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UH
PACE Quality Coordinator
United Health Centers of the San Joaquin Valley
Fresno-Corporate, CA
- From $29.28 USD / hour
Support annual Quality Improvement Program evaluations and work plan development.
Added 3 mins ago
Global Marketing Programs - Creative Propositions Lead
Arrow Enterprise Computing Solutions, Inc.
US-CO-Denver, CO
Arrow is seeking an innovative and experienced marketing manager to lead marketing for ArrowSphere, Arrow's digital platform. The ideal candidate understands how technology platforms create…
Added 3 mins ago
TL
Data Scientist AI Research & Innovation
TransUnion LLC
Chicago, IL
- $112,500 to $187,500 USD / year
This role reports directly to Senior Manager, Data Science & Analytics within the AI R&D organization. This team is responsible for evaluating, developing and advancing next-generation AI…
Added 3 mins ago
[WEBTOON] Marketing Manager, Partnerships
WEBTOON Entertainment Inc. (Wattpad & WEBTOON Family of Brands)
El Segundo, CA
Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals
Added 4 mins ago
Sr. Manager, Program and Project Management (Network Strategy)
BSC
Long Beach, CA · CA · El Dorado Hills, CA · Lodi, CA · Oakland, CA · Rancho Cordova, CA · San Diego, CA · Woodland Hills, CA
The SR Manager, Program Management reports to the Director, Network Strategy and is responsible for leading the operational readiness, performance management, and governance of continuous…
Added 4 mins ago
Operations Specialist
CACI, INC.-FEDERAL
Southern Pines, NC
…Emergent Threats, Operations, and Planning Support (SOFETOPS) Program Management at USASOC. You will help drive new requirement processes, organize and implement program methodologies, and…
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Senior Technical Scrum Master and Agile Coach
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Facilitates team communications and updates Program Manager and stakeholders; prepares briefings on product status
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Technical Program Manager
CACI, INC.-FEDERAL
Sterling, VA
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Project Manager
CACI, INC.-FEDERAL
San Antonio, TX
Project Manager to join our dynamic team in a Project Operations role that has strong emphasis and experience with managing contract deliverables and tracking detailed task level schedule…
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Flight Services Manager
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UNAVAILABLE
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Assistant Manager
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North Ridgeville, OH
…the world-class leader you’re meant to be. From leadership development to compassionate giving, we’ll be running beside you every step of the…
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Senior Operations Manager
Fremont Bank
Fremont, CA
May be required to co-facilitate training courses with Learning & Development Department Responsible for achieving individual and branch sales objectives
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Assistant General Manager
Marriott
BUENA PARK, CA
…and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Verifies the implementation of the…
Added 8 mins ago
Learning & Talent Development Specialist Senior
PNC Bank NA
PA · Dallas, TX · Farmers Branch, TX
…an opportunity to contribute to the company’s success. As a Learning & Talent Development Specialist Senior within PNC's Human Resources organization, you will be based in Pittsburgh, PA;…
Added 10 mins ago
TI
Senior Program Manager, Trade
TRUECar, Inc.
Santa Monica, CA
- $88,000 to $117,000 USD / year
…company contributions; a wellness reimbursement account; and learning & development reimbursement opportunities. We also understand the importance of recharging, so we offer flexible PTO…
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- $96,000 to $128,000 USD / year
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Full Time - Merchandising Service Associate - Day
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- $17.5 to $19.6 USD / hour
- Full-time
…assistance and parental and family-building benefits. Plus, we offer learning and development opportunities to help our associates grow…
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Merchandising Part Time Days
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- Part-time
Explore educational opportunities with Lowe's tuition assistance program.
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Learning and Engagement Specialist - Full Time
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- $19.5 USD / hour
- Full-time
Job Title: Learning and Engagement Specialist, Full-time
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Front End Department Supervisor
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- $22.9 to $24.7 USD / hour
Fosters an environment of associate growth and development, ensuring associates are confident and competent to perform their job through coaching and regular performance feedback
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Merakey Pennsylvania
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Added 11 mins ago
Project Manager II
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ABA Clinical Coordinator/ Program Supervisor
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- $35 to $38 USD / hour
Behavior Treatment & Analysis is seeking for a Full Time ABA supervisor (Program Supervisor) to observe and direct the delivery of ABA Treatment to our clients between the ages of 15 months…
Added 14 mins ago
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Facilities Manager
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UCM

