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Senior Product Manager
Upstart
Remote, United States
As a Senior Product Manager at Upstart, you will own the strategy and roadmap for your defined area of ownership within our software platform, Upstart Auto Finance. Your mandate is to turn…
Added just now
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Contracts and Client Solutions Co-op (Drexel 2027)
Security Risk Advisors
Philadelphia, PA
- $25 USD / hour
…critical support to the Senior Contracts Leads and Contracts Manager to ensure efficiency, quality, and effective execution throughout the contract lifecycle. The Co-op will be responsible…
Added 3 mins ago
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Business Analyst III (HR)
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- $90,300 to $124,200 USD / year
Partner with HR business stakeholders and the Business Relationship Manager on demand intake, problem definition, assumption validation, and current- and future-state process assessment.
Added 4 mins ago
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Credit Card Marketing Strategy & Implementation Manager
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- $45 to $50 USD / hour
…direct or digital marketing expertise with strong project and program management capabilities, bringing the ability to lead campaigns from initial strategy and creative development through…
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Account Manager/Specialty Account Manager- TEPEZZA- San Bernardino, CA
Horizon Therapeutics USA, Inc.
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Account Manager/Specialty Account Manager - TEPEZZA
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ERTS Waste Program Manager
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The Emergency Response and Training Solutions (ERTS) Waste Program Manager, reporting to the Director of Program Management, is responsible for managing a teams of Project Managers and…
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Manager Enrollment Operations
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- $69,000 to $97,344 USD / year
Experienced People and Process Manager with excellent soft skills and ability to encourage performance from others
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Manager, Reporting, Analytics and Insights
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Atlanta, GA
Job Title: Manager, D2C Reporting, Analytics and Insights (remote/ onsite)
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Fleet Operations Associate, Autonomous Vehicles - FT
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- $20 USD / hour
…availability of the autonomous vehicle fleet. You will report to the Manager, Operations – Ride Hail, with a dotted line to the Fleet Coordinator. This position focuses on vehicle…
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Clinical Develop Project Manager
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The Clinical Development Project Manager is accountable for project execution from initiation through implementation and closeout, driving alignment, managing dependencies and risks, and…
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Account Manager
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Senior IT Program Manager
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- $190,000 to $210,000 USD / year
Partner with the Deputy Program Manager / IOC Lead to drive accelerated IOC readiness, implementation sequencing, milestone achievement, and issue resolution.
Added 11 mins ago
Wind Hub Technician- TX 7 (Crowell, TX Area)
GE Vernova
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Please note: This is not a remote or travel position. The work location for this position includes all wind sites within Texas Hub 7. You are expected to work at all sites within this Hub…
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REMS Project Manager
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Added 11 mins ago
Account Manager
The Raymond Corporation
Atlanta, GA
As an Account Manager, your role is pivotal in driving our success by cultivating new accounts and nurturing existing ones. Your primary responsibility is to provide material handling and…
Added 16 mins ago
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Software Support Specialist - Data & Insights Solutions
Tyler Technologies
Denver, CO
- $40,123 USD / year
…day, you might have a Slack exchange with a Client Success Manager asking you to keep an eye out for potential questions during an upcoming customer Datathon, followed by a real-time…
Added 18 mins ago
Predoctoral Research Associate (Summer 2027), Division of Research and Faculty Development
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Boston, MA
…the empirical and institutional skills needed for a top PhD program. Professor Cullen's prior predocs are currently pursuing PhDs at MIT, Princeton, Chicago, and…
Added 18 mins ago
Principal Water Engineer
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…of water and wastewater projects as a client-facing project manager. You will utilize your knowledge of water distribution systems, wastewater collection systems, pump/lift stations, and…
Added 18 mins ago
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Territory Manager, Infusion Sales - Spring, TX
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- $70,000 to $80,000 USD / year
VIVO Infusion – Territory Manager (Regional Infusion Sales Specialist)
Added 19 mins ago
Senior Occupancy Planner / Design Manager
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What this job involves - JLL has an exciting opportunity for a Senior Occupancy Planner / Design Manager supporting a key financial services client across its workplace and retail…
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Machine Shop Technician I- 2nd Shift
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…on-site during scheduled business hours. Any exceptions for remote or work-from-home arrangements must be reviewed and approved in advance by the employee’s…
Added 20 mins ago
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Director of Convening Operations
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- $125,000 to $140,000 USD / year
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Field Service Technician - Level 2
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Work on a variety of makes, models & equipment in challenging remote locations
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Cloud Onboarding Manager 2
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Our client, a high-growth, AI-powered global sales organization is seeking a Cloud Onboarding Manager 2 to join their team. As a Cloud Onboarding Manager 2, you will be part of the Copilot…

