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Added 2 mins ago
FF
Part-Time Sales Associate - Famous Footwear
Famous Footwear
KENNETT SQUARE, PA
- Part-time
Career Development and Learning Opportunities. We provide education assistance of up to $7500 per year for full-time associates and provide opportunities for associates who want to grow…
Added 27 mins ago
Emergency Services Manager, Protective Services Operations, Emergency Services Unit, Protective Services
Amazon
Virtual Location - Virginia, VA
We are looking for an Emergency Services Manager to join a team of professionals responsible for providing the best in emergency response, risk reduction, and security services at Amazon.…
Added 27 mins ago
DIRECTOR OF FINANCIAL MANAGEMENT AND COMPTROLLER
Defense Security Service
Quantico, VA
…directs and oversees the Agency's end-to-end financial-management program, including budget formulation and execution, accounting, funds control, financial reporting, internal controls,…
Added 27 mins ago
Assistant Club Manager
BJs Wholesale Club
Fredericksburg, VA
Working closely with the Club Manager, the Assistant Club Manager in Training (AMIT) is responsible for providing leadership and direction within the club and driving club performance,…
Added 27 mins ago
Contracts Administrator
CACI International
Sterling, VA
In this role, you will serve as a strategic business partner across both capture and execution, advising program teams and shaping equitable agreements that enable mission success.
Added 27 mins ago
Senior Contracts Manager
CACI International
Sterling, VA
CACI is seeking a talented and highly motivated Senior Contracts Manager to support our Electronic Warfare Line of Business (LOB). CACI’s Electronic Warfare Line of Business delivers…
Added 27 mins ago
Contracts Manager
CACI International
Sterling, VA
CACI is seeking a talented and highly motivated Senior Contracts Manager to support our Space Line of Business (LOB). CACI’s Space Line of Business provides launch support and mission…
Added 27 mins ago
Business Operations Manager (PMO Lead)
General Dynamics Information Technology
Fairfax, VA
…management and decision making on the contract. Experience managing program controls, performing data mining/analysis, and ensuring administrative functions are performed in compliance with…
Added 27 mins ago
Project Manager - Scrum Master
General Dynamics Information Technology
Fairfax, VA
Turn complexity into clarity and deliver innovative applications as a Project Manager - Scrum Master supporting a Program Management Office (PMO) on a large, complex Centers for Medicare &…
Added 27 mins ago
FM
Registered Dietician
Fresenius Medical Care
Alexandria, VA
- $70,000 to $117,000 USD / year
…supporting the FMCNA commitment to the Quality Enhancement Program (QEP) and Quality Assessment and Performance Improvement (QAI) activities. Actively participates in process improvement…
Added 27 mins ago
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Principal Technical Product Manager, Data & Platform
GE Aerospace
Glen Allen, VA · Charlottesville, VA
- $152,000 to $222,000 USD / year
…Defense & Systems (D&S) business, the Principal Technical Product Manager, Data & Platform owns the D&S Palantir Foundry environment and leads delivery across the technical teams that build…
Added 27 mins ago
MGR COMPUTER SYS SECURITY 2 (IAM & APPS)
Huntington Ingalls Industries
Newport News, VA
This position will be a working manager and will be embedded in project team IAM, OKTA and IAM application (Delinea/CyberArk). They require skills in in the following areas:
Added 27 mins ago
Business Development Manager - Federal Civilian
CACI International
Reston, VA
Job Title: Business Development Manager - Federal Civilian
Added 27 mins ago
Business Development Manager - DoW/4th Estate
CACI International
Reston, VA
Job Title: Business Development Manager - DoW/4th Estate
Added 27 mins ago
Business Development Manager-NAVY/USMC
CACI International
Reston, VA
Job Title: Business Development Manager-NAVY/USMC
Added 27 mins ago
SAP NS2 Senior Cloud Security Engineer-TS/SCI poly Onsite - Chantilly, VA
SAP
Herndon, VA
…wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and…
Added 27 mins ago
Senior Technical Program Manager, Data Center Engineering Global Integrated Facilities Team
Amazon
Herndon, VA
Utilize those insights to identify specific program requirements, create a program vision, and own the product development roadmap for critical segments of the data center physical…
Added 27 mins ago
V
Entry-level Lube Tech/Technician
Valvoline
Virginia Beach, VA
- $17 USD / hour
Your road to VIOC doesn’t require previous automotive experience. Through our award-winning training program, we’ll teach you how to:
Added 27 mins ago
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Technical Product Manager - AI-Native Solution Delivery
Guidehouse
MCLEAN, VA
- $130,000 to $216,000 USD / year
The Technical Product Manager translates complex business challenges into scalable enterprise solutions within the Chief Transformation Officer (CXO) organization, supporting internal AI…
Added 27 mins ago
OCONUS Rotational Site Lead - 31056
Huntington Ingalls Industries
McLean, VA
Provides policy and guidance recommendations to the Program Manager and program management team.
Added 27 mins ago
STINGRAI Vessel Acquisition & Modernization Program Manager - 31065
Huntington Ingalls Industries
McLean, VA
The Senior Program Manager, Vessel Acquisition & Modernization is responsible for leading the acquisition, new construction, conversion, modernization, and delivery of Military Sealift…
Added 27 mins ago
Senior Manager, Go-to-Market Marketing - Cybersecurity
EPAM Systems
McLean, VA
As the Senior Manager, Go-to-Market Marketing – Cybersecurity , you will serve as the strategic partner to business and sales leadership, translating market dynamics, client priorities and…
Added 27 mins ago
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Cybersecurity Director
Guidehouse
ARLINGTON, VA
- $226,000 to $376,000 USD / year
Drive cybersecurity program performance by defining and monitor KPIs, maturity models, and compliance metrics to operational effectiveness and risk reduction such as decreased time for…
Added 27 mins ago
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Jr PMO Analyst
Guidehouse
ARLINGTON, VA
- $87,100 to $130,700 USD / year
Certified Government Financial Manager (CGFM)
Added 28 mins ago
Information Systems Security Officer
GovCIO
Richmond, VA
Collaborate with technical and non-technical personnel to review systems, gather evidence, and communicate security requirements to system owners and program leadership

