Job Summary
Under the supervision of the Billing System Support Manager, this experienced Applications Liaison professional and technical leader performs a variety of duties relating to the Revenue Cycle Information Systems applications. As a technical leader in Professional Billing pic Resolute applications, applies advanced professional concepts and extensive industry knowledge to lead and / or work on medium to large projects of broad scope and complexity. Responsibilities include: Leading and assisting with process development, analysis, testing, implementation, and support of information systems for the organization; Project management, planning, development, testing, implementation, and evaluation of application functionality. Works with the team and key customers to ensure appropriate development, testing, training, and implementation of application functionality.
This position will be primarily responsible for Epic Resolute Professional billing application as the technical leader for gathering business requirements, support, and maintenance. As a technical leader, may manage programs that include formulating strategies and administering policies, processes and resources. The leader functions with a high degree of autonomy.
The Resolute Billing liaison will assist the clinical departments, billing departments and information technology partners (IT leadership, clinical chairs and department staff) to support the department’s Revenue Cycle Information Systems applications. The Liaison will prioritize all incoming project work in alignment to the greatest financial impact to the organization. The liaison will partner with project teams and departments to prepare cash flow worksheets, requirements and project plans and will assist in the management of projects from design to deployment. Apply By Date: November 20th, 2026 at 11:59PM PST; Interviews and recruiting process may occur at any time Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position
- Required to pass Epic certification/accreditation exam in two attempts within 6 months of hire
- Bachelor's degree in information technology, Healthcare, or equivalent or a combination of experience, education or training.
- Experience implementing and supporting electronic medical record systems.
- Experience with professional revenue and billing including Coding, Claims, Self-pay, Follow-up, payment posting and credit resolution.
- Experience working with clinical information systems or system implementation teams for complex projects and/or application development.
- Experience working with interfaced/integrated multi-vendor applications.
- Broadly encompassing or highly in-depth knowledge of 1-2 areas of focus in clinical applications specialty area(s) related to revenue cycle.
- Knowledge of operations, systems and functions, including planning, design, development, implementation, user support and training, maintenance, quality assurance, and system testing and evaluation supporting healthcare revenue cycle.
- Knowledge of insurance claim processing and third-party reimbursement
- Knowledge of quality tools and experience in business or clinical process improvement initiatives.
- Participation in an implementation of an activity or strategy in a department, clinic or system environment.
- Advanced interpersonal communication skills to effectively train, support, and collaborate productively with clinical and revenue cycle users, and key stakeholders at all professional and technical levels.
- Skills or experience demonstrating advanced application of adult learning principles and system design standards.
- Experience demonstrating knowledge of business operations and end-user requirements to improve or develop system design and training projects.
- Strong customer service orientation.
- Organizational skills to independently prioritize workload and meet deadlines develop and carry out project assignments in efficient and timely manner, and to provide accurate and succinct documentation of activities.
- Ability to react with flexibility and patience and maintain efficiency and accuracy under sustained and immediate pressure created by heavy workload, frequent interruptions and multiple requests.
- Ability to apply advanced problem-resolution skills to highly complex issues, quickly diagnose problems, and develop, test and implement appropriate and effective solutions in a timely manner.
- Advanced written and verbal communications skills, to convey highly-technical information and instructions to all levels of clinical and revenue cycle users and staff in a specific, clear, and concise manner.
- Advanced ability to serve as a technical leader and information resource, and to work collaboratively with key personnel and management, providing guidance and recommendations on systems, improvements, upgrades, and industry advances and trends.
- Skills to learn assigned applications and meet proficiency testing requirements, and to maintain certification in assigned applications.
- Proficient in office automation software (word processing, spreadsheets, visual presentation, etc.)
Preferred Qualifications
- Epic Certification
- Experience with professional billing and claims in Epic with SBO
- Academic institution or large integrated health system experience.
- Advanced organizational and project management skills, and ability to lead a team, prioritize tasks, and see projects through from inception to completion on schedule.
- Knowledge and understanding of University policies and procedures.
