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Counselor Aide
Helio Health
Gloversville, NY
…and also take into account information provided by the hiring manager and…
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Associate Relationship Manager
EverBank N.A.
Jacksonville, FL · Parsippany, NJ · Virtual, NJ · Virtual, PA
The Associate Relationship Manager supports the origination and management of finance programs through partnerships with leading manufacturers, distributors and intermediaries within the…
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Mechanic
Loomis Armored US, LLC
Taunton, MA
With a network of nearly 200 branches, Loomis armored transportation, cash management centers, and cash inventory vaults keep cash flowing throughout financial institutions and retail…
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RP
Operations Manager
Reworld Projects, LLC
VA
- $118,700 to $169,800 USD / year
Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of…
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ST
State Street Investment Management - Index Strategy Analyst - 2027 Summer Internship
SSGA Trust Company
Quincy, MA
- $41,600 to $65,000 USD / year
State Street Investment Management is a global leader in asset management, entrusted with over $5.9 trillion in assets, including over $5 trillion in passive (index) ETFs, Mutual Funds, and…
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Facility Administrative Assistant
Reworld Projects, LLC
OH
Reworld is leading the charge to a carbon-negative future through revolutionary sustainable materials management solutions that reduce, reuse, recycle and reimagine waste for the benefit of…
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Senior Manager, BI, Analytics & Insights - Center of Excellence
CRH
Alpharetta, GA
The Senior Manager, BI, Analytics & Insights leads the Business Analytics team within the Shared Services Center’s Center of Excellence, giving finance leaders across AMAT a trusted,…
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C
CDL Trainee
CRH
Springdale, AR
- $21.65 USD / hour
Complete other tasks as assigned by management.
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Dispatcher / Customer Service
CRH
Florence, AL
Maintain accurate and timely updates in OTM (Oldcastle Transportation Management)
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Area Manager - Asphalt Plant Operations
CRH
Beckley, WV
…across safety, production, plant performance, maintenance, cost management, quality, and employee…
Added 1 min ago
OP
Dining and Nutritional Services Manager - FT - Day
Oxley Park Health and Rehabilitation
Lyons, GA
- $31.38 to $38.33 USD / hour
Certified Dietary Manager or Associates Degree or higher in Hospitality, Food Service Management, or Culinary
Added 1 min ago
Senior Sales Manager
Pyramid Tampa Bay Management LLC
United States
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean,…
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Nuclear Power Senior Project Manager - Technical Services
GE Vernova
Wilmington, NC · Boston, MA
As the Senior Project Manager - Technical Services, you will manage emergent customer needs to address technical challenges for operating nuclear power plants. You will work and coordinate…
Added 1 min ago
RMF Validator
COLSA Corporation
Albany, GA
Facilitates the coordination of the Program Manager, ISSM/ISSO, User Representative, and client agreement of the documentation
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Cybersecurity Program Manager
COLSA Corporation
Albany, GA
COLSA is seeking an experienced Program Manager to lead efforts supporting the delivery of cybersecurity services. This role will serve as a key interface between Government leadership,…
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Staff Global Supply Chain Manager, Raw Materials
Lucid Motors
Phoenix, AZ · Southfield, MI
As the Staff Global Supply Chain Manager for Raw Materials, you will be owning the global E2E supply chain of all Flat roll Materials for Lucid stamping needs. You’ll foster and sustain…
Added 1 min ago
Staff Global Supply Chain Manager, Raw Materials
Lucid Motors
Southfield, MI
As the Staff Global Supply Chain Manager for Raw Materials, you will be owning the global E2E supply chain of all Flat roll Materials for Lucid stamping needs. You’ll foster and sustain…
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Total Rewards Manager
Standard Process Inc
WI
Under the direction of the Director of Human Resources, the Total Rewards Manager is responsible for the design, administration, governance and continuous improvement of Standard Process’…
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USA Regional Manager - I&C
Kent
Houston, TX
Kent is looking for a USA Regional Manager – I&C to be based in Houston, TX.
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Facilities Operations Specialist III
Focus on the Family
Colorado Springs, CO
…work order system administration, is essential in property management, provides high level issue response and unites the team around priorities. Requires a strong understanding of office…
Added 1 min ago
G
Launch Operations Manager
Genentech
Los Angeles, CA
- $142,200 to $264,200 USD / year
The Launch Operations Manager is responsible for creating the operating discipline that enables CE to prepare for and execute launches with clarity, consistency, and speed. This role owns…
Added 1 min ago
G
Portfolio Operations Manager
Genentech
Los Angeles, CA
- $142,200 to $264,200 USD / year
8-10 years of pharmaceutical, biotechnology, consulting, commercial, portfolio, strategy, program management, and/or operations experience including leading, coaching or mentoring others…
Added 1 min ago
Financial Reporting Analyst- Alternatives
Brown Brothers Harriman & Co.
United States
Work with the Fund Reporting Manager on the preparation of procedures.
Added 1 min ago
Program Manager
Brockton Area Multi-Servi
Millis, MA
General Statement of Duties: Oversee all aspects of the program including coordination of care and support as well as program operations and supervision. Perform duties with a team…
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Resident Experience Manager
The Fairways At Naples
Naples, FL
…entertainment, assessing resident preferences, and guiding program to meet their needs and communicating with the management company on all appropriate…