Uber

Service Team Analyst IV - Technical Component Specialist - Earner Products

San Francisco, CA, United States

$34.21 USD / hour

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Job details

Pay: $34.21 USD / hour
Experience: 1+ year of experience in systems analysis, technical troubleshooting, or a related field.
Posting language: English
Posted: Nov 2, 2026

Original job description

About the role and team Global Fix Experience (GFX) is an AI-first organization operating at the intersection of Customer Experience, Product, and Engineering. We use AI to detect, qualify, correlate, and prioritize technical signals coming from customer support interactions at scale, allowing our specialists to focus human expertise where judgment and deeper investigation create the most value. Our Tech Investigation team turns AI-triaged customer and support signals into clear, actionable Product and Engineering insights. The team combines customer-impact understanding, product knowledge, analytical thinking, and AI-assisted investigation to determine whether signals represent product defects, expected behavior, product gaps, or support issues. Technical Component Specialists (TCS) do not own daily investigation volume. Their unit of work is the component across its lifecycle: architecture, expected behavior, dependencies, releases, failure modes, supportability, recurring findings and Product/Engineering improvement. Reactive work (PagerDuty rotation, critical-escalation support, QA reviews) is kept to about 15% of time so the role stays focused on proactive component ownership. Success requires strong judgment, curiosity, ownership, and comfort with ambiguity. You will work closely with Product and Engineering, challenge and improve AI-generated analysis, and use every investigation and insight not only to address the issue at hand, but to improve how GFX detects, prevents, and understands future customer problems. As a TCS, you will own the health of assigned product components end to end. Maintain deep and persistent technical expertise so that the whole GFX support chain (including automation and AI) is ready as those components evolve: make every launch support-ready, prevent avoidable tickets, turn production signals into product improvements, help GFX AI and investigators resolve more with quality, and be the recognized technical owner and partner for the component. What you’ll do

