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Nuclear Power Senior Project Manager - Technical Services
GE Vernova
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As the Senior Project Manager - Technical Services, you will manage emergent customer needs to address technical challenges for operating nuclear power plants. You will work and coordinate…
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USA Regional Manager - I&C
Kent
Houston, TX
Kent is looking for a USA Regional Manager – I&C to be based in Houston, TX.
Added 1 min ago
G
Launch Operations Manager
Genentech
Los Angeles, CA
- $142,200 to $264,200 USD / year
The Launch Operations Manager is responsible for creating the operating discipline that enables CE to prepare for and execute launches with clarity, consistency, and speed. This role owns…
Added 1 min ago
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Portfolio Operations Manager
Genentech
Los Angeles, CA
- $142,200 to $264,200 USD / year
The Portfolio Operations Manager is responsible for the operating system that allows CE to evaluate, prioritize, sequence, and govern enterprise work as one portfolio. This role owns intake…
Added 4 mins ago
FSRM Project Manager
Torch Technologies, Inc.
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Torch Technologies is seeking a highly skilled Facilities Sustainment, Restoration, and Modernization (FSRM) Project Manager to support critical Civil Engineering initiatives that sustain…
Added 4 mins ago
SI
Instructional Aide - SPED DRIVE
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- From $15.23 USD / hour
To assist in implementing the DRIVE program at the elementary school level by supporting students receiving special education services in developing functional life skills, pre-vocational…
Added 4 mins ago
Project Associate Manager
University of Michigan
Ann Arbor, MI
…consultations: Manage the Department's faculty consultation program. Prepare customized reports for faculty on a set cadence, schedule and run consultation meetings with faculty every six…
Added 5 mins ago
Assistant, Administrative
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…eligible. Occasional need to work outside of the regular schedule. Remote work is available in accordance with Company Remote Work Policy and manager…
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The Advanced Practice Provider, CareLine is responsible for diagnostic patient care primarily through virtual, remote consultation via video conference or telephone. The incumbent in this…
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Technical Manager; Bridge Technology
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Michael Baker International is seeking a Technical Manager, Bridge Technology to support the advancement of innovative technology solutions across the national Bridge Practice. As a member…
Added 6 mins ago
Construction Project Manager
BGIS
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Location: This Construction Project Manager position is intended to be a remote position with the candidate residing in Ohio, Kentucky, Indiana, Pennsylvania or New York (Upstate).
Added 6 mins ago
NC
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- From $165 USD / day
Collaborate with the Climbing Program Manager and Resident Climbing Specialist on program initiatives and projects.
Added 8 mins ago
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Occupational Communications Specialist (American Sign Language)
Rise Incorporated
Remote, United States
- $22.81 to $26.07 USD / hour
Reports to: Program Supervisor/ Program Manager
Added 8 mins ago
Senior Analyst, Project Control (Hybrid Schedule)
Eversource Energy Service Company
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…department needs. These guidelines apply to roles approved for remote work and are subject to change, based on managerial discretion and work performance. All applicants must be able to…
Added 9 mins ago
Communication Specialist (Technical)
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Write, edit, and maintain user-facing content for the program's public website, including FAQs, Q&As, announcements, step-by-step how-to pages, and customer experience (CX) content that…
Added 10 mins ago
Senior Product Marketing Manager
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…and public safety. We are hiring a Senior Product Marketing Manager to lead go-to-market strategy for our core product lines and shape how municipalities see, choose, and adopt…
Added 10 mins ago
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CLS - Elementary Campus Care Advocate
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REPORTS TO: Director Community Engagement Manager of Safety PAY GRADE: CLS 08
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The Enrollment Case Manager (ECM) supports the Pennsylvania Independent Enrollment Broker (IEB) program by conducting in-home assessments, processing applications, and facilitating…
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…for design quality management across the Capital Investment Program and is responsible for establishing, implementing, and continuously improving design quality assurance policies,…
Added 11 mins ago
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Mifflin County, PA
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Federal Program Operations Manager
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Assistant Director, Marketing
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Health, Safety, and Environment (HSE) Manager
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Tampa, FL · Dallas, TX · Birmingham, AL · Atlanta, GA · Chicago, IL
- $65,000 to $75,000 USD / year
The Health, Safety, and Environment Manager position is remote, with occasional travel required to visit client sites, attend meetings, or participate in industry conferences.

