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Sr. IT Project Manager
Jobot
Irving, TX
- $130,000 to $160,000 USD / year
Real impact: your projects go straight into how the business runs, from field operations to finance to customer service.
Added just now
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Finance Associate
Jobot
Austin, TX
- $100,000 to $110,000 USD / year
&bullet; Build strong working relationships across accounting, operations, and business unit teams
Added 1 min ago
Manager Product Management Performance Enablement
Highmark Health
Remote, United States
…productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary…
Added 1 min ago
Machine Learning Engineer, FAI
Amazon.com Services LLC
Sunnyvale, CA
- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Added 1 min ago
Sr. Machine Learning Engineer, FAI
Amazon.com Services LLC
Sunnyvale, CA
- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
Added 1 min ago
II
Director, CX Strategy and Operations
Instructure, Inc.
Remote, United States
- $165,000 to $180,000 USD / year
…and then make sure we act on it. As Director, CX Strategy and Operations, you'll report to and partner directly with our Chief Customer Officer, and own the signals, systems, and operating…
Added 2 mins ago
Senior Manager, Events
Robert Half
CA SAN RAMON CORP, CA
Manage event intake, prioritization, calendar visibility, production capacity, and resource allocation in partnership with Operations & Measurement.
Added 3 mins ago
Sales & Business Development Associate
CCH Incorporated
Kennesaw, GA · Coppell, TX · Riverwoods, IL · Chicago, IL · Draper, UT
Collaborate with Sales Operations and Marketing on lead definitions, campaign execution, and program support
Added 3 mins ago
Category Lead, Capital Equipment (CAPEX)
Ciena Canada ULC
Remote, United States
This role serves as the primary commercial interface between Procurement, Engineering, Global Operations, Manufacturing, Product Development, and Finance to ensure Ciena acquires and…
Added 3 mins ago
Vendor Manager, Repair Operations
Ciena Corporation
United States
Ciena is seeking a Vendor Manager, Repair Operations to lead the performance and strategic management of key third-party repair and service partners supporting service operations. The role…
Added 4 mins ago
HK
Customer Experience & Automation Specialist
HEALTHY KIDS PROGRAMS
Danbury, CT
- $18 to $21 USD / hour
Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.
Added 4 mins ago
HK
Customer Experience & Automation Manager
HEALTHY KIDS PROGRAMS
Danbury, CT
- $24 to $26 USD / hour
Collaborate with Marketing, Finance, and Operations to support enrollment growth and improve the family experience.
Added 4 mins ago
Workforce Planning & Budget Manager
Stellantis
Auburn Hills, MI
Proven experience in procurement, budgets or other operations activities
Added 4 mins ago
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Oracle Health Senior Support Services Owner
Oracle
United States
- $28.94 to $71.3 USD / hour
…seamless experiences for users and help drive excellence in daily…
Added 5 mins ago
Service Desk Manager
Metro Cruise Services, LLC
Long Beach, CA
…supporting ~400 employees across 40+ port terminals, cruise operations, and corporate offices. This role oversees a team of 5–6 support analysts, manages a Fresh service-based ITSM…
Added 5 mins ago
Store Manager
Carter's Retail Inc.
Sarasota, FL
Execute Company’s direction on merchandising and operations; manage payroll and budgets
Added 6 mins ago
Software Engineer & Image Analyst (JR110526A-20)
JBS Solutions
Huntsville, AL
…configuration management to technical logistics and mission operations, JBS works to solve our customers' hardest problems. With a competitive benefits package and personable work…
Added 6 mins ago
Service Desk Manager
Metro Shore Services, LLC
Long Beach, CA
…supporting ~400 employees across 40+ port terminals, cruise operations, and corporate offices. This role oversees a team of 5–6 support analysts, manages a Fresh service-based ITSM…
Added 6 mins ago
Principal Product Manager, Data
Kiavi
CA or Pittsburgh, PA
Internal tools that put data in front of Risk, Operations and Sales teams
Added 7 mins ago
Associate Director, Private Equity/FoF Accounting
SS&C Technologies, Inc.
Dallas, TX · Atlanta, GA · Jacksonville, FL
SS&C combines proprietary technology with deep industry expertise to support complex financial and health care operations. Our teams design, implement, and operate solutions that help…
Added 8 mins ago
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Estimator – Low Voltage, Security & AV (Training Track)
Coranet
Fort Lauderdale, FL
- $65,000 to $80,000 USD / year
Learn to own the entire quote, from drawings and specs through takeoff, pricing and proposal. Sales and operations will rely on your numbers
Added 8 mins ago
Data Scientist
System One
Fort Liberty, NC
Bachelor’s degree in data science, statistics, mathematics, computer science, operations research, engineering, or a related quantitative field.
Added 8 mins ago
Senior Valuation Analyst (Real Estate)
Albertsons Companies
BOISE, ID · Boise, ID
The role works closely with Real Estate, Finance, Capital Planning, Operations, Market Research, Accounting, Legal, Data Science, Technology, and other business partners. The Senior Analyst…
Added 10 mins ago
Senior Account Executive, SLED - New York
Horizon3
Remote, United States
We are a fusion of former U.S. Special Operations cyber operators, startup engineers & operators, and formerly frustrated cybersecurity practitioners. We're committed to helping solve our…
Added 10 mins ago
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Engineering Manager, Internal Attack
Horizon3
Remote, United States
- $238,000 to $280,000 USD / year
…production-safe autonomous pentests and other key assessment operations that scale across the largest internal, external, cloud, and hybrid cloud environments. NodeZero has been adopted by…