Launch & change readiness: Get every launch or change on your component that affects agents support-ready before go-live
Preventability: Close the knowledge and access-rights gaps behind preventable tickets, and spot recurring or cross-investigation patterns early, before they drive inflow.
Insights & product quality: Turn production signals (defects, recurring patterns, usability issues, Product gaps and customer impact) into evidence-backed insights that CX, Product, ENG or GSS QA take on as actions.
Automation: Work with GFX AI to raise AI resolution and investigator efficiency on your component
Escalation quality: Send ENG only valid, well-evidenced bugs. Support Technical Investigators when signals need deeper component context, and follow P0/P1 T3s through to closure.
Technical ownership & partnership: Be the recognized technical POC for the component with CX, Product, ENG, the GFX Product Lead, Crisis Manager and Ops Commander, including during critical outages.
Component expertise: Maintain deep, current knowledge of component architecture, expected behavior, dependencies, ownership, releases and failure modes. Conduct technical reviews and deep-dive scrubs.
Strong technical-investigation and analytical problem-solving capability, including evidence validation and root-cause thinking.
Deep working knowledge of supported Products/components (architecture, dependencies, releases) and ability to quickly build deeper context where needed.
Ability to use debugging, data, telemetry and investigation tools (e.g. Jira, dashboards, SQL) to validate or challenge hypotheses.
Strong judgment in distinguishing bugs, expected behavior, Product gaps and support/process issues, escalating only valid, well-evidenced bugs.
Launch and change-readiness management: planning, readiness checklists/scorecards, knowledge (TSG, runbooks, KB) and agent training ahead of go-live.
Ability to assess customer/business impact and turn production signals into actionable insights that Product/Engineering adopt.
AI fluency: effective use of GFX AI and conversational AI for analysis, automation and evidence preparation, while independently validating conclusions and reading automation results together with quality.
Strong written communication and structured issue storytelling.
Ownership mindset and sound prioritization; protects time for proactive component ownership over reactive ticket work.
Stakeholder and senior-stakeholder management; a trusted partner to CX, Product, Engineering and Ops, including during critical outages.
Curiosity and continuous-learning mindset, converting investigation outcomes into reusable knowledge and AI feedback.

Basic Qualifications

1+ year of experience in systems analysis, technical troubleshooting, or a related field.
Intermediate data analysis and processing skills using SQL and spreadsheets with formulas.
Basic visual and UI design skills to support system enhancement documentation.
Strong stakeholder management, communication, and problem-solving skills.
High school diploma or equivalent experience.

Preferred Qualifications

1+ years in GFX or 2+ years equivalent Product/Tech Support experience - required.
Strong analytical problem-solving and investigation skills, including evidence validation and root-cause thinking.
Ability to distinguish bugs, expected behavior, Product gaps, and support/process issues.
Gen AI fluency, including ability to validate and challenge AI-generated analysis.
Strong customer/business-impact judgment and attention to detail.
Strong written and verbal English, with ability to create clear, actionable Product/Engineering insights.
Strong ownership, stakeholder management, and cross-functional collaboration.
Flexibility to support early, late, or weekend shifts as required, including on-call (PagerDuty) rotation and critical-escalation support.

For San Francisco, CA-based roles: The base hourly rate amount for this role is USD $34.21 per hour. You will be eligible to participate in Uber's bonus program, and may be offered other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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More about this job

Skills

Customer experience
Product knowledge
Analytical skills
Problem solving
Debugging
Jira
SQL
Communication skills
Prioritization
Stakeholder management
Troubleshooting
Data analysis
UI design
Documentation
Attention to detail
Collaboration

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