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Added 3 mins ago
Treasurer
OUTCOMES OPERATING INC
Overland Park, KS
Lead treasury due diligence for acquisitions, coordinate funding requirements, and manage post-close banking and treasury integration to support buy-and-build strategies.
Added 4 mins ago
Head of Merchant Payments Project Management Office
Elavon, Inc.
Atlanta, GA
Lead the MPS Project Management Office (PMO), including program managers aligned to the SMB, EPG, Enterprise, Enterprise Healthcare and Platform product areas, to manage cross-team…
Added 4 mins ago
Associate Planner
Leonardo DRS, Inc.
Melbourne, FL
…translate incoming orders into accurate planning data, assess lead times and schedule impacts, and keep manufacturing orders visible as priorities change. You will work across planning,…
Added 5 mins ago
Program Manager - APX Fleet Engineering Execution
Westinghouse Electric Company, LLC
Rock Hill, SC
The APX Fleet Engineering organization is seeking a Program Manager to lead the planning, integration and execution of a major AP1000 engineering portfolio. The Program Manager provides…
Added 5 mins ago
Program Manager - APX Fleet Engineering Execution
Westinghouse Electric Company, LLC
Cranberry Township, NC
The APX Fleet Engineering organization is seeking a Program Manager to lead the planning, integration and execution of a major AP1000 engineering portfolio. The Program Manager provides…
Added 7 mins ago
NPI Quality Engineer - Naval
Saronic Technologies
Austin, TX
- Lead quality activities throughout the NPI lifecycle
Added 8 mins ago
I
Team Lead Integration Lab Services
Insight
Fort Worth
- $34 USD / hour
The Integration Lab Team Lead provides daily technical direction and floor coordination for device provisioning, configuration, testing, asset tagging, kitting, and production handoff. This…
Added 10 mins ago
General Manager and Head of Product Development & Engineering
Veranex, Inc.
Providence, RI
…functional leaders across Product Development, Engineering, Quality, Program Management, Manufacturing Support, and other key technical…
Added 12 mins ago
Operations Manager
CACI
Indian Head, MD · Indian Head
The Operations Manager will provide project management support to the NPWS Modernization Task Order Lead and Construction Manager’s in supervising all fabrication, site preparations,…
Added 12 mins ago
Deputy Program Manager
CACI
Austin, TX · Austin
CACI is seeking a Deputy Program Manager to lead the development, integration, testing, and delivery of software and hardware solutions supporting the Navy’s MQ-4C TRITON UAV program.
Added 13 mins ago
BH
National Sales Director, Hospice
BAYADA Home Health Care
Pennsauken, NJ
- $160,000 to $175,000 USD / year
…alignment and accountability from national strategy to local market execution. The NSD builds and scales repeatable, data-driven sales strategies, capabilities, and infrastructure that…
Added 14 mins ago
Change Management and Training Lead
Chicago, IL · Peoria, IL · Irving, TX
…Caterpillar dealers, built on Microsoft Dynamics 365 and Azure Integration Services. This next-generation platform will leverage pre-configured business processes, optimized workflows and…
Added 14 mins ago
System Engineer with Electronics & Functional Safety Emphasis
Mossville, IL · Dayton, OH
…automation and advanced materials, ensuring Caterpillar continues to lead the industry in technological excellence and engineering…
Added 15 mins ago
Project Manager 2 - ERP Modernization
EGS
United States
Lead project initiation, planning, execution, monitoring, controlling, and closeout activities.
Added 16 mins ago
AI Enablement Director
Central Bancompany
Jefferson City, MO
Co-lead discovery workshops with Retail, Commercial, Mortgage, Wealth, Operations and market leaders to identify AI opportunities that improve service, productivity, quality and…
Added 19 mins ago
Copy of Director of Program Strategy & Integration
MyndBridge, Inc.
Hempstead, NY
The Director of Program Strategy & Integration is the organization’s senior program leader, responsible for architecting, integrating, and advancing all programs and services across the…
Added 19 mins ago
Technical Program Manager, Annapurna
Annapurna Labs (U.S.) Inc.
Seattle, WA
Annapurna Labs is implementing SAP S/4HANA as part of a strategic transformation program to support its end-to-end supply chain, from procurement and manufacturing through inventory…
Added 19 mins ago
Sr Dir IMSC Global Strat Deployment
JANSSEN SUPPLY GROUP, LLC. Legal Entity
Horsham, PA · Raritan, NJ · Titusville, NJ
The Sr. Director, IMSC Strategic Programs Deployment owns Global Strategic Programs (GSP) capabilities, scale, and execution across the Global IMSC! They are accountable to drive the…
Added 19 mins ago
Senior Manager, Portfolio Governance & Strategy - USA
Ethicon Inc. Legal Entity
New Brunswick, NJ · Tampa, FL
Portfolio Process & Technology Integration. Define and govern the portfolio management technology strategy and roadmap. Integrate project management tools, including JIRA, Planisware, and…
Added 21 mins ago
IE
Team Lead Integration Lab Services
Insight Enterprises, Inc.
Ft Worth, TX
- $34 USD / hour
The Integration Lab Team Lead provides daily technical direction and floor coordination for device provisioning, configuration, testing, asset tagging, kitting, and production handoff. This…
Added 22 mins ago
Q3-NAMORC-Anaplan-LCON-Capital Group-Irvine CA
Infosys
United States
In the assigned Job Role of Package Project Lead 1, your Area Of Responsibility will be as below:
Added 27 mins ago
Integrated Air and Missile Defense (IAMD) Planning and Interoperability Analyst
Armada Ltd
Shaw AFB, SC
IAMD Planning and Interoperability Analyst provides consulting and advisory services to the team supporting 9AF AFCENT's management of the IAMD program.
Added 28 mins ago
Head of Manufacturing
LeoLabs, Inc.
Menlo Park, CA
LeoLabs is seeking a Head of Manufacturing to lead the next phase of production scaling of our radar systems. This leader will own the manufacturing strategy, industrialization roadmap,…
Added 28 mins ago
Deputy Program Manager
CACI, INC.-FEDERAL
Austin, TX
CACI is seeking a Deputy Program Manager to lead the development, integration, testing, and delivery of software and hardware solutions supporting the Navy’s MQ-4C TRITON UAV program.
Added 28 mins ago
Operations Manager
CACI, INC.-FEDERAL
Indian Head, MD
The Operations Manager will provide project management support to the NPWS Modernization Task Order Lead and Construction Manager’s in supervising all fabrication, site preparations,…

