Jobs in the United States

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Added 2 days ago
Senior Staff Technical Program Manager, Global Security Office
MongoDB
Palo Alto, CA
As a Senior Staff Technical Program Manager, you will be a senior individual contributor and program leader for the GSO. The role will have two primary focus areas:
Added 3 days ago
M
Senior Manager - Strategic Operations
Microsoft
United States
- $106,400 to $222,600 USD / year
Microsoft's Global Strategy & Operations (GSO) team turns strategy into execution for the Core commercial organization. The pace and complexity of the business demand disciplined operating…
Added 8 days ago
Manager, Physical Security Systems Operator - EPIC and Lab Security
Applied Materials, Inc
Santa Clara, CA
…infrastructure pipeline in our history. The Global Security Operations (GSO) team is responsible for strategic development, risk oversight, and execution of security operations across all…
Added 8 days ago
Manager, Physical Security Systems Operator - EPIC and Lab Security
Applied Materials
Santa Clara, CA · Santa Clara
…infrastructure pipeline in our history. The Global Security Operations (GSO) team is responsible for strategic development, risk oversight, and execution of security operations across all…
Added 9 days ago
GSOC Watch Officer
Applied Materials, Inc
Austin, TX
The WO position requires an on-site presence of forty (40) hours per week and reports to the GSOC Senior Manager. The role requires travel up to 10%.
Added 9 days ago
GSOC Watch Officer
Applied Materials
Austin, TX · Austin
The WO position requires an on-site presence of forty (40) hours per week and reports to the GSOC Senior Manager. The role requires travel up to 10%.
Added 10 days ago
Senior Project Manager
LEIDOS, INC.
Arlington, VA
The Leidos Digital Sector is seeking an experienced Senior Project Manager to lead and execute strategic IT modernization and network infrastructure projects supporting the Air Force…
Added 12 days ago
Sustainability Manager, Global Sustainability Office
Bloomberg
NY
Bloomberg's Global Sustainability Office (GSO) is responsible for the development and execution of Bloomberg's enterprise-wide sustainability strategy, program implementation, and external…
Added 15 days ago
Global Pharmacovigilance Safety, Senior Manager- Obesity
Amgen
Washington D.C., DC
Author Safety Assessment Reports and other safety documents and regulatory responses in collaboration with the GSO
Added 16 days ago
Management Analyst/OMS
Akima, LLC
District of Columbia
Manages the flow of correspondence and other documents intended for senior manager’s signature or clearance.
Added 17 days ago
Principal TPM - GSO Studio Enablement
PlayStation Global
Remote, United States
Reporting to the Vice President of GSO and Studio Enablement, the Principal Technical Program Manager (TPM) will serve as a key driver of strategy, execution, and organizational alignment…
Added 17 days ago
Manager - Sourcing Strategy, Management & Governance
Travelers Indemnity Co
Hartford, CT · St. Paul, MN
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 19 days ago
U
Program Leader, Global Membership CX
Uber
San Francisco, CA
- $162,000 to $180,000 USD / year
Experience operating as a Sr. Program Manager leading global portfolios, program frameworks, and direct specialist teams.
Added 21 days ago
MC
Senior Director, Sales Strategy Enablement
Microsoft Corporation
Redmond, WA
- $155,800 to $303,600 USD / year
Microsoft's Global Strategy & Operations (GSO) team turns strategy into execution for the Core commercial organization. The pace and complexity of the business demand disciplined operating…
Added 21 days ago
Sustainability Manager, Global Sustainability Office
Bloomberg
New York, NY
Bloomberg's Global Sustainability Office (GSO) is responsible for the development and execution of Bloomberg's enterprise-wide sustainability strategy, program implementation, and external…
Added 23 days ago
SS
Senior Hotel Executive Sales Manager
Sheraton San Diego
San Diego, CA
- $90,000 to $110,000 USD / year
The Senior Sales Executive will be responsible for identifying and soliciting qualified target accounts and nurturing existing accounts to close all qualified group businesses to…
Added 24 days ago
WW
Associate Strategic Resource Engagement Manager
World Wide Technology Holding, LLC
Charlotte, NC
- $69,200 to $86,500 USD / year
Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
Added 27 days ago
PH
Senior Hotel Executive Sales Manager
Peregrine Hospitality
San Diego, CA
- $90,000 to $110,000 USD / year
The Senior Sales Executive will be responsible for identifying and soliciting qualified target accounts and nurturing existing accounts to close all qualified group businesses to…
Added 27 days ago
Manager, Sourcing Strategy, Management and Governance
Travelers Indemnity Co
Hartford, CT · St. Paul, MN
…employment. As part of our comprehensive compensation and benefits program, employees are also eligible for performance-based cash incentive…
Added 27 days ago
Global Pharmacovigilance (PV) Scientist, Senior Manager
Amgen Inc.
Remote, United States
Author Safety Assessment Reports and other safety documents and regulatory responses in collaboration with the GSO
Added 27 days ago
Program Manager, Global Sales Organization, PMO
Everpure
Santa Clara, CA
Work within the Global Sales Organization (GSO) Program Management Office to lead complex, cross-functional programs that advance strategic Sales and Go-to-Market priorities.

