Case Manager III

Lead with heart, serve with purpose. Join U.S.VETS to empower homeless and at-risk veterans & families rebuild their lives.

Are you a compassionate, solutions-oriented professional with a master’s in social work, psychology, or a related field? Do you thrive in a collaborative, fast-paced environment where your clinical insight and case management expertise can make a meaningful impact?

U.S. VETS the nation’s largest nonprofit dedicated to preventing and ending veteran homelessness - is hiring a Case Manager III to provide comprehensive support to veterans overcoming housing instability, trauma, mental health challenges, and other barriers to long-term stability. This advanced-level position helps drive life-changing outcomes for the veterans we serve and provides leadership to newer case management staff.

What You’ll Do

As a Case Manager III, you will provide trauma-informed, strengths-based case management, while helping to lead the day-to-day coordination of client services. Responsibilities include:

• Conduct thorough client assessments and develop individualized service plans (IAPs) addressing housing, employment, education, recovery, legal, financial, medical, and mental health needs.

• Coordinate and monitor services with the VA, landlords, employers, treatment providers, and community resources to help clients meet their goals.

• Provide regular one-on-one meetings with clients and conduct home visits (project-based and scattered-site housing).

• Facilitate life skills groups and/or therapeutic groups tailored to specialized veteran populations (e.g., female veterans, justice-involved veterans, families with children).

• Lead and support case conferencing and program meetings; guide and mentor Case Manager I & II team members.

• Assist with crisis intervention, urgent client matters, and after-hours support as needed.

• Document all services and critical incident reports in a timely and professional fashion using MCR, and other electronic client record systems.

• Conduct drug and alcohol screenings and ensure compliance with program rules and service plans.

• Support reporting, audits, and file reviews in collaboration with the Program Coordinator and Director of Behavioral Health.

• Supervise interns and participate in staff onboarding and training as assigned.

Programs You May Support

This role may be assigned to one of the following programs:

• Transitional Housing: Help veterans prepare for and transition into permanent housing.

You Are

• Mission-Driven – You are passionate about serving veterans and making a difference.

• Experienced – You have a solid foundation in case management, ideally with at-risk populations such as those experiencing homelessness, mental health disorders, or substance use.

• Organized & Adaptable – You can juggle multiple priorities, stay on top of documentation, and thrive in a team-based culture.

• Leadership-Oriented – You’re ready to support peers, mentor junior staff, and help elevate program quality.

Qualifications

Requirements

• Master’s Degree in Social Work, Psychology, Counseling, or other related social service field required
• Two years of experience in social services or related field preferred
• Experience working with homeless and/or veterans preferred
• Certification in Substance Abuse Counseling preferred
• Experience facilitating support groups preferred
• Strong oral and written communication skills
• Professional manner and appearance
• Ability to work independently and within a team
• Ability to take direction
• Ability to work effectively with diverse group of clients, staff, and community members
• Intermediate computer literacy required; must be able to navigate electronic medical records systems and Microsoft Office applications
• Valid driver’s license required. If driving company vehicles, must meet company insurance requirements and complete a provided driver training course