Senior Technical Integration and Onboarding Manager

Serve as the primary point of contact for company customers in your book of business during the onboarding and implementation phase, providing effective day-to-day project management,Plan, lead, and execute complex, cross-functional implementations for new product deployment, including serving as the technical SME on implementation projects, particularly those involving healthcare integrations (e.g. EMR, telehealth platform),Be a subject matter expert in companys product, clearly representing capabilities to customers, ranging from executives to end-users,Diagnose, troubleshoot, and resolve software and hardware issues in collaboration with internal teams and customers, Monitor, gather, and analyze data from various products and 3rd party systems to accelerate adoption and achieve customer and company goals,Drive efficient onboarding and subsequent initiatives to completion by reaching identified success metrics,Cultivate strong relationships with customers, identifying opportunities for expansion and enterprise-wide adoption,Represent the voice of the customer, championing feedback and insights into product enhancements and improvements for the Product and Engineering teams.Travel nationwide to customer sites as required