Jobs in the United States

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Data Scientist
PaveAI
Remote, United States
…data acquisition, data exploration and visualization, feature engineering, experimenting with ML algorithms, evaluating and comparing metrics, deploying the models, iteratively improving…
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Senior Project Manager
STV Incorporated
Douglassville, PA
STV is seeking an experienced Senior Project Manager to join our Buildings Group in Douglassville, PA. This position will provide overall leadership for complex, multidisciplinary building…
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Project Manager
Apache Industrial Services
ND
The Project Manager is the customer’s primary point of contact and manages the full project lifecycle, from initial project planning phases through completion of construction. Meets with…
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Senior Project Manager
STV Incorporated
Philadelphia, PA
STV is seeking an experienced Senior Project Manager to join our Buildings Group in Philadelphia, PA. This position will provide overall leadership for complex, multidisciplinary building…
Added just now
Project Manager
STV Incorporated
Philadelphia, PA
STV is seeking an experienced Project Manager to join our Buildings Group in Philadelphia, PA. The Project Manager will lead multidisciplinary building projects from planning and design…
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Logistics Analyst
SAIC
Remote, United States
Support the Falconer Procurement and Logistics Manager by performing the following activities:
Added 1 min ago
Manufacturing Program Manager
Dynetics Tech Sol, Inc
Huntsville, AL
Leidos’ Defense Manufacturing Sector is seeking a Manufacturing Program Manager to join our Indirect Fire Protection Capability (IFPC) Team at our Platform Integration Facility located in…
Added 2 mins ago
Talent Acquisition Recruiter
Zachry Group
Pasadena, TX
May coordinate site interviews with appropriate hiring manager to select qualified candidates for project specific requirements and make contingent employment offers based on federal/state…
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Land Development Team Lead / Project Manager
GPAC
Colorado Springs, CO
- $115,000 to $160,000 USD / year
An established civil engineering and land development firm is hiring a Land Development Team Lead / Project Manager in Colorado Springs.
Added 2 mins ago
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Land Development Team Lead / Project Manager
GPAC
Denver, CO
- $120,000 to $170,000 USD / year
An established civil engineering and land development firm is hiring a Land Development Team Lead / Project Manager in Denver.
Added 3 mins ago
Food & Nutrition Assoc., Lead
Emory Healthcare
Atlanta, GA
The incumbent provides input to the manager into the development of competencies and learning experiences to support OTJ training, ensures that the required learning experiences are…
Added 3 mins ago
Electrical Engineer III
Zachry Group
Houston, TX · Corpus Christi, TX
Assist Project Lead to monitor and report on project engineering discipline status to Project Manager/Leadership Team.
Added 5 mins ago
Preconstruction Manager
Beckenhauer Construction, Inc.
Omaha, NE
The Preconstruction Manager oversees all early project planning and estimating activities while leading and mentoring other estimators. This position is responsible for developing accurate…
Added 5 mins ago
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Service Account Manager
GPAC
Union City, CA
- $100,000 to $175,000 USD / year
Established Mechanical Contractor in the area is looking for a Service Account Manager to join their growing team.
Added 6 mins ago
Project Coordinator
Puget Sound Energy, Inc
Bremerton, WA
Under general direction of project manager, provides oversight and direction to team members.
Added 7 mins ago
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Product Manager, Product Growth
True Talent Solutions Partners
California, CA
- $165,000 to $250,000 USD / year
Join a consumer gaming platform as a hands-on Product Growth Manager focused on the creator side of a two-sided marketplace. You will build the creator growth function, helping creators…
Added 7 mins ago
Senior Manager, Government Solutions & Operations
Iridium Satellite, LLC
McLean, VA · Chandler, AZ
…into practical solutions, you will be excited about the Senior Manager, Government Solutions & Customer Engagement opportunity with Iridium. In this role, you’ll independently lead a team…
Added 7 mins ago
Supplier Quality Manager
Axiom Space
United States
We are looking for a resilient, high-energy, experienced Supplier Quality Manager who to lead and serve as an organization builder establishing a Supplier Quality Center of Excellence (COE)…
Added 7 mins ago
Quality Manager
Axiom Space
United States
We are looking for a resilient, high-energy, experienced Quality Manager to be a people leader and organization builder who will establish a Quality Center of Excellence (COE) as the…
Added 7 mins ago
Quality Control Manager
Axiom Space
United States
We are looking for a resilient, high-energy, experienced Quality Control Manager, to be a people leader and organization builder who will establish an Inspection & Metrology Center of…
Added 7 mins ago
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Automation Engineering - Manager
North American Lighting
Paris, IL
- $100,980 to $144,400 USD / year
Plans and directs Automation Engineering within the organization to improve internal logistics, efficiency, quality, and cost through automation and process integration. Oversees evaluation…
Added 7 mins ago
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Traveling Quality Manager - Mission Critical
Shimmick
Point Pleasant, WV · Columbus, OH · Cincinnati, OH · PIttsburgh, PA · Charleston, WV · Parkersburg, WV · Cleveland, OH
- $140,000 to $215,000 USD / year
Shimmick is seeking a highly talented Quality Manager to play a key role in delivering a large-scale mission-critical project in Point Pleasant, WV. This position offers the opportunity to…
Added 8 mins ago
Procurement Specialist - Advanced Facilities
Sundt
Boise, ID
9. Work with Procurement Manager and/or Project Team to develop and maintain Procurement Matrix, coordinating closely with the estimating/preconstruction team to ensure alignment with…
Added 8 mins ago
Legal Operations Manager
Sundt
Tempe, AZ
…larger projects. We are creating our first Legal Operations Manager role to build the systems and processes, and to harness the data, that let our lawyers focus on the legal work that…
Added 8 mins ago
Sr. Engineer, Enterprise Patch & Vulnerability Management
Berkley
Wilmington, DE
The Sr. Engineer, Enterprise Patch & Vulnerability Management serves as the technical engineering lead for VIPR (Vulnerability Incident Prevention & Remediation), the enterprise capability…