UCM

Experience Improvement and Innovation Program Manager

Chicago, IL, United States
IL, United States

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Job details

Experience: 5+ years of project management and/or change management experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Be a part of a world-class academic healthcare system at UChicago Medicine as an Experience Improvement and Innovation Program Manager for the Patient Experience department. This position is flexible/hybrid requiring presence on-site at least 3 days week.at Hyde Park. You will need to be based in the greater Chicagoland area. The days remote vs on-site may vary based on the demands of the week.

Our success depends on creating positive healthcare experiences for patients and visitors across the UChicago Medicine (UCM) health system. The Program Manager is responsible for will be responsible for setting and executing UCM’s plans for continuous improvement in patient experience delivery within designated care area(s). In this role the Patient Experience Program Manager will leverage patient experience data to create, implement, and maintain solutions that support a programmatic approach to improvement. Through leadership collaboration, staff engagement, and coaching they will integrate evidence-based best practices into daily operations, and lead efforts to identify and implement breakthrough change that may differentiate UCM as a patient experience leader. The Program Manager is responsible for managing change associated with patient experience improvement strategies and efforts to integrate patients’ voices throughout operations transformation.

Essential Job Functions

Planning and Project Management

Partner with UCM’s leadership and consulting experts to assess and remediate opportunities for experience improvement strategies that integrate UCM patient voice feedback with evidence-based best practices.
Drive execution of patient experience communications to various audiences to maintain awareness of patient experience performance and align cross-functional efforts in support of improvement initiatives.
Build leadership/stakeholder partnerships and engagement, providing project management and change management expertise to spearhead improvement plans.

Model and Coach

Coach providers, leaders and staff to create exceptional experiences.
Facilitate learning events and/or workshops, conduct care area observations, and deliver meaningful feedback on demonstrated behaviors to build trust and loyalty with colleagues and enable a culture of caring for UCM health system patients and families.

Analysis and Insights

Perform data analysis as a patient experience subject matter expert to effectively communicate insights for action and enhance story-telling about the lived experiences of UCM patients and their families.
Leverage patterned experience outcomes to anticipate cycles and advocate for workflow adjustments for continuous service improvement.
Collaborate with key stakeholders to monitor functional/unit outcomes and, as a result, to continuously improve patient experience practices and approaches accordingly.

Voice of the Patient Forums & Integration

Deploy processes and forums for capturing the patient voice in enterprise-wide improvement and sustainment strategies.
Partner with service line leaders to advocate for (investments in) operational and workplace improvements for optimal performance. Partner with clinical, financial and operational data analysts to provide strategic insights and recommendations for further exploration.
Maintain current patient experience knowledge and experience to create space and opportunity to knowledge share externally and keep current on industry best practices.

Required Qualifications

Bachelor’s degree.
5+ years of project management and/or change management experience.
In-depth knowledge and experience of Health Systems.
Demonstrated project and time management, analytical, and organizational skills.
Ability to manage multiple projects/initiatives simultaneously.
Ability to build trusting relationships and lead through influence.
Exceptional skills in facilitation, presentation, and communication.
Ability to motivate, inspire and engage team members.
Responsible for reading and understanding the University of Chicago Medical Center’s Standards of Behavior, and committing to demonstrate and uphold the PRIDE values of Participation, Respect, Integrity, Diversity and Excellence.
Be present and focus on addressing one patient at a time giving your full attention.
Always Exercise patience and empathy (put yourself in other’s shoes).
Demonstrate professionalism at all times in Actions, Words, and Attire.
Acknowledge and greet everyone in a warm, welcoming manner.

Preferred Qualifications

Master’s Degree in health / hospitality / business field strongly preferred.
Clinical background / training preferred.
5+ years of healthcare experience preferred.

Position Details

Job Type/FTE: Full-Time
Shift: Days
Job Location: Hyde Park
Unit/Department: Patient Experience
CBA Code: Non-Union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

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More about this job

Skills

Process improvement
Leadership
Coaching
Project management
Change management
Perform data analysis
Workflow
Time management
Organizational skills
Communication skills
Exercise patience

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