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Added 2 mins ago
Product Strategy Sr Manager
ServiceNow
San Diego, CA
This role connects strategy, customer perspective, product direction, and execution at scale. You will partner across product, engineering, design, customer operations, and communications…
Added 2 mins ago
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Sr Manager Communications - Mid Atlantic South (Hybrid)
Exelon
BALTIMORE, MD · Washington
- $134,400 USD / year
Support Director of Communications in advising and counseling executive leaders within the applicable company with respect to communications issues, strategies and tactics. Oversee staff of…
Added 2 mins ago
Global Financial Crimes Manager - GFC Program Oversight
Bank of America, National Association
United States
The Global Financial Crimes (GFC) Program Oversight Manager is responsible for leading and executing on internal control discipline and operational excellence in the GFC organization. Key…
Added 4 mins ago
Global Vice President, HR Business Partnering
Clinigen
Remote, United States
Partner with Talent, Total Rewards, People Operations and HRIS, Talent Acquisition, and Employee Communications and Engagement to deliver integrated solutions.
Added 4 mins ago
Director, Organizational Effectiveness & Culture Transformation
Clinigen
Remote, United States
Partner with senior leaders to define and embed a focused set of leadership behaviors and enterprise ways of working.
Added 5 mins ago
Tactical Operations Controller
Vista Global
Columbus, OH
Acting by immediately notifying the Duty Manager for further follow up when appropriate.
Added 5 mins ago
Tactical Operations Controller
Vista Global
Columbus, OH
Acting by immediately notifying the Duty Manager for further follow up when appropriate.
Added 6 mins ago
Specialist II, People Services
ASM
United States
Provide administrative and operational support for US immigration programs in partnership with the Immigration Program Manager and external immigration counsel.
Added 6 mins ago
A
Dispatcher- Full Performance
Amentum
Falls Church, VA
- $30 to $34 USD / hour
…estimated time of resolution.Keeps COTR and Government Task Manager (GTM) informed of issues and escalates problems to management as appropriate.Fosters an environment that promotes…
Added 9 mins ago
Highway Design | Project Manager (56833)
Modjeski and Masters
Miami, FL
Modjeski and Masters, Inc., is seeking an experienced Highway Design Project Manager to lead and manage highway design projects in Florida. This role is ideal for a results-driven…
Added 9 mins ago
Highway Design | Project Manager (56834)
Modjeski and Masters
Lake Mary, FL
Detail oriented with good oral and written communications skills and a fluency in English.
Added 10 mins ago
Account Development Manager - Automotive F&I
Safe-Guard Products International LLC
San Diego, CA
This position is responsible for the achievement of sales and marketing goals of a major automotive OEM partner. The Account Development Manager (ADM) will work within a team and report to…
Added 11 mins ago
Program Manager, Syphilis Free Start
Evidence Action
Remote, United States
Our Deworm the World program has delivered over 2 billion treatments, significantly reducing worm prevalence and generating more than $23 billion in lifetime productivity gains.
Added 13 mins ago
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Program/Project Manager (Global/Capital Markets) *Hiring ASAP*
TEKsystems
Jersey City, NJ
- $60 to $68 USD / hour
Program Manager/Senior Project ManagerOverviewWe are seeking an experienced Technology Delivery Lead to support strategic initiatives within a Global Markets Technology organization. The…
Added 13 mins ago
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Epic Project Manager
TEKsystems
Chicago, IL
- $85 to $100 USD / hour
Seeking an experienced Epic Project Manager to lead complex Epic EHR implementation initiatives across a multi-facility healthcare environment. This individual will be responsible for…
Added 16 mins ago
BA
Copy Of Club Director - Mosley Boys & Girls Club
BOYS AND GIRLS CLUBS OF METRO DENVER INC.
Aurora, CO
- $58,700 to $60,000 USD / year
Supervise and support a team of 4-10 teammates which includes the direct leadership of the Program Manager and the Club Access Assistant/Club Access Specialist.
Added 18 mins ago
Program Manager, Elevate APP Program (Hybrid)
Westside Family Healthcare Inc
Dover, DE
This role helps shape program direction and partner alignment by bringing implementation insight, data, and recommendations to WFH leadership. Final decisions on program direction, partner…
Added 19 mins ago
Landfill Operations Supervisor
UBLIC SERVICES OF GEORGIA, LIMITED PARTNERSHIP
Screven, GA
…permit. The Operations Supervisor works with the Operations Manager and General Manager to implement tactical initiatives to drive functional excellence and budget achievement. The…
Added 19 mins ago
Business Support Manager II
Bank of America, National Association
United States
The Manager serves as a trusted advisor and strategic partner to senior leaders, helping translate organizational priorities into actionable plans while driving execution, accountability,…
Added 20 mins ago
Manager, Campaigns
New York Shakespeare Festival
New York, NY
The Public Theater's Development Department is hiring a Manager, Campaigns to operate as a vital strategic and administrative anchor for its fundraising initiatives. This individual will…
Added 21 mins ago
Tactical Operations Controller
Vista Global
Columbus, OH
Acting by immediately notifying the Duty Manager for further follow up when appropriate.
Added 21 mins ago
Tactical Operations Controller
Vista Global
Columbus, OH
Acting by immediately notifying the Duty Manager for further follow up when appropriate.
Added 21 mins ago
Financial Solutions Assistant Manager
First Commonwealth Bank
Blairsville, PA
As a First Commonwealth Assistant Manager reporting to a Branch Manager Business Banking or Financial Solutions Center Manager you will live out our Mission to improve the financial lives…
Added 24 mins ago
Regional Director (LCAM)
Folio Association Management
Miami, FL
Coordinate regional priorities, team communications, and initiatives across communities.
Added 24 mins ago
CT
Center Manager
Career Team
McKinney, TX
- $75,000 to $85,000 USD / year
Career Team is looking to hire a Center Manager who will be responsible for overseeing the operations of their assigned Workforce Solutions Center and ensuring services are delivered…