Tyler Technologies

Software Support Specialist - Data & Insights Solutions

Denver, CO, United States

$40,123 USD / year

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Job details

Pay: $40,123 USD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

Software Support Specialist - Data & Insights Solutions Unblocking stuck clients. Solving weird and interesting technical problems with your teammates. Turning chaos into order. Composing elegantly written and helpful responses to client questions and skillfully documenting them for your colleagues so everyone can benefit for the next one.These are just a few of the things that make our Software Support Specialists truly remarkable. And we are looking for additional members of this diverse, high-performing team to work closely with clients using a cloud-based data-as-a-service platform, supporting data-sharing programs at every level of government.Are you nodding and thinking this is exactly what you want to be doing? If so, we should talk!Why this job is importantOur Support Specialists are product experts and technical advisors to anyone who uses, manages, or supports Tyler data platforms, from members of the public to data workers and leaders at government agencies to internal partners and other Tyler divisions.On a given day, you might have a Slack exchange with a Client Success Manager asking you to keep an eye out for potential questions during an upcoming customer Datathon, followed by a real-time diagnostic Slack conversation with engineering to troubleshoot the root cause of a unique client issue. After expertly driving for the clarity you need, you synthesize the input into crisp guidance that you know will push this complex ticket forward toward an expedient resolution and a delighted client. Anticipating the fastest path to understanding, you choose to hop on the phone so you can field the client's follow-up questions in live time.You have another tricky ticket in mind that isn't quite ready to bring to engineering yet; first you plan to workshop some initial investigatory ideas for it with your trusted teammates at today's team standup. Then you have your daily ticket intake, a two-hour shift in which you screen and triage all incoming tickets, solving some inquiries quickly with a canned template while scoping others that might require escalation or a deeper dive. Later on, you'll be supporting a live course for a major city; you'll field questions so that the trainer can maintain their rhythm: together you ensure the city's data coordinators have the skills they need to launch their program successfully.In your work, you are consultative and strategic -- whether you're creating an "extract, transform, load" (ETL) solution to automate a client's data workflow or proactively addressing gaps in our documentation. You take a big-picture approach in seeking operational opportunities to help your team scale, while zooming back in to overcome technical blockers. You're a linchpin, bridging product gaps so our clients can focus on what matters most to them: running best-in-class data programs for government agencies. With your help, clients build their trust in our platform and derive value day-to-day. Location Remote

