Jobs in the United States

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Added 1 min ago
IT Assurance Specialist SME
Chenega Corporation
Arlington, VA
Provide Program Managers (PM) information to make decisions on future development, upgrade, implementation, testing, installation, and operation of enterprise architectural solutions for…
Added 1 min ago
Site Safety & Health Officer
Chenega Corporation
Pearl Harbor, HI
…administration, and enforcement of the Contractor’s Safety and Health Program, ensuring full compliance with contractual requirements, regulatory standards, and the approved Accident…
Added 1 min ago
Senior Scientist/Engineer (Regenerative Medicine & Advanced Biological Systems)
Chenega Corporation
UNAVAILABLE
Come join a company that strives for Extraordinary People and Exceptional Performance! Chenega Enterprise Systems & Solutions, LLC, a Chenega Professional Services company, is looking for a…
Added 1 min ago
Structures Lead Mechanical Design Engineer
General Electric Company
United States
…manufacturing support, and test of assigned hardware in addition to program management of hardware cost, weight, & schedule deliverables. This position reports to an engineering manager in…
Added 1 min ago
Airfoils Lead Mechanical Design Engineer
General Electric Company
United States
…manufacturing support, and test of assigned hardware in addition to program management of hardware cost, weight, & schedule deliverables. This position reports to an engineering manager in…
Added 2 mins ago
FF
Part-Time Sales Lead - Famous Footwear
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- Part-time
Benefit Offerings: PTO, Health, and Retirement for eligible full-time associates. To learn more details about our Total Rewards program, visit www.yourcaleres.com.
Added 2 mins ago
Junior Business Development Manager
RTO National
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We are accepting applications for future Junior Business Development Manager (BDM) opportunities. We are not actively hiring for this position at this time, but we welcome applications from…
Added 3 mins ago
Senior CyberArk PAM Engineer
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AP
Senior Manager, Cell Therapy Hub
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- $137,937.6 to $206,906.4 USD / year
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Added 3 mins ago
FH
Sr. Clinical Trial Startup Project Manager
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- $95,493 to $143,208 USD / year
The Sr. Clinical Trial Startup Project Manager is responsible for directly managing a portfolio of complex clinical research studies from intake through activation and driving startup…
Added 4 mins ago
GS
Program Manager for Federal Contract Develpment
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- $36.06 to $38.46 USD / hour
The Program Manager for Federal Contract Development serves a strategic leadership role within the Division of Research and Sponsored Programs, responsible for expanding the University's…
Added 5 mins ago
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Project Engineer - Infrastructure Group
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- $90,000 USD / year
…including taxiway and runway lighting, edge lights, associated systems, and…
Added 5 mins ago
Project Manager- Rural Health
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The Project Manager for the Rural Health Transformation NY-VISTA Award is responsible for leading, coordinating, and monitoring all activities associated with the implementation of the…
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Technology & Innovation Program Manager
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Added 7 mins ago
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Registered Nurse - Ambulatory (Pediatrics Nephrology- Part time)
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- Part-time
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APS SUPERVISOR
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Prepare and complete reports, correspondence and other assignments. Consult with and communicate to management regarding policy, program or employee issues.
Added 9 mins ago
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Added 9 mins ago
Principal Commercial Banking Relationship Manager
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Added 10 mins ago
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Maintenance Technician
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- $25 to $27 USD / hour
…repairs across plumbing, electrical, HVAC, carpentry, and pool systems, and keep the property in great shape for the residents who call it home. The role includes a zero-cost employee…
Added 11 mins ago
Account Manager
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Set strategies and targets for growth of customers in assigned territory (sales plan); align with Sales Manager.
Added 11 mins ago
Account Manager
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Set strategies and targets for growth of customers in assigned territory (sales plan); align with Sales Manager.
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UCM