UCM

Experience Improvement and Innovation Program Manager

Chicago, IL, United States
IL, United States

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Job details

Experience: 5+ years of project management and/or change management experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Be a part of a world-class academic healthcare system at UChicago Medicine as an Experience Improvement and Innovation Program Manager for the Patient Experience department. This position is flexible/hybrid requiring presence on-site at least 3 days week.at Hyde Park. You will need to be based in the greater Chicagoland area. The days remote vs on-site may vary based on the demands of the week.

Our success depends on creating positive healthcare experiences for patients and visitors across the UChicago Medicine (UCM) health system. The Program Manager is responsible for will be responsible for setting and executing UCM’s plans for continuous improvement in patient experience delivery within designated care area(s). In this role the Patient Experience Program Manager will leverage patient experience data to create, implement, and maintain solutions that support a programmatic approach to improvement. Through leadership collaboration, staff engagement, and coaching they will integrate evidence-based best practices into daily operations, and lead efforts to identify and implement breakthrough change that may differentiate UCM as a patient experience leader. The Program Manager is responsible for managing change associated with patient experience improvement strategies and efforts to integrate patients’ voices throughout operations transformation.

Essential Job Functions

Planning and Project Management

Partner with UCM’s leadership and consulting experts to assess and remediate opportunities for experience improvement strategies that integrate UCM patient voice feedback with evidence-based best practices.
Drive execution of patient experience communications to various audiences to maintain awareness of patient experience performance and align cross-functional efforts in support of improvement initiatives.
Build leadership/stakeholder partnerships and engagement, providing project management and change management expertise to spearhead improvement plans.

Model and Coach

Coach providers, leaders and staff to create exceptional experiences.
Facilitate learning events and/or workshops, conduct care area observations, and deliver meaningful feedback on demonstrated behaviors to build trust and loyalty with colleagues and enable a culture of caring for UCM health system patients and families.

Analysis and Insights

Perform data analysis as a patient experience subject matter expert to effectively communicate insights for action and enhance story-telling about the lived experiences of UCM patients and their families.
Leverage patterned experience outcomes to anticipate cycles and advocate for workflow adjustments for continuous service improvement.
Collaborate with key stakeholders to monitor functional/unit outcomes and, as a result, to continuously improve patient experience practices and approaches accordingly.

Voice of the Patient Forums & Integration

Deploy processes and forums for capturing the patient voice in enterprise-wide improvement and sustainment strategies.
Partner with service line leaders to advocate for (investments in) operational and workplace improvements for optimal performance. Partner with clinical, financial and operational data analysts to provide strategic insights and recommendations for further exploration.
Maintain current patient experience knowledge and experience to create space and opportunity to knowledge share externally and keep current on industry best practices.

Required Qualifications

Bachelor’s degree.
5+ years of project management and/or change management experience.
In-depth knowledge and experience of Health Systems.
Demonstrated project and time management, analytical, and organizational skills.
Ability to manage multiple projects/initiatives simultaneously.
Ability to build trusting relationships and lead through influence.
Exceptional skills in facilitation, presentation, and communication.
Ability to motivate, inspire and engage team members.
Responsible for reading and understanding the University of Chicago Medical Center’s Standards of Behavior, and committing to demonstrate and uphold the PRIDE values of Participation, Respect, Integrity, Diversity and Excellence.
Be present and focus on addressing one patient at a time giving your full attention.
Always Exercise patience and empathy (put yourself in other’s shoes).
Demonstrate professionalism at all times in Actions, Words, and Attire.
Acknowledge and greet everyone in a warm, welcoming manner.

Preferred Qualifications

Master’s Degree in health / hospitality / business field strongly preferred.
Clinical background / training preferred.
5+ years of healthcare experience preferred.

Position Details

Job Type/FTE: Full-Time
Shift: Days
Job Location: Hyde Park
Unit/Department: Patient Experience
CBA Code: Non-Union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

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More about this job

Skills

Process improvement
Leadership
Coaching
Project management
Change management
Perform data analysis
Workflow
Time management
Organizational skills
Communication skills
Exercise patience

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