Tyler Technologies

Software Support Specialist - Data & Insights Solutions

Denver, CO, United States

$40,123 USD / year

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Job details

Pay: $40,123 USD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

Software Support Specialist - Data & Insights Solutions Unblocking stuck clients. Solving weird and interesting technical problems with your teammates. Turning chaos into order. Composing elegantly written and helpful responses to client questions and skillfully documenting them for your colleagues so everyone can benefit for the next one.These are just a few of the things that make our Software Support Specialists truly remarkable. And we are looking for additional members of this diverse, high-performing team to work closely with clients using a cloud-based data-as-a-service platform, supporting data-sharing programs at every level of government.Are you nodding and thinking this is exactly what you want to be doing? If so, we should talk!Why this job is importantOur Support Specialists are product experts and technical advisors to anyone who uses, manages, or supports Tyler data platforms, from members of the public to data workers and leaders at government agencies to internal partners and other Tyler divisions.On a given day, you might have a Slack exchange with a Client Success Manager asking you to keep an eye out for potential questions during an upcoming customer Datathon, followed by a real-time diagnostic Slack conversation with engineering to troubleshoot the root cause of a unique client issue. After expertly driving for the clarity you need, you synthesize the input into crisp guidance that you know will push this complex ticket forward toward an expedient resolution and a delighted client. Anticipating the fastest path to understanding, you choose to hop on the phone so you can field the client's follow-up questions in live time.You have another tricky ticket in mind that isn't quite ready to bring to engineering yet; first you plan to workshop some initial investigatory ideas for it with your trusted teammates at today's team standup. Then you have your daily ticket intake, a two-hour shift in which you screen and triage all incoming tickets, solving some inquiries quickly with a canned template while scoping others that might require escalation or a deeper dive. Later on, you'll be supporting a live course for a major city; you'll field questions so that the trainer can maintain their rhythm: together you ensure the city's data coordinators have the skills they need to launch their program successfully.In your work, you are consultative and strategic -- whether you're creating an "extract, transform, load" (ETL) solution to automate a client's data workflow or proactively addressing gaps in our documentation. You take a big-picture approach in seeking operational opportunities to help your team scale, while zooming back in to overcome technical blockers. You're a linchpin, bridging product gaps so our clients can focus on what matters most to them: running best-in-class data programs for government agencies. With your help, clients build their trust in our platform and derive value day-to-day. Location Remote

Responsibilities

In a typical week, you will:

Deep dive on client-reported blockers to identify workarounds and test technical solutions that meet client goals
Troubleshoot technical and data-centric issues, including ETL pipelines and data schemas to help clients understand and solve their business problems
Work with clients to shape and format data for data analysis and visualizations
Participate in client and internal meetings where you leverage your product expertise to inform high-level and finely tuned use cases
Help clients develop creative solutions by leveraging platform APIs with various programming languages
Curate and maintain a broad and best-in-class knowledge base; partner with product owners to develop documentation for product releases
Leverage content in knowledge base to "teach clients how to fish", and identify opportunities for reusable content
Provide Tier II support for Data & Insights solutions sold and managed by other divisions. Engage with personnel of other Tyler divisions to problem-solve for issues and knowledge gaps in the rollout and administration of those solutions.

Qualifications

You have technical acumen and a hunger to keep learning:

Able to understand a technical concept or problem (not just translate it)
Proficient with contemporary online applications and able to learn new technologies at lighting speed.
Able to quickly command a broad, deep range of nuanced cloud-based software behaviors and functionality
Working knowledge of web development principles and programming language syntax sufficient to troubleshoot broken queries (SQL or Python a plus)
Basic knowledge and understanding of data concepts and database structures including fields, tables, views, how to manipulate data, etc.

You're a skilled communicator and investigator:

Skilled at breaking down technical concepts for a variety of audiences, both verbally and in writing
Skilled at communicating with stakeholders and management to translate client expectations and advocate for change based on user needs
Able to direct and control situations with clients toward win-win solutions
Strong ownership mindset: you own solutions, taking charge and driving confidently forward
Analytical and creative ingenuity to troubleshoot and resolve problems
Experience triaging, gathering requirements, and finding clever ways of solving problems

You have a great attitude, mindset, and work ethic:

You're a self-starter, embrace ambiguity, and hold yourself accountable.
You are passionate about team collaboration, high performance, and, most of all, client satisfaction
You relish learning something new: software, tools, skills to further your own development as well your team's overall effectiveness. You're motivated to become a Tyler Data & Insights solutions and internal data sharing expert. You take it upon yourself to drive clarity and seek out answers from technical experts cross-functionally.

And you can meet these logistical requirements:

On a logistical level, you have the flexibility to work different shifts to support clients across time zones, including early or late shifts occurring between 6am and 6pm Pacific. We do our best to provide the flexibility to accommodate our team members' preferred hours
You can pass a state and federal background check; for this position, Public Trust: Moderate background investigation is required. This position requires access to high-compliance systems

AboutUs Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler's end-to-end solutions empower local, state, and federal government entities to operate more efficiently and connect more transparently with their constituents and with each other. By connecting data and processes across disparate systems, Tyler's solutions are transforming how clients gain actionable insights that solve problems in their communities. Tyler has more than 37,000 successful installations across more than 12,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including Government Technology's GovTech 100 list and Forbes' "Most Innovative Growth Companies" list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at . To learn more about ourData & Insightssolutions, visit

Additionally, we aspire to be remarkable: in the culture we create, the products we build, and the services we deliver. We believe a diverse team that embodies different backgrounds and experiences is necessary for us to be the best we can be. Within the company, we pursue a culture of inclusivity by identifying and removing aspects of our culture that stop people from being able to do the best work of their lives in physical and emotional safety, while being their authentic selves. We seek diversity, equity, and inclusion across our organization and in our daily work as individuals.We are committed to making continual progress in everything that we do.

State-Specific Salary Range Disclosure Requirements Salary will generally fall between $45,000 - $65,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible. Taking Care of You & Your Family Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. . Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler. Requisition Number:2022-1940

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. Apply at: https://ipc.us/t/C01223F04B6D4720.

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