Patient Authorization Representative

Description

As a Patient Authorization Representative, you will be responsible for:

• Pre-encountering and pre-registering patients as well as providing registration support to patients, clinic staff, and managers
• Verifying insurance and enter insurance benefits information into the CareConnect system prior to appointments
• Determining co-pays and deductibles; confirming and obtaining appropriate insurance authorization
• Informing patients of their financial responsibility
• Answering a busy phone system
• Delivering exceptional customer service to patients, faculty, staff, vendors, insurance company representatives, and registration representatives

Note: This posted position is 1 of 6 positions available for hire. All applicants will apply through this requisition and if selected will be hired into one of the available positions.

Salary range: $31.99 - $50.24 Hourly

Qualifications

We're seeking a flexible, customer-focused, detail-oriented individual with:

• Minimum two years of experience working pharmaceutical/medical insurance verification and authorizations - REQUIRED
• Excellent communication, interpersonal, organizational, prioritizing and analytical skills
• Working knowledge of third-party payor verification terminology
• Background with relevant state and federal programs, including Medicare, Medi-Cal, and CCS programs
• Computer proficiency with Word, Excel, and CareConnect system
• Experience with medical office procedures, including scheduling appointments
• Knowledge and familiarity with the Department and Hospital computer systems, including pre-registration and insurance verification procedures in the appropriate computer system
• Ability to accept and carry out oral instructions accurately and work independently as well as a part of a team within a demanding environment
• Ability to prioritize work, handle multiple tasks to completion and make decisions on which course to follow for a particular situation
• Knowledge of medical terminology and the ability to distinguish different exams and medical diagnoses.
• Knowledge of UCLA registration procedures

UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.