Jobs in the United States

25+ jobs

Save this search

Added just now
Resident Experience Manager
The Fairways At Naples
Naples, FL
…entertainment, assessing resident preferences, and guiding program to meet their needs and communicating with the management company on all appropriate…
Added just now
Personal Training Manager
CLUB4 FITNESS
Knoxville, TN
A Club4Fitness PT Manager is responsible recruiting for, hiring, onboarding, and mentoring new and existing personal trainers to become get acclimated to the performance expectations of the…
Added 1 min ago
CE
Bilingual Family and Community Engagement Support Specialist
COMMUNITY EDUCATION NETWORK
Chicago, IL
- $52,000 to $66,000 USD / year
Workshops & Orientations: Support the Family Engagement Manager in organizing and facilitating weekly orientations, workshops, and family education events to promote relevant family and…
Added 1 min ago
SO
Corrections Officer I (A)
State of Kansas
KS
- From $23.54 USD / hour
…ability to observe and recall inmate behavior, surroundings, and events; write clear and complete sentences; quickly respond to emergencies, climb stairs, and use physical force to subdue…
Added 2 mins ago
W
Community Coordinator II (Fairlawn Estates)
WinnCompanies
Boston, MA
- $25 to $27 USD / hour
…required. May assist with the planning and facilitation of property events or programs required by the mixed income program…
Added 2 mins ago
Life Enrichment Director
Country Club of La Cholla
Tucson, AZ
…tours to the residents; May be required to serve as weekend Manager on Duty per the community’s…
Added 3 mins ago
Agile Coach
CACI
Remote, United States
As the Agile Coach for the JTMS program, you will be working closely with government leadership, RTEs, scrum masters, Agile teams and the entire ART to facilitate the ART events and assist…
Added 3 mins ago
Account Executive, Field Sales & Training - Dallas
Sol de Janeiro
Dallas, TX · Los Angeles, CA
…and Training Executive will work closely with the Regional Manager of Field Sales and Training, Executive Director of Field Sales and Training and the Global Education Team, as well as…
Added 3 mins ago
Registered Nurse (RN) - Rehabilitation
Lifepoint Health
Clive, IA
…trail system, the Clive Aquatic Center, and various community…
Added 3 mins ago
OP
Room Attendant
Onni Properties LLC
United States
- $16 USD / hour
Health Saving Account, Flexible Saving Account, Employee Assistance Program
Added 4 mins ago
Assistant, Administrative
LyondellBasell North America
Clinton, IA
The position performs administrative duties to support the Site Manager and Leadership Team at the LyondellBasell Clinton, Iowa facility, reporting to the Site Manager.
Added 5 mins ago
UB
Wealth Management Advisor- Oceanside, CA
U.S. Bank National Association
Oceanside, CA
- $65,000 to $80,200 USD / year
Deliver economic and market views, investment strategy, manager/fund/security research, and due diligence
Added 5 mins ago
Senior Manager-Water and Energy Services
Global Water Technology
Sacramento, CA
The Senior Manager is accountable for ensuring that GWT’s technical solutions deliver measurable operational, financial, and sustainability outcomes for clients. This includes maintaining…
Added 6 mins ago
PW
Restaurant Manager
Postino WineCafe
Scottsdale, AZ
- $65,000 to $75,000 USD / year
The primary responsibilities of the Restaurant Manager are to create sincere and genuine connections with team members, guests, vendors, and members of the community. This position is…
Added 6 mins ago
FC
Case Manager, SO (Bridge)
Franklin County Department of Human Resources
Columbus, OH
- $24.34 USD / hour
…Monitor client care plan cost keeping order to remain within program guidelines. Assimilate frequent changes in program policies and procedures and community services/resources. Attend…
Added 6 mins ago
WM
Distribution Warehouse Operations Supervisor
World Market, LLC
VA
- $70,000 to $85,000 USD / year
Under direction from Shift/Operations Manager, oversees team members on daily work assignments. May supervise 10 or more team members. Will be able and willing to learn and manage different…
Added 7 mins ago
VI
Retail Floor Lead
Vuori, Inc
King of Prussia, PA
- $20 to $23 USD / hour
…work and is a “go to” person. Under the direction of the Store Manager, the floor lead position assists in any leadership duties that arise, thereby working directly with both the Store…
Added 8 mins ago
Communication Specialist (Technical)
Sparksoft Corporation
Columbia, MD
Coordinate program webinars and virtual learning events, including scheduling, drafting and sending invitations and reminders through Cvent, monitoring registration, and supporting…
Added 8 mins ago
NM
Medical Assistant-Oncology Part Time Days
Northwestern Memorial Healthcare
Glenview, IL
- $18.98 to $25.62 USD / hour
- Part-time
…to the organizations Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation…
Added 9 mins ago
Senior Product Marketing Manager
BS&A Software LLC
Remote, United States
…and public safety. We are hiring a Senior Product Marketing Manager to lead go-to-market strategy for our core product lines and shape how municipalities see, choose, and adopt…
Added 9 mins ago
AC
CLS - Elementary Campus Care Advocate
Adams County School District 14
Commerce City, CO
- $40.81 USD / hour
REPORTS TO: Director Community Engagement Manager of Safety PAY GRADE: CLS 08
Added 9 mins ago
Case Manager/Success Coach
Union County Community Action, Inc
Monroe, NC
Must be able to travel within the service area, conduct home visits, attend community events, move throughout program sites, and occasionally lift or move up to 50 pounds.
Added 9 mins ago
UC
Case Manager
Union County Community Action, Inc
Monroe, NC
- $19.58 USD / hour
Must be able to travel within the service area, conduct home visits, attend community events, move throughout program sites, and occasionally lift or move up to 50 pounds.
Added 9 mins ago
Claims Support Intern
Novacore Insurance Services, LLC
United States
…Claims to participate in Novacore's 2027 Summer Internship…
Added 10 mins ago
MI
Senior Civil Discipline Lead
McMillen, Inc.
Spokane, WA
- $176,000 to $288,000 USD / year
Serve as Project Manager to lead large, complex, multidisciplinary projects

