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Added 1 min ago
VC
Prog & Proj Mgmt-Sr Mgr
Verizon Corp Rsrcs Group LLC
Basking Ridge, NJ
- $98,500 to $188,000 USD / year
…people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show…
Added 1 min ago
Account Manager - SMB Business Sales
Cellco Partnership
Pleasant Prairie, WI
…people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show…
Added 1 min ago
VC
Account Manager - VCG Channel Management
Verizon Corp Rsrcs Group LLC
NY · Los Angeles, CA
- $92,000 to $150,000 USD / year
As a Verizon Deals at Work Account Manager, you will manage a portfolio of approximately 300 to 500 accounts across the business, education, government, and healthcare sectors. You will be…
Added 1 min ago
Assistant Store Manager
Ross Stores, Inc.
Waynesboro, VA
Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning…
Added 1 min ago
Assistant Store Manager
Ross Stores, Inc.
Alexandria, VA
Responsible for the management and supervision of all areas assigned by the Store Manager and follows policies in regard to Customers, Associates and merchandising. Responsible for learning…
Added 2 mins ago
Freight Conductor - Charlotte, NC
CSX
Charlotte, NC
…Training includes a combination of classroom and computer-based learning, hands-on simulations, and physical competencies. New hires must maintain an 85% passing rate on quizzes and tests…
Added 2 mins ago
Territory Manager, EndoTherapy-North San Diego, CA
Olympus Corporation of the Americas
San Diego, CA
The EndoTherapy Territory Manager (ETM) will be responsible for exceeding revenue goals by clinically selling Olympus EndoTherapy Devices to the Gastroenterology Community. Individuals will…
Added 3 mins ago
SB
Master Scheduler
Spartronics Brooksville LLC
Brooksville, FL
- $80,000 to $110,000 USD / year
Master Scheduler - Reports to Manufacturing Manager
Added 3 mins ago
OM
Lab Services Specialist/ Member Support Specialist Trainee
One Medical
Hanover, NH
- From $18 USD / hour
…support as requested by the Practice Coordinator, Operations Manager, or…
Added 3 mins ago
I
Manager Software Development
IDEXX
Westbrook, ME
- $150,000 USD / year
The Software Development Manager manages all activities for assigned engineering teams within the Radiology Interpretation / RADIXX Engineering, in partnership with the other Development…
Added 3 mins ago
District Sales Manager
Erie Insurance
Raleigh, NC
Career development. Including a tuition reimbursement program for higher education and industry designations.
Added 3 mins ago
CA
EMPLOYMENT SUPPORT PROFESSIONAL
Citizen Advocates, Inc.
Malone, NY
- $18 to $26 USD / hour
…work, etc. The job coach reports to the Supported Employment Program…
Added 4 mins ago
Data Scientist 2
United Launch Alliance
Centennial, CO
Experience in applying machine learning and/or artificial intelligence to business or engineering applications.
Added 4 mins ago
Program Manager, Enterprise Risk Management
CapMetro Corporate
Austin, TX
The Program Manager, Enterprise Risk Management, reports directly to the Director, Enterprise Risk Management. This role supports and advances CapMetro's Enterprise Risk Management (ERM)…
Added 5 mins ago
Principal Enablement Manager
Redis
Remote, United States
We are looking for a Principal Enablement Manager, Agentic Enablement to build the operating system behind modern GTM enablement at Redis.
Added 5 mins ago
Nursing Assistant and Unit Secretary - Short Stay Unit
WellSpan Health
Gettysburg, PA
…departments to the team members and the charge nurse/nurse…
Added 6 mins ago
FF
Part-Time Sales Associate - Famous Footwear
Famous Footwear
SPOKANE, WA
- Part-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 6 mins ago
FF
Part-Time Sales Associate - Famous Footwear
Famous Footwear
San Antonio, TX
- Part-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 6 mins ago
N
Associate Client Manager - Insights
NielsenIQ
Remote, United States
- $69,800 to $80,000 USD / year
…pathways to growth. We are looking for an Associate Client Manager to add to our Industry Insights…
Added 8 mins ago
Corporate EHS Program Manager - Safety
Gallo
Modesto, CA
Approximately 60% of your time will focus on PSM, RMP, and CalARP program leadership. You will support hazard analyses, management-of-change reviews, pre-startup safety reviews,…
Added 8 mins ago
Assistant Guest Service Manager
KJ's Market
Augusta, GA
Works with Store Manager to ensure that a schedule is written to provide the desired level of guest service within established labor guides.
Added 8 mins ago
G
Cook
Gardant
Columbus, IN
- $17.5 to $18 USD / hour
Participates in continuous learning and development opportunities through attendance and participation in educational seminars, staff meetings, and other learning experiences
Added 9 mins ago
SP
Adams Elementary - Special Education Teacher (Resource) - 0.5 FTE
Seattle Public Schools
Seattle, WA
- $74,736 to $146,088 USD / year
A special education classroom teacher performs under the general direction of the building principal or program manager and with assistance from appropriate staff personnel. A classroom…
Added 9 mins ago
Operations Specialist, Risk
International Justice Mission
Remote, United States
…area or remote for non-local candidates. It reports to the Program Manager, Risk and requires current authorization to work in the United States. Visa sponsorship is not available for this…
Added 9 mins ago
RF
Branch Operations Intern
Republic Finance, LLC
Grenada, MS
- $15 USD / hour
Become licensed and go through an accelerated version of the Assistant Branch Manager Program to learn the loan process and all necessary regulatory training.