Responsibilities

In a typical week, you will:

Deep dive on client-reported blockers to identify workarounds and test technical solutions that meet client goals
Troubleshoot technical and data-centric issues, including ETL pipelines and data schemas to help clients understand and solve their business problems
Work with clients to shape and format data for data analysis and visualizations
Participate in client and internal meetings where you leverage your product expertise to inform high-level and finely tuned use cases
Help clients develop creative solutions by leveraging platform APIs with various programming languages
Curate and maintain a broad and best-in-class knowledge base; partner with product owners to develop documentation for product releases
Leverage content in knowledge base to "teach clients how to fish", and identify opportunities for reusable content
Provide Tier II support for Data & Insights solutions sold and managed by other divisions. Engage with personnel of other Tyler divisions to problem-solve for issues and knowledge gaps in the rollout and administration of those solutions.

Qualifications

You have technical acumen and a hunger to keep learning:

Able to understand a technical concept or problem (not just translate it)
Proficient with contemporary online applications and able to learn new technologies at lighting speed.
Able to quickly command a broad, deep range of nuanced cloud-based software behaviors and functionality
Working knowledge of web development principles and programming language syntax sufficient to troubleshoot broken queries (SQL or Python a plus)
Basic knowledge and understanding of data concepts and database structures including fields, tables, views, how to manipulate data, etc.

You're a skilled communicator and investigator:

Skilled at breaking down technical concepts for a variety of audiences, both verbally and in writing
Skilled at communicating with stakeholders and management to translate client expectations and advocate for change based on user needs
Able to direct and control situations with clients toward win-win solutions
Strong ownership mindset: you own solutions, taking charge and driving confidently forward
Analytical and creative ingenuity to troubleshoot and resolve problems
Experience triaging, gathering requirements, and finding clever ways of solving problems

You have a great attitude, mindset, and work ethic:

You're a self-starter, embrace ambiguity, and hold yourself accountable.
You are passionate about team collaboration, high performance, and, most of all, client satisfaction
You relish learning something new: software, tools, skills to further your own development as well your team's overall effectiveness. You're motivated to become a Tyler Data & Insights solutions and internal data sharing expert. You take it upon yourself to drive clarity and seek out answers from technical experts cross-functionally.

And you can meet these logistical requirements:

On a logistical level, you have the flexibility to work different shifts to support clients across time zones, including early or late shifts occurring between 6am and 6pm Pacific. We do our best to provide the flexibility to accommodate our team members' preferred hours
You can pass a state and federal background check; for this position, Public Trust: Moderate background investigation is required. This position requires access to high-compliance systems

AboutUs Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler's end-to-end solutions empower local, state, and federal government entities to operate more efficiently and connect more transparently with their constituents and with each other. By connecting data and processes across disparate systems, Tyler's solutions are transforming how clients gain actionable insights that solve problems in their communities. Tyler has more than 37,000 successful installations across more than 12,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including Government Technology's GovTech 100 list and Forbes' "Most Innovative Growth Companies" list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at . To learn more about ourData & Insightssolutions, visit

Additionally, we aspire to be remarkable: in the culture we create, the products we build, and the services we deliver. We believe a diverse team that embodies different backgrounds and experiences is necessary for us to be the best we can be. Within the company, we pursue a culture of inclusivity by identifying and removing aspects of our culture that stop people from being able to do the best work of their lives in physical and emotional safety, while being their authentic selves. We seek diversity, equity, and inclusion across our organization and in our daily work as individuals.We are committed to making continual progress in everything that we do.

State-Specific Salary Range Disclosure Requirements Salary will generally fall between $45,000 - $65,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible. Taking Care of You & Your Family Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. . Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler. Requisition Number:2022-1940

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. Apply at: https://ipc.us/t/C01223F04B6D4720.

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