Key Responsibilities
- 30% - Project Management, SME Implementation and Revenue Integrity Support
- 30% - System Analysis – Implementation and Support
- 20% - CONTRACT MANAGEMENT
- 15% - REVENUE INTEGRITY
- 5% - Communication – Internal and External
Department Overview The Revenue Integrity & Health Information Management Enterprise Services (RIHIMES) Team strives to achieve the highest customer satisfaction level by providing a well-documented, accurate, timely medical care record for continuing patient care, research, teaching, reimbursement, and community service. Its primary purpose is to serve our patients by facilitating treatment, research, reimbursement, and education based on a well-documented medical record. Revenue Integrity (RI) program and services at UCD implement a methodology to efficiently manage revenue and align staff, projects, processes, and technology to accurately assure optimal reimbursement for clinical services rendered at the University of California, Davis Health.
POSITION INFORMATION
- Salary or Pay Range: $8,959.26 - $17,709.72
- Salary Frequency: Monthly
- Salary Grade: 257
- UC Job Title: CLIN APPLICATIONS PROFL 4 HX
- UC Job Code: 006372
- Number of Positions: 2
- Appointment Type: Staff: Career
- Percentage of Time: 100%
- Shift (Work Schedule): Mon-Fri, 8:00 am - 5:00 pm
- Location: No Physical Access (NOPHYSACC)
- Union Representation: HX-Healthcare Professionals
- Benefits Eligible: Yes
- This position is 100% remote
Benefits
Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility by visiting UCnet Benefits Page or Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees.
- High quality and low-cost medical plans to choose from to fit your family's needs
- UC pays for dental and vision coverage for you and your family
- Retirement plans for eligible employees including Pension and other Retirement Saving Plans
- Supplemental insurance offered including additional life, short/long term disability, pet insurance, legal coverage, accident, critical illness and hospital indemnity
- Pregnancy and Parental Leave, Family & Medical Leave, Adoption Assistance and Pay for Family Care and Bonding for eligible employees
- Lactation Support Program and Family Care discounts and resources
- Employee Well-being resources and programming to support thriving in all aspects of employee’s lives
- On-site Employee Assistance Program including access to free mental health services
- Generous amount of paid Holidays annually as outlined in the UC Policies or Collective Bargaining Agreements
- Paid Time Off/Vacation/Sick Time as outlined in the UC Policies or Collective Bargaining Agreements
- Continuing Education (CE) allowance and Staff Education Reimbursement Program for eligible employees
- Access to free professional development courses and learning opportunities for personal and professional growth
- Public Service Loan Forgiveness (PSLF) Qualified Employer and Student Loan Debt Counseling Program for eligible employees
Physical Demands
- Standing - Occasional Up to 3 Hours
- Walking - Occasional Up to 3 Hours
- Sitting - Frequent 3 to 6 Hours
- Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
- Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
- Bending/Stooping - Occasional Up to 3 Hours
- Squatting/Kneeling - Occasional Up to 3 Hours
- Twisting - Occasional Up to 3 Hours
- Reaching overhead - Occasional Up to 3 Hours
- Keyboard use/repetitive motion - Frequent 3 to 6 Hours
Mental Demands
- Sustained attention and concentration - Frequent 3 to 6 Hours
- Complex problem solving/reasoning - Occasional Up to 3 Hours
- Ability to organize & prioritize - Frequent 3 to 6 Hours
- Communication skills - Frequent 3 to 6 Hours
- Numerical skills - Occasional Up to 3 Hours
- Constant Interaction - Frequent 3 to 6 Hours
- Customer/Patient Contact - Frequent 3 to 6 Hours
- Multiple Concurrent Tasks - Frequent 3 to 6 Hours
Work Environment UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. Special Requirements – Please contact your recruiter with questions regarding which activities apply by position
- This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment
- This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. A Culture of Opportunity and Belonging At UC Davis, we’re committed to solving life’s most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together.
As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.
To view the University of California’s Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination
Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere
To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks
