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Added 1 day ago
Customer Service Assistant
U.S. Legal Support
Houston, TX
Added 1 day ago
Records Retrieval Specialist
U.S. Legal Support
Philadelphia, PA
Added 2 days ago
Senior .NET Integration Developer
U.S. Legal Support
Houston, TX
Candidates must reside in the Houston area and be available to attend in-office meetings as needed
Added 3 days ago
Digital Reporter- Legal Proceedings
U.S. Legal Support
Fort Lauderdale, FL
Location: Fort Lauderdale, FL (Candidates must reside in the Fort Lauderdale area)
Added 3 days ago
Closing Coordinator
U.S. Legal Support
Woodland Hills, CA
Added 7 days ago
Local Service Coordinator
U.S. Legal Support
Los Angeles, CA
Added 7 days ago
Customer Service Rep
U.S. Legal Support
Houston, TX
Added 7 days ago
Customer Service Assistant
U.S. Legal Support
Houston, TX
Added 7 days ago
Customer Service Rep
U.S. Legal Support
Houston, TX
To qualify for this position, you must have a high school diploma (Bachelor’s degree preferred) and at least 2 years of customer service experience
Added 7 days ago
Customer Service Assistant
U.S. Legal Support
Houston, TX
Added 9 days ago
Coordinator Legal Services Court Reporting
U.S. Legal Support
Woodland Hills, CA
Added 13 days ago
Customer Service Assistant
U.S. Legal Support
Houston, TX
Added 16 days ago
Digital Reporter - Legal Proceedings
U.S. Legal Support
Fort Myers, FL
Added 21 days ago
Local Service Coordinator
U.S. Legal Support
Houston, TX
Added 22 days ago
Digital Reporter I
U.S. Legal Support
Dallas, TX
Added 27 days ago
Junior Account Representative
U.S. Legal Support
Denver, CO
Added 27 days ago
Director of Business Development
U.S. Legal Support
Rockville, MD · Baltimore, MD
Added 28 days ago
Director of Business Development
U.S. Legal Support
Nashville, TN
Added 28 days ago
Junior Account Representative
U.S. Legal Support
Austin, TX
Added 29 days ago
Director of Business Development
U.S. Legal Support
Philadelphia, PA
Added 29 days ago
🔍 Digital Reporter – Legal Proceedings 🎤
U.S. Legal Support
Rochester, NY
Added 1 month ago
Junior Account Representative - Sales
U.S. Legal Support
Los Angeles, CA
Added 1 month ago
Digital Reporter - Legal Proceedings
U.S. Legal Support
Brooklyn, NY · New York, NY
Location Requirement: Must reside in Brooklyn, Manhattan, or Queens, New York · Tech‑Savvy: Comfortable working with computers, software, and audio equipment - MUST HAVE
Added 1 month ago
🔍 Digital Reporter – Legal Proceedings 🎤
U.S. Legal Support
Tifton, GA
Must reside in or near one of the following areas: Tifton, Albany, Valdosta, Thomasville, Douglas, Vidalia, or Brunswick · Candidates must possess all of the following:
Added 1 month ago
🔍 Digital Reporter – Legal Proceedings 🎤
U.S. Legal Support
Albany, NY
Tech‑Savvy: Comfortable working with computers, software, and audio equipment - MUST HAVE

Closed listing

U.S. Legal Support

Senior Records Representative

Houston, TX, United States

This opening has closed.

The original listing is kept below for reference.

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Job details

Posting language: English
Posted: Oct 15, 2026

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Original job description

Archived listing. The details below describe a past opening.

Are you an experienced customer service professional with strong communication skills and a keen eye for detail? U.S. Legal Support is looking for a Senior Records Representative to join our team! In this role, you will be responsible for handling escalations, training new employees, and managing record retrieval processes while ensuring excellent customer service. 📍 Location: Onsite - Houston, TX (Greenspoint) 🕒 Schedule: Monday - Friday, Standard Business Hours

Key Responsibilities:

Customer & Custodian Relations:

Respond to inbound and outbound calls and emails while managing escalations and the “do not call” list.
Communicate with custodians to confirm receipt of record requests and ensure timely delivery.
Establish and maintain effective and cooperative working relationships with customers, clients, and custodians.
Advise custodians on necessary actions and strategies for record collections.
Act as a liaison between custodians and Customer Service Representatives to facilitate efficient record retrieval.

Operational Excellence:

Track and update records using CRM software, ensuring accuracy and compliance.
Monitor outstanding requests and overdue records, taking appropriate action for resolution.
Maintain detailed documentation of custodian interactions, inquiries, and resolutions.
Organize follow-ups, escalation calls, and coordinate with supervisors as needed.
Ensure that all processes align with company policies and quality standards.

Education & Experience:

2-4 years of experience in a fast-paced customer service contact environment (B2B preferred).
Proven success in collections and/or customer service with a stable work history.
Customer Relationship Management (CRM) software experience required.
High School Diploma or equivalent required; relevant college coursework or certification preferred.

Perks & Benefits: At U.S. Legal Support, we offer a comprehensive benefits package, including:

Medical, Dental, and Vision insurance.
401(k) with company match.
Paid Time Off (PTO) and 9 paid holidays.
Paid Parental Leave.
Short- and Long-Term Disability.
Employee Assistance Program.
Flexible Spending Accounts and Commuter Benefits.

If you are a motivated and results-driven professional looking to make a significant impact, apply today!