UCM

Experience Improvement and Innovation Program Manager

Chicago, IL, United States
IL, United States

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Job details

Experience: 5+ years of project management and/or change management experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Be a part of a world-class academic healthcare system at UChicago Medicine as an Experience Improvement and Innovation Program Manager for the Patient Experience department. This position is flexible/hybrid requiring presence on-site at least 3 days week.at Hyde Park. You will need to be based in the greater Chicagoland area. The days remote vs on-site may vary based on the demands of the week.

Our success depends on creating positive healthcare experiences for patients and visitors across the UChicago Medicine (UCM) health system. The Program Manager is responsible for will be responsible for setting and executing UCM’s plans for continuous improvement in patient experience delivery within designated care area(s). In this role the Patient Experience Program Manager will leverage patient experience data to create, implement, and maintain solutions that support a programmatic approach to improvement. Through leadership collaboration, staff engagement, and coaching they will integrate evidence-based best practices into daily operations, and lead efforts to identify and implement breakthrough change that may differentiate UCM as a patient experience leader. The Program Manager is responsible for managing change associated with patient experience improvement strategies and efforts to integrate patients’ voices throughout operations transformation.

Essential Job Functions

Planning and Project Management

Partner with UCM’s leadership and consulting experts to assess and remediate opportunities for experience improvement strategies that integrate UCM patient voice feedback with evidence-based best practices.
Drive execution of patient experience communications to various audiences to maintain awareness of patient experience performance and align cross-functional efforts in support of improvement initiatives.
Build leadership/stakeholder partnerships and engagement, providing project management and change management expertise to spearhead improvement plans.

Model and Coach

Coach providers, leaders and staff to create exceptional experiences.
Facilitate learning events and/or workshops, conduct care area observations, and deliver meaningful feedback on demonstrated behaviors to build trust and loyalty with colleagues and enable a culture of caring for UCM health system patients and families.

Analysis and Insights

Perform data analysis as a patient experience subject matter expert to effectively communicate insights for action and enhance story-telling about the lived experiences of UCM patients and their families.
Leverage patterned experience outcomes to anticipate cycles and advocate for workflow adjustments for continuous service improvement.
Collaborate with key stakeholders to monitor functional/unit outcomes and, as a result, to continuously improve patient experience practices and approaches accordingly.

Voice of the Patient Forums & Integration

Deploy processes and forums for capturing the patient voice in enterprise-wide improvement and sustainment strategies.
Partner with service line leaders to advocate for (investments in) operational and workplace improvements for optimal performance. Partner with clinical, financial and operational data analysts to provide strategic insights and recommendations for further exploration.
Maintain current patient experience knowledge and experience to create space and opportunity to knowledge share externally and keep current on industry best practices.

Required Qualifications

Bachelor’s degree.
5+ years of project management and/or change management experience.
In-depth knowledge and experience of Health Systems.
Demonstrated project and time management, analytical, and organizational skills.
Ability to manage multiple projects/initiatives simultaneously.
Ability to build trusting relationships and lead through influence.
Exceptional skills in facilitation, presentation, and communication.
Ability to motivate, inspire and engage team members.
Responsible for reading and understanding the University of Chicago Medical Center’s Standards of Behavior, and committing to demonstrate and uphold the PRIDE values of Participation, Respect, Integrity, Diversity and Excellence.
Be present and focus on addressing one patient at a time giving your full attention.
Always Exercise patience and empathy (put yourself in other’s shoes).
Demonstrate professionalism at all times in Actions, Words, and Attire.
Acknowledge and greet everyone in a warm, welcoming manner.

Preferred Qualifications

Master’s Degree in health / hospitality / business field strongly preferred.
Clinical background / training preferred.
5+ years of healthcare experience preferred.

Position Details

Job Type/FTE: Full-Time
Shift: Days
Job Location: Hyde Park
Unit/Department: Patient Experience
CBA Code: Non-Union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

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More about this job

Skills

Process improvement
Leadership
Coaching
Project management
Change management
Perform data analysis
Workflow
Time management
Organizational skills
Communication skills
Exercise patience

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