Manager, Access Training & Quality

Burr Ridge, IL, United States
IL, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Be a part of a world-class academic healthcare system, UChicago Medicine, as an Access Training & Quality Manager at our Burr Ridge Access Center. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area. The Manager, Access Training & Quality provides enterprise leadership and oversight for training, quality assurance, and knowledge management across the UCM Access Center and ambulatory front desk operations. The Manager leads the development and execution of standardized new-hire and ongoing education, quality programs, performance calibration, and multimedia learning resources designed to drive operational excellence and a consistent patient experience. This role provides direct leadership, coaching, and development for Training & Quality Consultants and oversees the creation, curation, and maintenance of enterprise training content, quality standards and rubrics, and knowledge management repositories. The Manager partners closely with ambulatory and Access Center leaders across UCM to identify performance opportunities, ensure consistent application of operational standards, and advance continuous improvement across patient access functions. The position maintains matrixed relationships with ambulatory leadership across the enterprise and reports directly to the Chief System Access Operations Officer. Essential Job Functions

Design, implement, and continuously optimize comprehensive training and professional development programs for Access Center and Ambulatory Front Desk team members, ensuring proficiency across the patient access continuum, including patient engagement, scheduling, registration, check-in/check-out, referral management, and other front-end operational workflows.
Develop and maintain standardized training curricula and resources, including instructor-led training, e-learning modules, simulations, job aids, workflow guides, and competency-based assessments. Apply adult learning and instructional design principles to create engaging, scalable learning experiences that support new hire onboarding, ongoing development, technology implementations, and workflow changes.
Lead and facilitate training for new and existing team members and establish standardized competency assessments to validate knowledge retention, readiness for independent work, and sustained skill application. Utilize assessment results and operational performance data to identify opportunities for targeted education and continuous program improvement.
In collaboration with operational leaders, develop and oversee an enterprise-wide Quality Assurance framework for Access Center and Ambulatory Front Desk operations, including standardized quality expectations, evaluation criteria, scoring methodologies, and performance rubrics that measure accuracy, workflow and policy adherence, patient communication, service excellence, documentation, and overall patient experience.
Establish and maintain a comprehensive quality monitoring and calibration program to ensure consistent, objective evaluation of frontline performance across teams and departments. Facilitate recurring calibration sessions and provide structured quality reporting, actionable feedback, coaching recommendations, and targeted performance improvement strategies to staff and operational leaders.
Analyze quality results, performance trends, patient feedback, and operational data to identify individual and systemic opportunities for improvement. Partner with operational leaders to distinguish knowledge and competency gaps from broader workflow, technology, process, or policy issues and develop appropriate interventions.
Create a continuous feedback loop between training, quality, and operations, leveraging quality findings and performance outcomes to continuously refine training curricula, workflows, job aids, performance standards, and organizational practices while fostering a culture of accountability, continuous learning, service excellence, and quality improvement.
Provide day-to-day leadership, coaching, mentorship, and performance oversight for Training & Quality team members, establishing clear expectations, measurable goals, and accountability aligned with departmental and organizational priorities.
Foster a culture of continuous learning, collaboration, and professional growth through ongoing coaching, performance feedback, development planning, and opportunities to expand team members’ expertise and leadership capabilities.
Establish and monitor individual and team performance expectations, ensuring consistent, high-quality execution of training development and delivery, quality assurance activities, calibration, reporting, and other assigned responsibilities. Address performance gaps through coaching, development plans, and corrective action when appropriate.
Lead talent management activities for direct reports, including recruitment, selection, onboarding, competency development, performance evaluations, succession planning, and ongoing professional development.
Develop and maintain cross-training and competency standards for the Training & Quality team to strengthen subject matter expertise, promote consistency, and ensure appropriate coverage across Access Center and Ambulatory Front Desk operations.
Ensure team members maintain proficiency in patient access workflows, organizational policies, technology, systems, and operational standards, while identifying and addressing ongoing education and development needs.
Lead and prepare the Training & Quality team to effectively support organizational change, technology implementations, workflow redesign, and service enhancements, positioning team members as knowledgeable resources and change agents for frontline staff and operational leaders.
Maintain accountability for core people-management responsibilities, including staffing, scheduling, timekeeping, required education and competencies, personnel documentation, and compliance with organizational policies.

Required Qualifications

Three years supervisory experience required.
Five years’ experience in the field of health care specifically ambulatory access and or medical practice.
Certified Healthcare Access Manager within 6 months of hire.
Epic Certified Trainer within 1 year of hire.
Basic level of computer skills to include word processing and spreadsheet applications.

Position Details

Job Type/FTE: Full-Time 1.0 FTE
Shift: Days
Work Location: Burr Ridge Access Center
CBA Code: Non-union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

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