Resource Support Analyst

Court Reporter Coordinator Location: Woodland Hills, CA Schedule: Monday-Friday | Standard Business Hours Join US Legal Support US Legal Support is one of the nation's leading providers of litigation support services, helping law firms, corporations, insurance carriers, and government agencies navigate complex legal matters. Through innovative technology, exceptional service, and industry expertise, we deliver solutions that help our clients move cases forward efficiently and confidently. We're looking for a relationship-focused, organized professional who enjoys problem-solving, coordinating moving pieces, and supporting a network of professionals. If you thrive in a fast-paced environment and enjoy building partnerships while helping operations run smoothly, we'd love to hear from you. About the Role As a Court Reporter Coordinator, you will play a key role in supporting our nationwide network of court reporters and videographers while helping ensure the successful delivery of services to clients. This position is responsible for managing communications, tracking workflow progress, resolving operational challenges, and supporting leadership with reporting and analysis. The ideal candidate is highly organized, detail-oriented, and skilled at building strong professional relationships while managing multiple priorities.

Key Responsibilities

Reporter & Videographer Relations

• Establish and maintain strong working relationships with court reporters and videographers.
• Serve as a primary point of contact for reporter-related questions and operational support.
• Foster positive partnerships while maintaining U.S. Legal Support standards and expectations.
• Promote a professional and service-focused experience for both internal and external partners.

Communication & Workflow Coordination

• Coordinate daily communication through email, phone, and text messaging.
• Monitor and track the status of transcripts, exhibits, and other work products.
• Follow up on outstanding items to ensure deadlines and client expectations are met.
• Provide timely updates to internal stakeholders regarding workflow status and priorities.
• Support seamless coordination between court reporters, operational teams, and leadership.

Operational Support & Problem Resolution

• Research and resolve operational issues and general inquiries.
• Investigate challenges impacting reporters, videographers, or clients and identify effective solutions.
• Ensure compliance with company procedures and operational standards.
• Escalate complex issues when appropriate and assist in developing resolution strategies.
• Participate in special projects and operational initiatives as assigned.

Reporting & Analysis

• Analyze regional performance data using Excel, SharePoint, and internal reporting tools.
• Prepare reports and summaries to support leadership decision-making.
• Track key performance metrics and identify trends affecting operational performance.
• Support leadership in evaluating regional outcomes and identifying opportunities for improvement.
• Assist with process improvement initiatives designed to increase efficiency and service quality.

What You'll Bring

• Excellent verbal and written communication skills.
• Strong relationship-building and customer service abilities.
• Exceptional organizational and time-management skills.
• Ability to multitask and prioritize work in a deadline-driven environment.
• Strong analytical and problem-solving skills.
• Attention to detail and commitment to accuracy.
• Ability to work independently while collaborating effectively across teams.
• Professionalism and sound judgment when handling sensitive information.
• Proficiency with technology and business systems.

Qualifications

Required

• High School Diploma or equivalent.
• Strong proficiency in Microsoft Office Suite, including Excel, Outlook, Word, and SharePoint.
• Excellent communication and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong analytical and problem-solving abilities.

Preferred

• Experience in customer service, coordination, scheduling, administrative support, or operations.
• Experience supporting court reporters, legal services, litigation support, or professional services environments.
• Experience with reporting, performance metrics, and data analysis.
• Associate's or Bachelor's degree in Business, Communications, Operations, or a related field.

Why Join US Legal Support?

• Competitive compensation package
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Company Holidays
• Paid Parental Leave
• Company-Paid Life Insurance
• Short-Term and Long-Term Disability Coverage
• Employee Assistance Program (EAP)
• Professional Development Opportunities
• Collaborative and Supportive Team Environment
• Opportunity to work with a growing, industry-leading organization

Our Culture At US Legal Support, our people are our greatest asset. We foster a culture built on collaboration, accountability, innovation, and continuous improvement. We value employees who take ownership of their work, support their teammates, and consistently strive to deliver exceptional service. As a Court Reporter Coordinator, you'll play an important role in supporting the professionals who help power our court reporting operations while contributing to the success of our clients nationwide. Physical Demands The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.

• Prolonged periods of sitting and working on a computer.
• Frequent use of hands and fingers for typing and data entry.
• Ability to communicate effectively by phone, email, text, and video conferencing.
• Ability to review detailed reports, records, and operational information with accuracy.

Work Environment This position operates in a professional office environment and routinely uses computers, telephones, and other office technologies to coordinate operations, communications, and reporting activities. Equal Employment Opportunity US Legal Support is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Work Authorization Candidates must be legally authorized to work in the United States. US Legal Support participates in E-Verify where required by law.