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Sr Product Marketing Manager, Monarch Urology
Auris Health Inc. Legal Entity
Remote, United States
The Senior Manager, Product Marketing will report to the Director of Product Marketing and will help define the global marketing strategy of the MONARCH Platform for Urology, a…
Added just now
Technical Support Manager - Robotics
Auris Health Inc. Legal Entity
Remote, United States
The Technical Support Manager is responsible for leading a team of Robotic Technical Support Engineers who provide remote technical support for robotic medical capital equipment and digital…
Added 1 min ago
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IC5 - Director, Federal Deployment Strategist - Oracle Health
Oracle
United States
- $114,600 to $234,600 USD / year
We’re Hiring: Dynamic Manager to Lead High-Impact Deployment Initatives
Added 3 mins ago
Event & Field Marketing Manager – East / Central
Cresta
Remote, United States
Make Smart Investment Decisions: Evaluate program performance, forecast spend, identify trade-offs, and shift investment toward the programs driving the strongest business impact.
Added 3 mins ago
Front Line Lead - Supervisor - Nutrition Manufacturing - Night Shift - Casa Grande, AZ
Abbott Laboratories
AZ
…expectations of a Front-Line shift team. Works with their direct manager to identify change opportunities and effectively manage these to positive outcomes for individuals, team, line and…
Added 5 mins ago
Senior Materials Manager
STL Stellar Energy
United States
…Trane® and Thermo King, sustainability is not just how we do business - it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to…
Added 5 mins ago
Sales Manager
Schulte Companies
Annapolis, MD
Participate in Quarterly/Annual Business and Marketing Plans, assist with budget process
Added 6 mins ago
Maintenance Shop Technician B
IED WASTE SERVICES OF NORTH AMERICA, LLC
Missoula, MT
POSITION SUMMARY: With direct supervision from a Lead Technician, Maintenance Supervisor or Maintenance Manager, a Maintenance Technician B performs repair and maintenance work on diesel…
Added 6 mins ago
Diesel Mechanic $10K SIGN ON BONUS
Republic Services
Round Rock, TX
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Retail Banking Operations Manager
Glacier Bancorp, Inc.
Stevensville, MT
…operations area(s) and/or region. Provide team development and process/performance improvement to departmental and other bank employees. Monitors and reviews activities, records, and…
Added 8 mins ago
Assistant Maintenance/Make Ready - Multifamily
Sunridge Management
Temple, TX
…pride ourselves on delivering exceptional service, operational excellence, and a people-first culture. Our Dallas-based corporate team supports communities coast to coast with a hands-on,…
Added 9 mins ago
Senior Structural Engineer - Technical Manager
Michael Baker International
San Diego, CA
We are looking for a Technical Manager II - Structural Engineering to join our team in San Diego, CA. The Structural Technical Manager will manage a team of structural engineers, EITs and…
Added 9 mins ago
Front Line Lead - Supervisor - Nutrition Manufacturing - Night Shift - Casa Grande, AZ
Abbott Laboratories
AZ
…expectations of a Front-Line shift team. Works with their direct manager to identify change opportunities and effectively manage these to positive outcomes for individuals, team, line and…
Added 11 mins ago
Practice Acquisition Manager
Edward Jones
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The Practice Acquisition Manager partners closely with practice owners, Market Managers, Legal, Finance, Practice Integration, and other key stakeholders to develop transaction structures…
Added 12 mins ago
Convention Sales Manager
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Durham, NC
…they’re not), this role is for you. The Convention Services Manager (CSM) is the main point of contact for group and event clients after the contract is signed, guiding planning through…
Added 12 mins ago
Sr. Account Manager (US - Havas/Dentsu)
Netflix
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Operational excellence through process rigor, proactive problem-solving, and strong cross-functional coordination to make Netflix Ads easy to buy and deliver.
Added 12 mins ago
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Director, Sales & Customer Success
Evidence Based Associates
Phoenix, AZ
- $160,000 to $170,000 USD / year
…discipline, is energized by turning a high-level structure into clear process and team habits, and is genuinely excited to use AI and modern sales tools to remove friction from the sales…
Added 12 mins ago
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Director, Sales & Customer Success
Evidence Based Associates
Los Angeles, CA
- $160,000 to $170,000 USD / year
…discipline, is energized by turning a high-level structure into clear process and team habits, and is genuinely excited to use AI and modern sales tools to remove friction from the sales…
Added 12 mins ago
EC
Project Engineer
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Sr. Clinician - IV Therapy - Harrisburg
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Added 14 mins ago
Senior Manager, Center of Excellence
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The Senior Manager, Center of Excellence, runs the day-to-day work of a new team responsible for the accuracy of contract, subscription, and renewal data in Salesforce across Instructure…
Added 14 mins ago
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Resident Care Coordinator // Assisted Living
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- $23 to $24 USD / hour
…communities across the United States. With a focus on operational excellence, lifestyle personalization, and culture-driven leadership, we proudly serve residents and families with more…
Added 15 mins ago
Project Manager - Rail
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Added 15 mins ago
Senior Community Manager - Modera 44
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The Sr. Community Manager drives financial performance, operational and leasing excellence, and delivers outstanding customer service at one or more communities. Provides leadership and…
Added 16 mins ago
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Janitorial Project Manager
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The Janitorial Project Manager is responsible for overseeing operations at a designated site or group of sites within a specific market. This role focuses on delivering operational…

