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Director of Operations - Prime Line
US Foods, Inc.
Fort Lauderdale, FL
…performance of the Prime Line distribution network, providing strategic leadership and direction to deliver best-in-class service, safety, quality, productivity, and financial results. This…
Added 2 mins ago
Senior Software Consultant
flow, Inc.
United States
…impact project timelines or deliverables alongside the project…
Added 2 mins ago
Transportation Coordinator
Bertelsmann-Jobs
Pleasant-Prairie, WI
…over 17 countries and our special spirit: We're on it! As a strategic growth partner for our clients, we use cloud-based e-commerce and IT platforms as well as state-of-the-art automation…
Added 2 mins ago
Site EHS Manager II
Amazon.com Services LLC
Stockton, CA
As a WHS Manager, you'll be the site's safety champion, leading our Global WHS Program implementation. You'll combine hands-on safety management with strategic thinking to protect our most…
Added 3 mins ago
SP
Account Representative
Sonoco Products Company
Remote, United States
- $99,360 to $140,400 USD / year
…potential markets. The position may require acting as National Manager for specific accounts that span regions. Their responsibility is to take a leadership position to coordinate the…
Added 3 mins ago
360 Program Manager, Creative Operations - Haircare Cluster
ELC Beauty LLC
Blaine, MN
The Haircare Cluster is looking for a 360 Project Manager to join their MN team. This 360 Project Manager is focused on Aveda global campaigns - project managing from beginning to end,…
Added 3 mins ago
CH
Operations Manager
CVS Health
Staunton, VA
- $18 to $28 USD / hour
The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:
Added 3 mins ago
Senior Manager, Actuarial
CVS Health
Blue Bell, PA · Hartford, CT · Woonsocket, RI
…care pricing evaluation, financial performance management, and strategic decision-making. This role requires a strong combination of actuarial expertise, business acumen, technical…
Added 3 mins ago
CH
Operations Manager
CVS Health
Houston, TX
- $19 to $29 USD / hour
The Operations Manager is responsible for supporting the Store Manager in the total leadership and strategic operation of a CVS/pharmacy store including:
Added 3 mins ago
Lighting Sales Manager
Power-Flo Technologies Inc
New Hyde Park, NY
…and automation industries. We are seeking a Lighting Sales Manager to lead our New Hyde Park Lighting…
Added 4 mins ago
Risk & Organizational Safety Manager
Hall County
Gainesville, GA
Reporting to the Assistant Director of Human Resources, the Risk and Organizational Safety Manager (ROSM) administers a comprehensive risk management program, which includes planning,…
Added 4 mins ago
OH
Senior Manager, Office of the President
Oscar Health
NY
- $149,040 to $195,615 USD / year
This role will serve as an execution-oriented partner responsible for operating key leadership cadences, program-managing selected cross-functional initiatives, and ensuring decisions are…
Added 5 mins ago
Technical Associate II
Kreher Family Farms
Wolcott, NY
Strategic and tactical work for which this position is accountable:
Added 6 mins ago
Account Manager - Cutaneous Oncology - Kansas City, MO
Sun Pharmaceutical Industries Ltd
United States
The Account Manager – Cutaneous Oncology is a field-based sales role responsible for driving demand and market share growth for Odomzo® and Unloxcyt™ within an assigned territory. This…
Added 6 mins ago
MID-HUMINT Collections Manager Instructor
Darkstar Intelligence LLC
Washington, WA
DarkStar Intelligence is seeking a Mid-Level HUMINT Collection Manager Instructor to support the Defense Intelligence Agency (DIA) by developing and delivering training focused on HUMINT…
Added 7 mins ago
FH
Member Funding Desk Internship (6 months)
Federal Home Loan Bank of Boston
Boston
- $30 to $35 USD / hour
This role may have a hybrid work schedule in our Boston office in accordance with the Bank’s Hybrid Work Program. Interns are encouraged to work in the office as much as possible to enhance…
Added 7 mins ago
Associate Manager - CPD Mexico Technical Center
Kohler Co.
United States
The Manager – Engineering, serves as the engineering group leader for current product development activities for faucet products at the Mexico Technical Center. This role leads and develops…
Added 8 mins ago
SR
Contracts and Client Solutions Co-op (Drexel 2027)
Security Risk Advisors
Philadelphia, PA
- $25 USD / hour
…critical support to the Senior Contracts Leads and Contracts Manager to ensure efficiency, quality, and effective execution throughout the contract lifecycle. The Co-op will be responsible…
Added 10 mins ago
Senior Manager, Performance & Enablement
World Wide Technology Holding, LLC
Remote, United States
Strategic Resourcing (SR) connects clients with specialized technical talent to support their technology initiatives and business outcomes. The Strategic Resourcing Experience (SRX) team…
Added 10 mins ago
DO
Area 2-Reclamation Enforcement Supervisor
Department of Energy
Buchanan, VA
- $80,000 to $90,000 USD / year
…coal surface mining and reclamation inspection and compliance program in accordance with §§ 45.2-1019 through 45.2-1051 of the Code of Virginia (Virginia Coal Surface Mining Control and…
Added 11 mins ago
Risk & Organizational Safety Manager
Hall County
Gainesville, GA
Reporting to the Assistant Director of Human Resources, the Risk and Organizational Safety Manager (ROSM) administers a comprehensive risk management program, which includes planning,…
Added 12 mins ago
Data Analyst V
TX-HHSC-DSHS-DFPS
AUSTIN, TX
…(DFPS) Chief Financial Officer (CFO) Office and serves as the manager of the Financial Forecasting Team. This position provides leadership, technical oversight, and strategic forecasting…
Added 13 mins ago
BR
Director of Product Innovation
Bob's Red Mill
Milwaukie, OR
- $185,000 to $200,000 USD / year
Partners with broader business teams to guide category portfolio management and strategic focus for current and future portfolio.
Added 15 mins ago
FC
Corporate Traveler - Customer Success Manager - New York, NY
Flight Centre
NY
- $90,000 USD / year
Corporate Traveler USA is looking for a commercially minded Customer Success Manager to own and grow a portfolio of valued customer accounts. In this highly visible role, you'll become the…
Added 15 mins ago
FC
Corporate Traveler - Customer Success Manager - Boston, MA
Flight Centre
MA
- $90,000 USD / year
Corporate Traveler USA is looking for a commercially minded Customer Success Manager to own and grow a portfolio of valued customer accounts. In this highly visible role, you'll become the…

