Archived listing. The details below describe a past opening.
Process Server / Driver Location: San Francisco Bay Area, CA (Field-Based Hybrid Position) Schedule: Monday-Friday, 8:00 AM - 4:30 PM Join U.S. Legal Support U.S. Legal Support is one of the nation's leading providers of litigation support services, helping law firms, corporations, insurance carriers, and government agencies navigate complex legal matters. Through innovative technology, exceptional service, and industry expertise, we deliver solutions that help our clients move cases forward efficiently and confidently. We're looking for a reliable, independent professional who enjoys working in the field, managing their own schedule, and providing exceptional service. Whether your background includes legal services, delivery driving, rideshare, courier services, records retrieval, or customer service, this could be an excellent opportunity to build a rewarding career with a growing organization. About the Role As a Process Server / Driver, you will play a vital role in supporting legal proceedings by serving subpoenas and legal documents, retrieving records, and coordinating with healthcare facilities, law firms, and other custodians throughout the San Francisco Bay Area. This is an ideal position for someone who enjoys working independently, staying organized, and interacting with people throughout the day. You'll spend much of your time in the field while also utilizing technology and internal systems to document activity and ensure clients receive timely updates on their requests.
Key Responsibilities
Legal Process Service & Records Retrieval
- Personally serve subpoenas and legal documents in accordance with applicable laws and procedures.
- Retrieve medical, business, and legal records from facilities and custodians.
- Copy, scan, and obtain records as requested by clients.
- Pick up completed records and verify appointment and retrieval details.
- Ensure all legal documents and records are handled accurately and confidentially.
- Document service attempts and retrieval activities in company systems.
Communication & Client Support
- Maintain professional and courteous communication with healthcare facilities, custodians, attorneys, clients, and internal teams.
- Provide timely status updates regarding service requests, subpoenas, and records retrieval efforts.
- Coordinate with Field Managers, Customer Service Representatives, and Production Teams to ensure seamless service delivery.
- Communicate issues, delays, or special circumstances that may impact timelines.
- Forward documentation, correspondence, and payment requests when necessary.
Administrative & Technology Support
- Scan, upload, organize, and manage documents electronically.
- Utilize company software to document activities, track requests, and maintain records.
- Troubleshoot minor technical issues encountered in the field.
- Ensure accurate and timely completion of all required paperwork and documentation.
- Follow established procedures and quality standards.
Operational Excellence
- Manage daily routes efficiently to maximize productivity and meet deadlines.
- Maintain a high level of professionalism while representing U.S. Legal Support in the field.
- Support special projects and additional assignments as needed.
- Adhere to company policies, safety standards, and client service expectations.
What You'll Bring
- Strong organizational and time-management skills.
- Ability to work independently with minimal supervision.
- Exceptional reliability and accountability.
- Strong communication and interpersonal skills.
- Customer-focused approach with a commitment to exceptional service.
- Ability to adapt to changing priorities throughout the day.
- Comfort working in a field-based environment and traveling throughout the assigned territory.
- Strong attention to detail and accuracy when handling legal documentation.
Qualifications
Required
- High School Diploma or equivalent.
- Valid driver's license and satisfactory driving record.
- Reliable personal vehicle with proof of insurance.
- Ability to travel throughout the assigned service area daily.
- Basic computer skills and proficiency with Microsoft Word.
- Ability to learn and navigate proprietary software systems.
Preferred
- Previous experience in legal services, process serving, records retrieval, courier services, rideshare driving, delivery services, or customer service.
- Experience working independently in a field-based position.
- Familiarity with legal, medical, or business records.
- Experience with document scanning, copying, or records management.
Why Join U.S. Legal Support?
- Competitive compensation
- Mileage reimbursement
- Medical, Dental, and Vision Insurance
- Flexible Spending Accounts (FSA)
- Commuter Benefits
- Company-Paid Life Insurance
- Short-Term and Long-Term Disability Coverage
- Paid Time Off and Company Holidays
- Paid Parental Leave
- Employee Assistance Program (EAP)
- Pet Insurance
- Career growth and development opportunities
Our Culture At U.S. Legal Support, our people are the foundation of our success. We foster a culture built on accountability, collaboration, innovation, and exceptional client service. We value employees who take ownership of their work, embrace challenges, and strive for continuous improvement. If you enjoy working independently while making a meaningful impact for clients, you'll find a rewarding career with our team. Physical Demands The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made for qualified individuals with disabilities.
- Frequent driving throughout the assigned territory.
- Regular walking and standing during service and retrieval activities.
- Frequent lifting, carrying, and transporting documents and records.
- Ability to operate a vehicle safely for extended periods.
- Frequent use of computers, tablets, and mobile devices.
Work Environment This position operates primarily in the field throughout the San Francisco Bay Area and requires frequent travel between client locations, healthcare facilities, businesses, and other custodians. The role also includes administrative work performed using company technology and systems. Equal Employment Opportunity U.S. Legal Support is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Work Authorization Candidates must be legally authorized to work in the United States. U.S. Legal Support participates in E-Verify where required by law.