UCM

Experience Improvement and Innovation Program Manager

Chicago, IL, United States
IL, United States

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Job details

Experience: 5+ years of project management and/or change management experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Be a part of a world-class academic healthcare system at UChicago Medicine as an Experience Improvement and Innovation Program Manager for the Patient Experience department. This position is flexible/hybrid requiring presence on-site at least 3 days week.at Hyde Park. You will need to be based in the greater Chicagoland area. The days remote vs on-site may vary based on the demands of the week.

Our success depends on creating positive healthcare experiences for patients and visitors across the UChicago Medicine (UCM) health system. The Program Manager is responsible for will be responsible for setting and executing UCM’s plans for continuous improvement in patient experience delivery within designated care area(s). In this role the Patient Experience Program Manager will leverage patient experience data to create, implement, and maintain solutions that support a programmatic approach to improvement. Through leadership collaboration, staff engagement, and coaching they will integrate evidence-based best practices into daily operations, and lead efforts to identify and implement breakthrough change that may differentiate UCM as a patient experience leader. The Program Manager is responsible for managing change associated with patient experience improvement strategies and efforts to integrate patients’ voices throughout operations transformation.

Essential Job Functions

Planning and Project Management

Partner with UCM’s leadership and consulting experts to assess and remediate opportunities for experience improvement strategies that integrate UCM patient voice feedback with evidence-based best practices.
Drive execution of patient experience communications to various audiences to maintain awareness of patient experience performance and align cross-functional efforts in support of improvement initiatives.
Build leadership/stakeholder partnerships and engagement, providing project management and change management expertise to spearhead improvement plans.

Model and Coach

Coach providers, leaders and staff to create exceptional experiences.
Facilitate learning events and/or workshops, conduct care area observations, and deliver meaningful feedback on demonstrated behaviors to build trust and loyalty with colleagues and enable a culture of caring for UCM health system patients and families.

Analysis and Insights

Perform data analysis as a patient experience subject matter expert to effectively communicate insights for action and enhance story-telling about the lived experiences of UCM patients and their families.
Leverage patterned experience outcomes to anticipate cycles and advocate for workflow adjustments for continuous service improvement.
Collaborate with key stakeholders to monitor functional/unit outcomes and, as a result, to continuously improve patient experience practices and approaches accordingly.

Voice of the Patient Forums & Integration

Deploy processes and forums for capturing the patient voice in enterprise-wide improvement and sustainment strategies.
Partner with service line leaders to advocate for (investments in) operational and workplace improvements for optimal performance. Partner with clinical, financial and operational data analysts to provide strategic insights and recommendations for further exploration.
Maintain current patient experience knowledge and experience to create space and opportunity to knowledge share externally and keep current on industry best practices.

Required Qualifications

Bachelor’s degree.
5+ years of project management and/or change management experience.
In-depth knowledge and experience of Health Systems.
Demonstrated project and time management, analytical, and organizational skills.
Ability to manage multiple projects/initiatives simultaneously.
Ability to build trusting relationships and lead through influence.
Exceptional skills in facilitation, presentation, and communication.
Ability to motivate, inspire and engage team members.
Responsible for reading and understanding the University of Chicago Medical Center’s Standards of Behavior, and committing to demonstrate and uphold the PRIDE values of Participation, Respect, Integrity, Diversity and Excellence.
Be present and focus on addressing one patient at a time giving your full attention.
Always Exercise patience and empathy (put yourself in other’s shoes).
Demonstrate professionalism at all times in Actions, Words, and Attire.
Acknowledge and greet everyone in a warm, welcoming manner.

Preferred Qualifications

Master’s Degree in health / hospitality / business field strongly preferred.
Clinical background / training preferred.
5+ years of healthcare experience preferred.

Position Details

Job Type/FTE: Full-Time
Shift: Days
Job Location: Hyde Park
Unit/Department: Patient Experience
CBA Code: Non-Union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

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More about this job

Skills

Process improvement
Leadership
Coaching
Project management
Change management
Perform data analysis
Workflow
Time management
Organizational skills
Communication skills
Exercise patience

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