Uber

Program Leader, Global Identity

Phoenix, AZ, United States

$130,000 to $144,000 USD / year

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Job details

Pay: $130,000 to $144,000 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

About the Role The Operations Leader, Global Identity is a strategic and operational leader responsible for the development, continuous improvement, and delivery of top-quality identity operations via the following programs:

Identity Verification & Document Operations: the team that verifies earners and riders through SSN verification, document and photo checks, vendor (IDVP) flag reviews, and driver-inclusion programs, so that only verified, eligible people operate on the platform
Identity Fraud & ID-Theft Operations: the specialist pillar that investigates account sharing, ID theft, and 1099/ID-theft deactivations through ongoing Sherlock queues and targeted fraud reviews, with a focus on higher-risk cases and regulatory exposure
Review Center & Deactivation Appeals: the team that adjudicates identity and quality appeals and deactivation reviews, applying human judgment to verify AI-assisted and automated recommendations and to keep outcomes fair, accurate, and compliant
Identity Analytics, Automation & Incubations: the analytics and process-incubation arm that builds queue, SLA, and fraud-rate reporting, evaluates GenAI tools, and pilots new identity-risk workflows until they are ready to scale or transition to lower-cost teams

This leader will partner closely with Global Identity Product, Policy, Safety, Legal, and Compliance teams to understand evolving fraud patterns and regulatory requirements and help create operating plans to meet them. They will motivate a team of global people managers and individual contributors across multiple sites to consistently deliver against KPIs and business goals. They celebrate wins and quickly act on opportunities. The Operations Leader, Global Identity is risk-aware, data-driven, and comfortable leveraging analytics, automation, and AI to develop creative solutions that strengthen trust on the platform.

What You’ll Do

Lead and motivate teams (including Team Leads, Risk & Compliance Specialists, Program Specialists, and Data Analytics Specialists) to deliver on KPIs within a time-sensitive, high-volume, and dynamic environment
Uphold top-quality identity operations through the measurement of queue SLA, backlog, decision accuracy, fraud and reversal rates, and adherence to a rigorous quality assurance framework
Identify opportunities within queue, quality, and appeals data and create strategies to improve outcomes and reduce cost over time
Develop direct reports (Team Leads, Service Team Leads, Program Managers) into high-performing people and process managers through coaching, calibration, and clear career pathways
Leverage data and work with cross-functional business partners to determine areas of opportunity and design continuous improvement and automation strategies
Integrate the efforts of teams across multiple sites and shifts to attain service level, quality, and regulatory requirements
Ensure clarity around priorities, goals, and metrics
Assist cross-functional stakeholders by acting as the face of Identity Operations in planning, regulatory, and partner conversations
Lead monthly business reviews with appropriate stakeholders to review successes and align on opportunities and action plans; deliver reliable and actionable insights
Evaluate GenAI and automation tools in operational workflows, and own the feedback loop with product and engineering partners
Create an inspiring and inclusive culture that enables people to do their best work
Secure the resources needed to help your team meet business objectives

Basic Qualifications

Minimum 5 years of professional experience in operations, risk, compliance, fraud, trust & safety, or a similarly high-volume, process-driven environment
Minimum 2 years of experience leading teams or managing people managers in an operational setting.
Bachelors degree or equivalent work experience

Preferred Qualifications

8+ years of professional experience in operations, risk, compliance, fraud, trust & safety, or a similarly high-volume, process-driven environment
4+ years of experience managing managers and leading large teams
Experience in identity verification, fraud operations, or regulatory compliance, driving an evolving operating strategy
Advanced analytical skills with a high degree of comfort using spreadsheets and dashboards
Hands-on experience with Python, Apps Script, or other automation.
A demonstrated ability to set team goals, develop people to their highest levels of performance, and manage through challenging situations
Excellent attention to detail and project management skills
Outstanding written and verbal communication skills, including the ability to present effectively in front of peers and senior leadership
Comfort with ambiguity and change
Knowledge of Lean, Six Sigma, and Kaizen methodologies
Familiarity with project management and workforce management methodologies
Experience managing teams across multiple sites or time zones, including offshore or BPO partners
Familiarity with AI-assisted workflows and evaluation of automated decisioning
Entrepreneurial spirit: you have the drive to continue building and improving all processes
Track record of process incubation, from pilot to scale

For Phoenix, AZ-based roles: The base salary range for this role is USD $130,000 per year - USD $144,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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More about this job

Skills

Process improvement
Reporting
Regulatory compliance
Data analysis
Quality assurance
Coaching
Analytical skills
Python
Attention to detail
Project management
Communication skills
Lean manufacturing
Collaboration

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