No more jobs.

Uber

Program Leader, Global Membership CX

San Francisco, CA, United States

$162,000 to $180,000 USD / year

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Job details

Pay: $162,000 to $180,000 USD / year
Experience: Minimum 5 years of experience in CX Strategy, Product Operations, Operations, Commercial Strategy, or Program Management
Posting language: English
Posted: Oct 4, 2026

Original job description

About the Team

The Global Consumer CX Team owns the policies, insights, reporting, and planning behind all Membership-specific (non-trip) support experiences . Operating with a global-first, regionally nuanced mindset, we deliver a single, coherent support experience worldwide for our flagship subscription program, Uber One . We blend policy architecture, experience design, and single-threaded accountability to eliminate fragmentation, manage the persona Support P&L, and convert customer friction directly into upstream engineering and operational requirements.

About the Role

As the Global Membership Program Leader , you will hold end-to-end accountability for the subscriber support journey across policy optimization, experience design, AI/automation, and upstream defect reduction. In this role, you will directly lead two specialized S4 Pillar Leads ( Insights & Reporting and Policy, Content & Experience ). You will serve as the primary CX thought partner to the Global Head of Membership & Loyalty , translating commercial strategy into high-value CX initiatives while partnering with Product and Tech teams to eliminate defects at the source.

What You'll Do

Direct Team Leadership: Manage, mentor, and empower two S4 Pillar Leads ( Insights & Reporting and Policy, Content & Experience ), overseeing global membership CX workstreams and executive reporting.
Strategic Business Partnership: Partner closely with the Global Head of Membership & Loyalty to align CX strategy with commercial priorities, growth targets, and subscriber retention goals.
Upstream Defect Reduction: Own the global tech and non-tech Defect Reduction (DR) roadmaps, leveraging data analytics to convert member friction into funded Product and Tech requirements.
In-Scope Policy Optimization: Act as the decision-maker ("D") for non-trip membership support domains-including Cancellations, Refunds, Payments, and Uber One Partnerships/Benefits -continuously optimizing our harmonized global policy framework for quality and cost efficiency.
P&L & Metric Ownership: Drive persona-level Support P&L performance and own core metrics, including Defect Rate, Contact Rate, TTR, ICR, 1* CSAT, and accountable iCSAT.
AI & Automation Transformation: Scale next-generation conversational AI and self-service support flows, accelerating the transition to automated, AI-driven root-cause detection.
Cross-Functional Governance: Consolidate the global performance narrative and manage centralized intake with Product, Tech, and Commercial teams, maintaining clear boundaries with GSO/Field Ops (who own operational BPO execution) and Consumer CX (who own trip/order tickets).

Basic Qualifications

Minimum 5 years of experience in CX Strategy, Product Operations, Operations, Commercial Strategy, or Program Management
Bachelor's Degree

Preferred Qualifications

Experience: 8+ years of experience in CX Strategy, Product Operations, Operations, Commercial Strategy, or Program Management (Bachelor's degree required).
Advanced degree (Master of Business Administration - MBA or equivalent).
Global People Management: Proven ability to hire, manage, and develop high-performing program leads or specialists across distributed global teams and differing time zones.
Executive Stakeholder Influence: Exceptional capability to act as a trusted advisor to senior commercial leaders and influence Product/Tech roadmaps without direct authority.
Analytical & P&L Acumen: Mastery of data-backed decision-making, Root Cause Analysis (RCA), and managing operational Support P&Ls and defect metrics.
Strategic Vision & Execution: Ability to balance the need for global standardization with necessary local nuances, translating high-level strategy into tangible operational network realities.
Resilience & Adaptability: Ability to navigate complex transitions and maintain business continuity for P0 projects while building out new long-term team charters.
Experience operating as a Sr. Program Manager leading global portfolios, program frameworks, and direct specialist teams.
Deep understanding of membership dynamics, payment/billing flows, loyalty programs, and retention levers.
Experience optimizing global policy frameworks and deploying conversational AI, automated self-service, and digital support tools.

For New York City, NY-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.

For San Francisco, CA-based roles: The base salary range for this role is USD $162,000 per year - USD $180,000 per year.

For all US locations, you will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits. (https://jobs.uber.com/en/benefits/)

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form. (https://forms.gle/aDWTk9k6xtMU25Y5A?uclick_id=d56eb634-bfb9-455e-a50d-901b3de0490c)

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form- https://docs.google.com/forms/d/e/1FAIpQLSdb_Y9Bv8-lWDMbpidF2GKXsxzNh11wUUVS7fM1znOfEJsVeA/viewform

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