Tyler Technologies

Software Support Specialist - Data & Insights Solutions

Denver, CO, United States

$40,123 USD / year

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Job details

Pay: $40,123 USD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

Software Support Specialist - Data & Insights Solutions Unblocking stuck clients. Solving weird and interesting technical problems with your teammates. Turning chaos into order. Composing elegantly written and helpful responses to client questions and skillfully documenting them for your colleagues so everyone can benefit for the next one.These are just a few of the things that make our Software Support Specialists truly remarkable. And we are looking for additional members of this diverse, high-performing team to work closely with clients using a cloud-based data-as-a-service platform, supporting data-sharing programs at every level of government.Are you nodding and thinking this is exactly what you want to be doing? If so, we should talk!Why this job is importantOur Support Specialists are product experts and technical advisors to anyone who uses, manages, or supports Tyler data platforms, from members of the public to data workers and leaders at government agencies to internal partners and other Tyler divisions.On a given day, you might have a Slack exchange with a Client Success Manager asking you to keep an eye out for potential questions during an upcoming customer Datathon, followed by a real-time diagnostic Slack conversation with engineering to troubleshoot the root cause of a unique client issue. After expertly driving for the clarity you need, you synthesize the input into crisp guidance that you know will push this complex ticket forward toward an expedient resolution and a delighted client. Anticipating the fastest path to understanding, you choose to hop on the phone so you can field the client's follow-up questions in live time.You have another tricky ticket in mind that isn't quite ready to bring to engineering yet; first you plan to workshop some initial investigatory ideas for it with your trusted teammates at today's team standup. Then you have your daily ticket intake, a two-hour shift in which you screen and triage all incoming tickets, solving some inquiries quickly with a canned template while scoping others that might require escalation or a deeper dive. Later on, you'll be supporting a live course for a major city; you'll field questions so that the trainer can maintain their rhythm: together you ensure the city's data coordinators have the skills they need to launch their program successfully.In your work, you are consultative and strategic -- whether you're creating an "extract, transform, load" (ETL) solution to automate a client's data workflow or proactively addressing gaps in our documentation. You take a big-picture approach in seeking operational opportunities to help your team scale, while zooming back in to overcome technical blockers. You're a linchpin, bridging product gaps so our clients can focus on what matters most to them: running best-in-class data programs for government agencies. With your help, clients build their trust in our platform and derive value day-to-day. Location Remote

