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Added 2 mins ago
Senior Manager, Material Planning
NVIDIA USA
CA
…collaboration, and excellence. We are seeking a Senior Material Planning Manager to lead the material planning team in a dynamic, quick-turn new product introduction environment. This…
Added 3 mins ago
SE
Senior Technology Portfolio Manager
SWCA Environmental Consultants
Remote, United States
- $115,689.6 to $159,213 USD / year
SWCA Environmental Consultants is seeking a Senior Technology Portfolio Manager - Execution to join our Enterprise Technology Engagement team. In this role, you will lead intake operations,…
Added 12 mins ago
Business Analysis Manager
Cisco Systems, Inc.
San Jose, CA
6+ years of progressive program management or business architecture experience within global logistics, supply chain operations, or contract manufacturing.
Added 19 mins ago
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GDI, Consulting Technical Project Manager
Oracle
Reston, VA · Washington, DC
- $102,300 to $209,500 USD / year
We are seeking a highly experienced and motivated Technical Project Manager to join our team. The ideal candidate will lead the planning and delivery of enterprise mission systems, cloud…
Added 20 mins ago
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Project Manager
TEKsystems
Saline, MI
- $50 to $100 USD / hour
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks…
Added 20 mins ago
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Program Manager
TEKsystems
Menlo Park, CA
- $55 to $60 USD / hour
DescriptionLarge Social Media Company is seeking an experienced operations and project management professional to support our external researcher/partner onboarding and regulatory work.…
Added 20 mins ago
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Project Manager (Credit Union) ()Remote)
TEKsystems
Seattle, WA
- $65 to $75 USD / hour
OverviewWe are seeking a highly organized Project Manager to support a large-scale enterprise Data Program. This individual will provideproject coordination and governance support, helping…
Added 20 mins ago
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Desktop Support Technician
TEKsystems
Marlborough, MA
- $22 to $29 USD / hour
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks…
Added 20 mins ago
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IAM Engineer II
TEKsystems
Kansas City, KS
- $48 to $58 USD / hour
Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks…
Added 22 mins ago
Project Leader, Assistant Secretary of the Army Acquisition Logistics and Technology
The MITRE Corporation
Aberdeen, MD · McLean, VA
The Project Leader will be accountable to the N213 Department Manager for sponsor-facing execution, technical quality, staff integration, financial stewardship, and internal business…
Added 26 mins ago
Product Manager
L Federal Reserve Bank of San Francisco
San Francisco, CA · Cleveland, OH · Philadelphia, PA · NY · Kansas City, MO · Boston, MA · Minneapolis, MN · St. Louis, MO · Seattle, WA · Salt Lake City, UT · Chicago, IL · Los Angeles, CA · Atlanta, GA · Dallas, TX · Richmond, VA
The Infrastructure, Platforms & Operations portfolio provides strategic direction and product delivery for System IT infrastructure and operations while aligning technology with business…
Added 28 mins ago
Pre-Award Services Manager
East Carolina University
NC
The Pre-Award Services Manager (PSM) will lead a team comprised of Sponsored Programs Officers (SPO) and Pre-Award Services Specialists (PSS) staff. Using professional competence,…
Added 36 mins ago
AC
Accounting Manager
Aston Carter
Miami, FL
- $70 to $80 USD / hour
Job Title: Accounting Manager Revenue and Cost of SalesJob DescriptionWe are seeking an experienced Accounting Manager to lead revenue and cost of sales accounting activities within a…
Added 36 mins ago
Data Engineer
IQ Sig
Alexandria, VA
…data sources. Develop automated data extraction, ingestion, transformation, and loading workflows using modern tools. Design resilient API connectors, database integration hooks, and secure…
Added 47 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
HOUSTON, TX
- $17 to $23.25 USD / hour
Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy…
Added 47 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
LEWISVILLE, TX
- $17 to $23.25 USD / hour
Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy…
Added 47 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
SPRINGFIELD, OH
- $17 to $23.25 USD / hour
Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy…
Added 47 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
STATEN ISLAND, NY
- $18.25 to $25 USD / hour
Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy…
Added 47 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
HAGERSTOWN, MD
- $17 to $23.25 USD / hour
Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy…
Added 47 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
BALTIMORE, MD
- $18.25 to $25 USD / hour
Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy…
Added 47 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
HIGHLANDS RANCH, CO
- $18.25 to $25 USD / hour
Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy…
Added 47 mins ago
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Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
MADISON, AL
- $17 to $23.25 USD / hour
Our pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. As a Walgreens Pharmacy…
Added 51 mins ago
Manager, Accounting (Hybrid - Atlanta, GA)
Purchasing Power, LLC
Atlanta, GA
Purchasing Power is hiring a Manager, Accounting to lead day-to-day close operations and develop our accounting team as we grow as a public company. Reporting to the Controller, this role…
Added 1 hour ago
Sr. Manager, Global Distributed Marketing
Hyatt
Chicago, IL
The Sr. Manager, Global Distributed Marketing, is responsible for leading Hyatt's global Distributed Email Program, including program strategy, governance, operating model, audience…
Added 1 hour ago
Principal Manager, Procurement Enablement & Contingent Workforce
Twilio
Remote, United States
Join the team as Twilio’s next Principal Manager, Procurement Enablement & Contingent Workforce