Uber

Global Program Manager, Executive Premier Support Office

San Francisco, CA, United States

$106,000 to $118,000 USD / year

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Job details

Pay: $106,000 to $118,000 USD / year
Experience: 3+ years experience of operations, investment banking / consulting / business intelligence / strategy or related experience.
Posting language: English
Posted: Oct 30, 2026

Original job description

About the Role and Team The Executive Premier Support Office (EPSO) is a newly established team within Uber’s Global Escalations organization, focused on delivering high-priority support to Uber’s most critical stakeholders. This includes high-impact teams (safety, fraud, comms, social media), high-vis partners such as the Executive Leadership Team (ELT), and other critical teams & leaders.

We’re looking for a Global Program Manager to join this specialized team and assist in the management of time-sensitive and high-priority escalations. In this role, you will contribute to the full case lifecycle - from internal intake to external customer outreach to issue resolution and executive follow-up. You’ll work closely with cross-functional partners to drive fast, accurate solutions and help maintain a high bar for customer experience.

As part of a global team, you will collaborate with stakeholders across multiple regions, particularly in US&C, EMEA, and APAC. This role requires strong attention to detail, excellent communication skills, and the ability to drive solutions for complex, high-stakes issues with discretion and clarity. You’ll represent the voice of the customer and ensure every escalation receives the urgency and professionalism it demands. What You’ll Do

Participate in a global on-call rotation to provide support outside standard business hours - including nights, weekends, and holidays.
Assist in the management of high-priority escalations from intake through resolution, providing support for Uber’s most critical customers and internal stakeholders.
Contribute to the case management process for EPSO, ensuring timely, high-quality outcomes and proactive communication across internal audiences.
Skillfully communicate with diverse external audiences across platforms including phone, email, and chat.
Support program and regional teams in aligning internal communications and root cause narratives with broader strategic objectives.
Assist in the review and editing of resolution summaries to ensure they meet standards for clarity, accuracy, and tone - especially for ELT visibility.
Contribute to operational continuity by supporting the review of actions taken by the EPSO team across all global shifts (24/7).
Serve as a point of contact for internal inquiries during active escalations, helping to coordinate across functions and ensuring the swift engagement of the right teams.
Collaborate cross-functionally with Customer Advocacy & Solutions, Engineering, Product, Legal, and Communications to help drive fast and effective resolution of complex, sensitive issues.
Assist in the drafting and editing of post-resolution documentation, including executive-ready summaries and actionable next steps.
Support team communications and recognition initiatives that help build the brand and internal identity of the EPSO team.
Observe and report recurring themes and operational gaps, sharing insights to inform process improvements that increase efficiency and consistency across the team.
Manage a team of support agents, taking ownership of their professional growth and operational success by establishing clear expectations and providing personalized coaching.

Basic Qualifications

3+ years experience of operations, investment banking / consulting / business intelligence / strategy or related experience.
2+ years in coaching, developing, and leading a team
Excel proficiency (modeling, data visualization) and/or working knowledge in applying SQL, Python, R, Stata or similar statistical language.

Preferred Qualifications

Bachelor’s degree in Business, Communications, Operations, or a related discipline.
Experience collaborating with cross-functional teams across multiple time zones.
Familiarity with customer relationship management (CRM) software or other customer support tools.
Previous experience with on-call rotations or incident response in operational settings.
Experience with sensitive and critical customer care escalations.
High-growth operations or startup experience is strongly preferred.
Strong business acumen, with experience evaluating a line of business holistically and understanding how to drive growth, both short and long-term
Excellent presentation and communication skills, with experience managing cross functional partnerships and relationships.
Data-Driven Mentality: Make strategic decisions based on data analysis and interpretation. Experience getting in the weeds of data, balanced with the ability to see the big picture.
Communication: Demonstrated experience interpreting and presenting data to various audiences in an engaging and comprehensive, yet succinct manner
Teamwork: Demonstrate optimism, respect others, and work well in a team. Ability to work with people from a diverse set of backgrounds and responsibilities. Maintains healthy working relationships, even in disagreement.
Executional Excellence: Ability to optimally manage and prioritize complex operations that require the support of peers and other teams, and deliver results in a fast-paced and ambiguous environment, while maintaining high-quality work standards.
Planning & Organization: Ability to plan complex or multi-faceted projects with cross-functional teams, defining timelines, deliverables, interdependencies, and resource allocation.

For San Francisco, CA-based roles: The base salary range for this role is USD $106,000 per year - USD $118,000 per year. You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. All full-time employees are eligible to participate in a 401(k) plan. You will also be eligible for various benefits.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you.

You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.

Offices remain key to collaboration and Uber's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements.

Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.

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