Responsibilities

In a typical week, you will:

Deep dive on client-reported blockers to identify workarounds and test technical solutions that meet client goals
Troubleshoot technical and data-centric issues, including ETL pipelines and data schemas to help clients understand and solve their business problems
Work with clients to shape and format data for data analysis and visualizations
Participate in client and internal meetings where you leverage your product expertise to inform high-level and finely tuned use cases
Help clients develop creative solutions by leveraging platform APIs with various programming languages
Curate and maintain a broad and best-in-class knowledge base; partner with product owners to develop documentation for product releases
Leverage content in knowledge base to "teach clients how to fish", and identify opportunities for reusable content
Provide Tier II support for Data & Insights solutions sold and managed by other divisions. Engage with personnel of other Tyler divisions to problem-solve for issues and knowledge gaps in the rollout and administration of those solutions.

Qualifications

You have technical acumen and a hunger to keep learning:

Able to understand a technical concept or problem (not just translate it)
Proficient with contemporary online applications and able to learn new technologies at lighting speed.
Able to quickly command a broad, deep range of nuanced cloud-based software behaviors and functionality
Working knowledge of web development principles and programming language syntax sufficient to troubleshoot broken queries (SQL or Python a plus)
Basic knowledge and understanding of data concepts and database structures including fields, tables, views, how to manipulate data, etc.

You're a skilled communicator and investigator:

Skilled at breaking down technical concepts for a variety of audiences, both verbally and in writing
Skilled at communicating with stakeholders and management to translate client expectations and advocate for change based on user needs
Able to direct and control situations with clients toward win-win solutions
Strong ownership mindset: you own solutions, taking charge and driving confidently forward
Analytical and creative ingenuity to troubleshoot and resolve problems
Experience triaging, gathering requirements, and finding clever ways of solving problems

You have a great attitude, mindset, and work ethic:

You're a self-starter, embrace ambiguity, and hold yourself accountable.
You are passionate about team collaboration, high performance, and, most of all, client satisfaction
You relish learning something new: software, tools, skills to further your own development as well your team's overall effectiveness. You're motivated to become a Tyler Data & Insights solutions and internal data sharing expert. You take it upon yourself to drive clarity and seek out answers from technical experts cross-functionally.

And you can meet these logistical requirements:

On a logistical level, you have the flexibility to work different shifts to support clients across time zones, including early or late shifts occurring between 6am and 6pm Pacific. We do our best to provide the flexibility to accommodate our team members' preferred hours
You can pass a state and federal background check; for this position, Public Trust: Moderate background investigation is required. This position requires access to high-compliance systems

AboutUs Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler's end-to-end solutions empower local, state, and federal government entities to operate more efficiently and connect more transparently with their constituents and with each other. By connecting data and processes across disparate systems, Tyler's solutions are transforming how clients gain actionable insights that solve problems in their communities. Tyler has more than 37,000 successful installations across more than 12,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including Government Technology's GovTech 100 list and Forbes' "Most Innovative Growth Companies" list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at . To learn more about ourData & Insightssolutions, visit

Additionally, we aspire to be remarkable: in the culture we create, the products we build, and the services we deliver. We believe a diverse team that embodies different backgrounds and experiences is necessary for us to be the best we can be. Within the company, we pursue a culture of inclusivity by identifying and removing aspects of our culture that stop people from being able to do the best work of their lives in physical and emotional safety, while being their authentic selves. We seek diversity, equity, and inclusion across our organization and in our daily work as individuals.We are committed to making continual progress in everything that we do.

State-Specific Salary Range Disclosure Requirements Salary will generally fall between $45,000 - $65,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible. Taking Care of You & Your Family Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. . Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler. Requisition Number:2022-1940

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. Apply at: https://ipc.us/t/C01223F04B6D4720.

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