UCM

Experience Improvement and Innovation Program Manager

Chicago, IL, United States
IL, United States

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Job details

Experience: 5+ years of project management and/or change management experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Be a part of a world-class academic healthcare system at UChicago Medicine as an Experience Improvement and Innovation Program Manager for the Patient Experience department. This position is flexible/hybrid requiring presence on-site at least 3 days week.at Hyde Park. You will need to be based in the greater Chicagoland area. The days remote vs on-site may vary based on the demands of the week.

Our success depends on creating positive healthcare experiences for patients and visitors across the UChicago Medicine (UCM) health system. The Program Manager is responsible for will be responsible for setting and executing UCM’s plans for continuous improvement in patient experience delivery within designated care area(s). In this role the Patient Experience Program Manager will leverage patient experience data to create, implement, and maintain solutions that support a programmatic approach to improvement. Through leadership collaboration, staff engagement, and coaching they will integrate evidence-based best practices into daily operations, and lead efforts to identify and implement breakthrough change that may differentiate UCM as a patient experience leader. The Program Manager is responsible for managing change associated with patient experience improvement strategies and efforts to integrate patients’ voices throughout operations transformation.

Essential Job Functions

Planning and Project Management

Partner with UCM’s leadership and consulting experts to assess and remediate opportunities for experience improvement strategies that integrate UCM patient voice feedback with evidence-based best practices.
Drive execution of patient experience communications to various audiences to maintain awareness of patient experience performance and align cross-functional efforts in support of improvement initiatives.
Build leadership/stakeholder partnerships and engagement, providing project management and change management expertise to spearhead improvement plans.

Model and Coach

Coach providers, leaders and staff to create exceptional experiences.
Facilitate learning events and/or workshops, conduct care area observations, and deliver meaningful feedback on demonstrated behaviors to build trust and loyalty with colleagues and enable a culture of caring for UCM health system patients and families.

Analysis and Insights

Perform data analysis as a patient experience subject matter expert to effectively communicate insights for action and enhance story-telling about the lived experiences of UCM patients and their families.
Leverage patterned experience outcomes to anticipate cycles and advocate for workflow adjustments for continuous service improvement.
Collaborate with key stakeholders to monitor functional/unit outcomes and, as a result, to continuously improve patient experience practices and approaches accordingly.

Voice of the Patient Forums & Integration

Deploy processes and forums for capturing the patient voice in enterprise-wide improvement and sustainment strategies.
Partner with service line leaders to advocate for (investments in) operational and workplace improvements for optimal performance. Partner with clinical, financial and operational data analysts to provide strategic insights and recommendations for further exploration.
Maintain current patient experience knowledge and experience to create space and opportunity to knowledge share externally and keep current on industry best practices.

Required Qualifications

Bachelor’s degree.
5+ years of project management and/or change management experience.
In-depth knowledge and experience of Health Systems.
Demonstrated project and time management, analytical, and organizational skills.
Ability to manage multiple projects/initiatives simultaneously.
Ability to build trusting relationships and lead through influence.
Exceptional skills in facilitation, presentation, and communication.
Ability to motivate, inspire and engage team members.
Responsible for reading and understanding the University of Chicago Medical Center’s Standards of Behavior, and committing to demonstrate and uphold the PRIDE values of Participation, Respect, Integrity, Diversity and Excellence.
Be present and focus on addressing one patient at a time giving your full attention.
Always Exercise patience and empathy (put yourself in other’s shoes).
Demonstrate professionalism at all times in Actions, Words, and Attire.
Acknowledge and greet everyone in a warm, welcoming manner.

Preferred Qualifications

Master’s Degree in health / hospitality / business field strongly preferred.
Clinical background / training preferred.
5+ years of healthcare experience preferred.

Position Details

Job Type/FTE: Full-Time
Shift: Days
Job Location: Hyde Park
Unit/Department: Patient Experience
CBA Code: Non-Union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

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More about this job

Skills

Process improvement
Leadership
Coaching
Project management
Change management
Perform data analysis
Workflow
Time management
Organizational skills
Communication skills
Exercise patience

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