UCM

Experience Improvement and Innovation Program Manager

Chicago, IL, United States
IL, United States

Apply About employer

Applications open in a new tab.

Job details

Experience: 5+ years of project management and/or change management experience.
Posting language: English
Posted: Nov 2, 2026

Original job description

Be a part of a world-class academic healthcare system at UChicago Medicine as an Experience Improvement and Innovation Program Manager for the Patient Experience department. This position is flexible/hybrid requiring presence on-site at least 3 days week.at Hyde Park. You will need to be based in the greater Chicagoland area. The days remote vs on-site may vary based on the demands of the week.

Our success depends on creating positive healthcare experiences for patients and visitors across the UChicago Medicine (UCM) health system. The Program Manager is responsible for will be responsible for setting and executing UCM’s plans for continuous improvement in patient experience delivery within designated care area(s). In this role the Patient Experience Program Manager will leverage patient experience data to create, implement, and maintain solutions that support a programmatic approach to improvement. Through leadership collaboration, staff engagement, and coaching they will integrate evidence-based best practices into daily operations, and lead efforts to identify and implement breakthrough change that may differentiate UCM as a patient experience leader. The Program Manager is responsible for managing change associated with patient experience improvement strategies and efforts to integrate patients’ voices throughout operations transformation.

Essential Job Functions

Planning and Project Management

Partner with UCM’s leadership and consulting experts to assess and remediate opportunities for experience improvement strategies that integrate UCM patient voice feedback with evidence-based best practices.
Drive execution of patient experience communications to various audiences to maintain awareness of patient experience performance and align cross-functional efforts in support of improvement initiatives.
Build leadership/stakeholder partnerships and engagement, providing project management and change management expertise to spearhead improvement plans.

