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Added just now
Manufacturing Software Test Engineer
General Motors LLC
Kansas City, KS
As a Manufacturing Software Test Engineer (MSTE), you will lead the strategy, implementation, and continuous improvement of Production Test Systems across vehicle assembly operations.…
Added just now
Stamping Quality Engineer
General Motors LLC
Spring Hill, TN
5+ years of experience in quality operations or engineering within a manufacturing environment, preferably automotive.
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…candidate will work within the Battery Assembly Manufacturing Engineering (ME) organization in any or all of the Battery Assembly areas (Pack Main Line or Super Phase Module…
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Project Manager-Retail Bank Renovations
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Team Lead Preventative Maintenance
Bunge
United States
The Preventative Maintenance Lead plays a critical role in ensuring the ongoing functionality, safety, and longevity of equipment and facilities within an organization. This position…
Added 1 min ago
Technical Services Manager
Tyson Shared Services, Inc.
Council Bluffs, IA
…initiatives while partnering cross-functionally with R&D Scientists, Operations, Engineering, Quality, and external suppliers. The role ensures safe, reliable, and cost-effective…
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Assistant Director-Asset Management & Capital Lifecycle
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…processes required to integrate capital planning, commissioning, operations, maintenance, and lifecycle replacement into a single enterprise asset management…
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UG
Lead Architect, MDM (Master Data Management)- OI Government State Solutions - Remote
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IL
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Added 2 mins ago
J
Senior Manager, Finance & Accounting - CPA Required
Jobot
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- $100,000 to $140,000 USD / year
A growing engineering and manufacturing company with strong national reach
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Sr. IT Project Manager
Jobot
Irving, TX
- $130,000 to $160,000 USD / year
Lead the Salesforce, Business Central and AI automation projects powering a fast growing national electrical services leader.
Added 2 mins ago
Data Center -Project Manager IV
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…risks. Acting as the primary liaison between customers, internal engineering, and field crews, you will oversee the installation of critical facility technologies - including structured…
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Senior Financial Analyst, Warehouse Transfer Finance - ATS
Amazon.com Services LLC
Nashville, TN · Bellevue, WA · Arlington, VA · New York, NY · Irving, TX
…space in the last 100 years. We are growing and getting to lead people every single…
Added 2 mins ago
Sr Software Development Engineer, ADC2S
Amazon Development Center U.S., Inc.
Denver, CO
Amazon Web Services (AWS) is looking for a Software Development Engineer III to lead the architecture and technical direction for Amazon Elastic Compute Cloud (EC2) control-plane services…
Added 2 mins ago
Senior Mechatronics & Robotics Technician
Amazon.com Services LLC
Aurora, CO
Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries…
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Sr. Machine Learning Engineer, FAI
Amazon.com Services LLC
Sunnyvale, CA
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Added 2 mins ago
Senior Software Development Engineer, Annapurna ML Systems, Trainium
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Austin, TX · San Diego, CA · Cupertino, CA
- Experience as a mentor, tech lead or leading an engineering team
Added 3 mins ago
SH
Chief Engineer
SHAMIN HOTELS MASTER
Sandston, VA
- $21 to $25 USD / hour
Join our team and lead our maintenance and engineering operations to ensure the safety, comfort, and satisfaction of our guests and employees!
Added 3 mins ago
JL
Sr. Director Operational Excellence
Jack Link's Protein Snacks
Remote, United States
- $195,000 to $225,000 USD / year
Bachelor’s degree in operations, manufacturing, supply chain, business, engineering, food science, or related field, or equivalent experience in continuous improvement.
Added 3 mins ago
Facilities Manager / Environmental Services Director I
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Plymouth, MN
Qualified candidates will have leadership experience in areas of engineering, grounds, maintenance, floor-care, housekeeping and laundry in order to effectively direct and lead the…
Added 4 mins ago
Principal Scientist/Engineer, Biomaterials & Toxicological Sciences
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…and biological evaluation strategy. Working across Research, Engineering, Clinical, Regulatory, Quality, and Operations, this individual ensures materials and processes support safe,…
Added 4 mins ago
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Warehouse Team Lead
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- $50,000 to $55,000 USD / year
The Warehouse Team Lead is responsible for leading daily warehouse operations while actively working alongside the team. This role ensures safety, productivity, accuracy, and adherence to…
Added 5 mins ago
Category Lead, Capital Equipment (CAPEX)
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This role serves as the primary commercial interface between Procurement, Engineering, Global Operations, Manufacturing, Product Development, and Finance to ensure Ciena acquires and…
Added 5 mins ago
Vendor Manager, Repair Operations
Ciena Corporation
United States
Ciena is seeking a Vendor Manager, Repair Operations to lead the performance and strategic management of key third-party repair and service partners supporting service operations. The role…
Added 5 mins ago
Head of Operations
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Charleston
The Head of Operations is accountable for the overall operational performance, workforce capability, process safety, environmental compliance and production planning across the site's…
Added 5 mins ago
Vehicle Systems Launch Manager
Stellantis
Auburn Hills, MI
…continuously improving build quality. This includes ensuring engineering readiness, part availability, manufacturing process readiness, dimensional convergence, welding and adhesive…