UCM

Experience Improvement and Innovation Program Manager

Chicago, IL, United States
IL, United States

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Job details

Experience: 5+ years of project management and/or change management experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Be a part of a world-class academic healthcare system at UChicago Medicine as an Experience Improvement and Innovation Program Manager for the Patient Experience department. This position is flexible/hybrid requiring presence on-site at least 3 days week.at Hyde Park. You will need to be based in the greater Chicagoland area. The days remote vs on-site may vary based on the demands of the week.

Our success depends on creating positive healthcare experiences for patients and visitors across the UChicago Medicine (UCM) health system. The Program Manager is responsible for will be responsible for setting and executing UCM’s plans for continuous improvement in patient experience delivery within designated care area(s). In this role the Patient Experience Program Manager will leverage patient experience data to create, implement, and maintain solutions that support a programmatic approach to improvement. Through leadership collaboration, staff engagement, and coaching they will integrate evidence-based best practices into daily operations, and lead efforts to identify and implement breakthrough change that may differentiate UCM as a patient experience leader. The Program Manager is responsible for managing change associated with patient experience improvement strategies and efforts to integrate patients’ voices throughout operations transformation.

Essential Job Functions

Planning and Project Management

Partner with UCM’s leadership and consulting experts to assess and remediate opportunities for experience improvement strategies that integrate UCM patient voice feedback with evidence-based best practices.
Drive execution of patient experience communications to various audiences to maintain awareness of patient experience performance and align cross-functional efforts in support of improvement initiatives.
Build leadership/stakeholder partnerships and engagement, providing project management and change management expertise to spearhead improvement plans.

Model and Coach

Coach providers, leaders and staff to create exceptional experiences.
Facilitate learning events and/or workshops, conduct care area observations, and deliver meaningful feedback on demonstrated behaviors to build trust and loyalty with colleagues and enable a culture of caring for UCM health system patients and families.

Analysis and Insights

Perform data analysis as a patient experience subject matter expert to effectively communicate insights for action and enhance story-telling about the lived experiences of UCM patients and their families.
Leverage patterned experience outcomes to anticipate cycles and advocate for workflow adjustments for continuous service improvement.
Collaborate with key stakeholders to monitor functional/unit outcomes and, as a result, to continuously improve patient experience practices and approaches accordingly.

Voice of the Patient Forums & Integration

Deploy processes and forums for capturing the patient voice in enterprise-wide improvement and sustainment strategies.
Partner with service line leaders to advocate for (investments in) operational and workplace improvements for optimal performance. Partner with clinical, financial and operational data analysts to provide strategic insights and recommendations for further exploration.
Maintain current patient experience knowledge and experience to create space and opportunity to knowledge share externally and keep current on industry best practices.

Required Qualifications

Bachelor’s degree.
5+ years of project management and/or change management experience.
In-depth knowledge and experience of Health Systems.
Demonstrated project and time management, analytical, and organizational skills.
Ability to manage multiple projects/initiatives simultaneously.
Ability to build trusting relationships and lead through influence.
Exceptional skills in facilitation, presentation, and communication.
Ability to motivate, inspire and engage team members.
Responsible for reading and understanding the University of Chicago Medical Center’s Standards of Behavior, and committing to demonstrate and uphold the PRIDE values of Participation, Respect, Integrity, Diversity and Excellence.
Be present and focus on addressing one patient at a time giving your full attention.
Always Exercise patience and empathy (put yourself in other’s shoes).
Demonstrate professionalism at all times in Actions, Words, and Attire.
Acknowledge and greet everyone in a warm, welcoming manner.

Preferred Qualifications

Master’s Degree in health / hospitality / business field strongly preferred.
Clinical background / training preferred.
5+ years of healthcare experience preferred.

Position Details

Job Type/FTE: Full-Time
Shift: Days
Job Location: Hyde Park
Unit/Department: Patient Experience
CBA Code: Non-Union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

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More about this job

Skills

Process improvement
Leadership
Coaching
Project management
Change management
Perform data analysis
Workflow
Time management
Organizational skills
Communication skills
Exercise patience

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