Model and Coach

Coach providers, leaders and staff to create exceptional experiences.
Facilitate learning events and/or workshops, conduct care area observations, and deliver meaningful feedback on demonstrated behaviors to build trust and loyalty with colleagues and enable a culture of caring for UCM health system patients and families.

Analysis and Insights

Perform data analysis as a patient experience subject matter expert to effectively communicate insights for action and enhance story-telling about the lived experiences of UCM patients and their families.
Leverage patterned experience outcomes to anticipate cycles and advocate for workflow adjustments for continuous service improvement.
Collaborate with key stakeholders to monitor functional/unit outcomes and, as a result, to continuously improve patient experience practices and approaches accordingly.

Voice of the Patient Forums & Integration

Deploy processes and forums for capturing the patient voice in enterprise-wide improvement and sustainment strategies.
Partner with service line leaders to advocate for (investments in) operational and workplace improvements for optimal performance. Partner with clinical, financial and operational data analysts to provide strategic insights and recommendations for further exploration.
Maintain current patient experience knowledge and experience to create space and opportunity to knowledge share externally and keep current on industry best practices.

Required Qualifications

Bachelor’s degree.
5+ years of project management and/or change management experience.
In-depth knowledge and experience of Health Systems.
Demonstrated project and time management, analytical, and organizational skills.
Ability to manage multiple projects/initiatives simultaneously.
Ability to build trusting relationships and lead through influence.
Exceptional skills in facilitation, presentation, and communication.
Ability to motivate, inspire and engage team members.
Responsible for reading and understanding the University of Chicago Medical Center’s Standards of Behavior, and committing to demonstrate and uphold the PRIDE values of Participation, Respect, Integrity, Diversity and Excellence.
Be present and focus on addressing one patient at a time giving your full attention.
Always Exercise patience and empathy (put yourself in other’s shoes).
Demonstrate professionalism at all times in Actions, Words, and Attire.
Acknowledge and greet everyone in a warm, welcoming manner.

Preferred Qualifications

Master’s Degree in health / hospitality / business field strongly preferred.
Clinical background / training preferred.
5+ years of healthcare experience preferred.

Position Details

Job Type/FTE: Full-Time
Shift: Days
Job Location: Hyde Park
Unit/Department: Patient Experience
CBA Code: Non-Union

We’ve been at the forefront of medicine since 1899. We provide superior healthcare with compassion, always mindful that each patient is a person, an individual. To accomplish this, we need employees with passion, talent and commitment… with patients and with each other. We’re in this together: working to advance medical innovation, serve the health needs of the community, and move our collective knowledge forward. If you’d like to add enriching human life to your profile, UChicago Medicine is for you. Here at the forefront, we’re doing work that really matters. Join us. Bring your passion.

UChicago Medicine is growing; discover how you can be a part of this pursuit of excellence at: UChicago Medicine Career Opportunities

UChicago Medicine is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status and other legally protected characteristics.

As a condition of employment, all employees are required to complete a pre-employment physical, background check, drug screening, and comply with the flu vaccination requirements prior to hire. Medical and religious exemptions will be considered for flu vaccination consistent with applicable law.

Compensation & Benefits Overview

UChicago Medicine is committed to transparency in compensation and benefits. The pay range provided reflects the anticipated wage or salary reasonably expected to be offered for the position.

The pay range is based on a full-time equivalent (1.0 FTE) and is reflective of current market data, reviewed on an annual basis. Compensation offered at the time of hire will vary based on candidate qualifications and experience and organizational considerations, such as internal equity. Pay ranges for employees subject to Collective Bargaining Agreements are negotiated by the medical center and their respective union.

Review the full complement of benefit options for eligible roles at Benefits - UChicago Medicine.

Apply About employer

More about this job

Skills

Process improvement
Leadership
Coaching
Project management
Change management
Perform data analysis
Workflow
Time management
Organizational skills
Communication skills
Exercise patience

Report this job