Uber

Program Leader, Global Identity

Phoenix, AZ, United States

$130,000 to $144,000 USD / year

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Job details

Pay: $130,000 to $144,000 USD / year
Posting language: English
Posted: Nov 5, 2026

Original job description

About the Role The Operations Leader, Global Identity is a strategic and operational leader responsible for the development, continuous improvement, and delivery of top-quality identity operations via the following programs:

Identity Verification & Document Operations: the team that verifies earners and riders through SSN verification, document and photo checks, vendor (IDVP) flag reviews, and driver-inclusion programs, so that only verified, eligible people operate on the platform
Identity Fraud & ID-Theft Operations: the specialist pillar that investigates account sharing, ID theft, and 1099/ID-theft deactivations through ongoing Sherlock queues and targeted fraud reviews, with a focus on higher-risk cases and regulatory exposure
Review Center & Deactivation Appeals: the team that adjudicates identity and quality appeals and deactivation reviews, applying human judgment to verify AI-assisted and automated recommendations and to keep outcomes fair, accurate, and compliant
Identity Analytics, Automation & Incubations: the analytics and process-incubation arm that builds queue, SLA, and fraud-rate reporting, evaluates GenAI tools, and pilots new identity-risk workflows until they are ready to scale or transition to lower-cost teams

This leader will partner closely with Global Identity Product, Policy, Safety, Legal, and Compliance teams to understand evolving fraud patterns and regulatory requirements and help create operating plans to meet them. They will motivate a team of global people managers and individual contributors across multiple sites to consistently deliver against KPIs and business goals. They celebrate wins and quickly act on opportunities. The Operations Leader, Global Identity is risk-aware, data-driven, and comfortable leveraging analytics, automation, and AI to develop creative solutions that strengthen trust on the platform.

What You’ll Do

Lead and motivate teams (including Team Leads, Risk & Compliance Specialists, Program Specialists, and Data Analytics Specialists) to deliver on KPIs within a time-sensitive, high-volume, and dynamic environment
Uphold top-quality identity operations through the measurement of queue SLA, backlog, decision accuracy, fraud and reversal rates, and adherence to a rigorous quality assurance framework
Identify opportunities within queue, quality, and appeals data and create strategies to improve outcomes and reduce cost over time
Develop direct reports (Team Leads, Service Team Leads, Program Managers) into high-performing people and process managers through coaching, calibration, and clear career pathways
Leverage data and work with cross-functional business partners to determine areas of opportunity and design continuous improvement and automation strategies
Integrate the efforts of teams across multiple sites and shifts to attain service level, quality, and regulatory requirements
Ensure clarity around priorities, goals, and metrics
Assist cross-functional stakeholders by acting as the face of Identity Operations in planning, regulatory, and partner conversations
Lead monthly business reviews with appropriate stakeholders to review successes and align on opportunities and action plans; deliver reliable and actionable insights
Evaluate GenAI and automation tools in operational workflows, and own the feedback loop with product and engineering partners
Create an inspiring and inclusive culture that enables people to do their best work
Secure the resources needed to help your team meet business objectives

Basic Qualifications

Minimum 5 years of professional experience in operations, risk, compliance, fraud, trust & safety, or a similarly high-volume, process-driven environment
Minimum 2 years of experience leading teams or managing people managers in an operational setting.
Bachelors degree or equivalent work experience

Preferred Qualifications

8+ years of professional experience in operations, risk, compliance, fraud, trust & safety, or a similarly high-volume, process-driven environment
4+ years of experience managing managers and leading large teams
Experience in identity verification, fraud operations, or regulatory compliance, driving an evolving operating strategy
Advanced analytical skills with a high degree of comfort using spreadsheets and dashboards
Hands-on experience with Python, Apps Script, or other automation.
A demonstrated ability to set team goals, develop people to their highest levels of performance, and manage through challenging situations
Excellent attention to detail and project management skills
Outstanding written and verbal communication skills, including the ability to present effectively in front of peers and senior leadership
Comfort with ambiguity and change
Knowledge of Lean, Six Sigma, and Kaizen methodologies
Familiarity with project management and workforce management methodologies
Experience managing teams across multiple sites or time zones, including offshore or BPO partners
Familiarity with AI-assisted workflows and evaluation of automated decisioning
Entrepreneurial spirit: you have the drive to continue building and improving all processes
Track record of process incubation, from pilot to scale

For Phoenix, AZ-based roles: The base salary range for this role is USD $130,000 per year - USD $144,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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More about this job

Skills

Process improvement
Reporting
Regulatory compliance
Data analysis
Quality assurance
Coaching
Analytical skills
Python
Attention to detail
Project management
Communication skills
Lean manufacturing
Collaboration

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