Billing Specialist

Billing Specialist Location: Houston, TX Schedule: Monday-Friday | Standard Business Hours Join US Legal Support US Legal Support is one of the nation's leading providers of litigation support services, helping law firms, corporations, insurance carriers, and government agencies navigate complex legal matters. Through innovative technology, exceptional service, and industry expertise, we deliver solutions that help our clients move cases forward efficiently and confidently. We're looking for a detail-oriented billing professional who thrives in a fast-paced environment and enjoys solving problems, improving processes, and ensuring accuracy. If you take pride in delivering high-quality work and providing exceptional service to both internal and external stakeholders, we'd love to hear from you. About the Role As a Billing Specialist, you will play a critical role in ensuring accurate, timely, and secure billing operations while maintaining strict confidentiality of sensitive financial and client information. This position is responsible for managing high-volume invoicing, maintaining client billing requirements, reconciling billing discrepancies, and supporting month-end processes. The ideal candidate is highly organized, analytical, and able to manage multiple priorities while consistently meeting deadlines and quality standards.

Key Responsibilities

Account Setup & Maintenance

• Prepare and coordinate the setup of new client accounts and billing parameters within internal systems.
• Maintain accurate billing records and account configurations to ensure compliance with client-specific requirements.
• Review and update billing information as needed to support accurate invoice generation.
• Ensure account details, rate tables, and billing instructions are properly maintained.

Invoice Processing

• Generate automated and manual invoices in accordance with billing guidelines, contractual terms, and client requirements.
• Ensure timely and accurate posting of finalized invoices within billing and accounting systems.
• Manage a high-volume invoicing workload while consistently meeting deadlines.
• Review invoices for accuracy, completeness, and compliance prior to distribution.
• Apply client-specific billing guidelines and rate structures.

Client-Specific Billing & Reconciliation

• Prepare and distribute monthly billing packages for large clients through mail, email, and electronic billing portals.
• Reconcile invoices submitted through client portals and investigate rejections, discrepancies, or submission issues.
• Resubmit corrected invoices and ensure compliance with client billing requirements.
• Monitor billing submissions to ensure all deadlines and deliverables are met.
• Maintain detailed records of billing activities and account communications.

Collaboration & Issue Resolution

• Partner with attorneys, legal administrative staff, operations teams, and accounting personnel to resolve billing inquiries.
• Investigate and resolve billing issues including incorrect rates, inaccurate charges, missing information, and supporting documentation discrepancies.
• Track and manage billing disputes through resolution.
• Communicate professionally with internal and external stakeholders regarding account and billing concerns.
• Support client satisfaction through accurate and responsive service.

Reporting & Month-End Support

• Create ad hoc financial and operational reports using multiple systems and data sources.
• Assist with month-end close activities, reconciliations, and related accounting functions.
• Analyze billing trends and identify opportunities for process improvements.
• Support financial reporting processes and documentation requirements.

What You'll Bring

• Strong analytical, critical-thinking, and problem-solving abilities.
• Exceptional attention to detail and commitment to accuracy.
• Excellent organizational and time-management skills.
• Ability to prioritize multiple tasks in a fast-paced, deadline-driven environment.
• Strong written and verbal communication skills.
• High level of professionalism and discretion when handling confidential information.
• Ability to work independently while collaborating effectively with cross-functional teams.
• Proactive, resourceful, and solutions-oriented mindset.

Qualifications

Required

• 3-5 years of professional billing experience.
• Intermediate Microsoft Excel skills, including reporting and data analysis.
• Experience working in a high-volume billing or transactional environment.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities while maintaining exceptional accuracy.

Preferred

• Experience in legal services, litigation support, professional services, or similar industries.
• Experience working with ERP systems and project management tools.
• Experience managing client-specific billing guidelines and electronic billing portals.
• QuickBooks experience.
• Associate's or Bachelor's degree in Accounting, Finance, Business, or a related field.

Why Join US Legal Support?

• Competitive compensation package
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Company Holidays
• Paid Parental Leave
• Company-Paid Life Insurance
• Short-Term and Long-Term Disability Coverage
• Employee Assistance Program (EAP)
• Professional Development Opportunities
• Collaborative and Team-Oriented Work Environment
• Opportunity to work with a growing, industry-leading organization

Our Culture At US Legal Support, our people are our greatest asset. We foster a culture built on accountability, collaboration, innovation, and continuous improvement. We value employees who take ownership of their work, embrace challenges, and consistently strive to deliver exceptional service. As a Billing Specialist, you'll play a direct role in supporting operational success, client satisfaction, and the overall financial health of the organization. Physical Demands The physical demands described here are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform these functions.

• Prolonged periods of sitting and working on a computer.
• Frequent use of hands and fingers for typing and data entry.
• Ability to review financial information and documentation with a high degree of accuracy.
• Ability to communicate effectively by phone, email, and in person.

Work Environment This position operates in a professional office environment and routinely uses computers, phones, printers, scanners, and other business technologies to support billing operations and financial processes. Travel Requirements No regular travel is required for this position. Additional Information This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the position. Management reserves the right to modify, add, or remove duties as business needs change. Equal Employment Opportunity US Legal Support is an Equal Opportunity Employer and is committed to creating an inclusive workplace for all employees and applicants. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Work Authorization Candidates must be legally authorized to work in the United States. US Legal Support participates in E-Verify where required by law.