Manager, Access Training & Quality

Burr Ridge, IL, United States
IL, United States

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Job details

Posting language: English
Posted: Nov 3, 2026

Original job description

Be a part of a world-class academic healthcare system, UChicago Medicine, as an Access Training & Quality Manager at our Burr Ridge Access Center. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area. The Manager, Access Training & Quality provides enterprise leadership and oversight for training, quality assurance, and knowledge management across the UCM Access Center and ambulatory front desk operations. The Manager leads the development and execution of standardized new-hire and ongoing education, quality programs, performance calibration, and multimedia learning resources designed to drive operational excellence and a consistent patient experience. This role provides direct leadership, coaching, and development for Training & Quality Consultants and oversees the creation, curation, and maintenance of enterprise training content, quality standards and rubrics, and knowledge management repositories. The Manager partners closely with ambulatory and Access Center leaders across UCM to identify performance opportunities, ensure consistent application of operational standards, and advance continuous improvement across patient access functions. The position maintains matrixed relationships with ambulatory leadership across the enterprise and reports directly to the Chief System Access Operations Officer. Essential Job Functions

Design, implement, and continuously optimize comprehensive training and professional development programs for Access Center and Ambulatory Front Desk team members, ensuring proficiency across the patient access continuum, including patient engagement, scheduling, registration, check-in/check-out, referral management, and other front-end operational workflows.
Develop and maintain standardized training curricula and resources, including instructor-led training, e-learning modules, simulations, job aids, workflow guides, and competency-based assessments. Apply adult learning and instructional design principles to create engaging, scalable learning experiences that support new hire onboarding, ongoing development, technology implementations, and workflow changes.
Lead and facilitate training for new and existing team members and establish standardized competency assessments to validate knowledge retention, readiness for independent work, and sustained skill application. Utilize assessment results and operational performance data to identify opportunities for targeted education and continuous program improvement.
In collaboration with operational leaders, develop and oversee an enterprise-wide Quality Assurance framework for Access Center and Ambulatory Front Desk operations, including standardized quality expectations, evaluation criteria, scoring methodologies, and performance rubrics that measure accuracy, workflow and policy adherence, patient communication, service excellence, documentation, and overall patient experience.
Establish and maintain a comprehensive quality monitoring and calibration program to ensure consistent, objective evaluation of frontline performance across teams and departments. Facilitate recurring calibration sessions and provide structured quality reporting, actionable feedback, coaching recommendations, and targeted performance improvement strategies to staff and operational leaders.
Analyze quality results, performance trends, patient feedback, and operational data to identify individual and systemic opportunities for improvement. Partner with operational leaders to distinguish knowledge and competency gaps from broader workflow, technology, process, or policy issues and develop appropriate interventions.
Create a continuous feedback loop between training, quality, and operations, leveraging quality findings and performance outcomes to continuously refine training curricula, workflows, job aids, performance standards, and organizational practices while fostering a culture of accountability, continuous learning, service excellence, and quality improvement.
Provide day-to-day leadership, coaching, mentorship, and performance oversight for Training & Quality team members, establishing clear expectations, measurable goals, and accountability aligned with departmental and organizational priorities.
Foster a culture of continuous learning, collaboration, and professional growth through ongoing coaching, performance feedback, development planning, and opportunities to expand team members’ expertise and leadership capabilities.
Establish and monitor individual and team performance expectations, ensuring consistent, high-quality execution of training development and delivery, quality assurance activities, calibration, reporting, and other assigned responsibilities. Address performance gaps through coaching, development plans, and corrective action when appropriate.
Lead talent management activities for direct reports, including recruitment, selection, onboarding, competency development, performance evaluations, succession planning, and ongoing professional development.
Develop and maintain cross-training and competency standards for the Training & Quality team to strengthen subject matter expertise, promote consistency, and ensure appropriate coverage across Access Center and Ambulatory Front Desk operations.
Ensure team members maintain proficiency in patient access workflows, organizational policies, technology, systems, and operational standards, while identifying and addressing ongoing education and development needs.
Lead and prepare the Training & Quality team to effectively support organizational change, technology implementations, workflow redesign, and service enhancements, positioning team members as knowledgeable resources and change agents for frontline staff and operational leaders.
Maintain accountability for core people-management responsibilities, including staffing, scheduling, timekeeping, required education and competencies, personnel documentation, and compliance with organizational policies.

Required Qualifications

Three years supervisory experience required.
Five years’ experience in the field of health care specifically ambulatory access and or medical practice.
Certified Healthcare Access Manager within 6 months of hire.
Epic Certified Trainer within 1 year of hire.
Basic level of computer skills to include word processing and spreadsheet applications.

Position Details

Job Type/FTE: Full-Time 1.0 FTE
Shift: Days
Work Location: Burr Ridge Access Center
CBA Code: Non-union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

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