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CS
Clinical Services Case Manager II
CURRY SENIOR CENTER
San Francisco, CA
- $39 to $42 USD / hour
· Conduct screenings, clinical assessments, home visits, and provide comprehensive case management services, including collaborative treatment planning and service linkage.
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CI
Senior Consultant – US
Citisoft Inc
Boston, MA
- $75,000 to $149,000 USD / year
…you're currently working as a Workstream Lead, PMO Analyst, PMO Manager, Junior Project Manager, Business Analyst, Senior Business Analyst, or have a background in transformation delivery,…
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SC
Maintenance Technician Full-Time
Suncoast Center
St. Petersburg, FL
- Full-time
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Global Account Manager
Gexpro Services
Irving, TX
Global Manager Requirements: The Global Account Manager should preferably possess a bachelor’s degree and a minimum of 2 years of relevant experience in a sales role within the supply chain…
Added 1 min ago
Community Disaster Program Manager - Santa Rosa, CA
Military Spouse Jobs & VetJobs
United States
…this community, managing multiple priorities, facilitation, problem solving, marketing, leadership, and partnership…
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Associate Marketing Manager, Fever Tree
Molson Coors
Chicago
An effective leader who possesses problem-solving abilities, exceptional project management skills, initiative to drive projects forward, accountability to own responsibilities and empathy…
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CA
Retail Store Manager - 2284
Cash America Pawn
Houston, TX
- $14.7 to $24.5 USD / hour
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Added 1 min ago
AI
Residential Manager
AABR INC
Bronx, NY
- $66,300 USD / year
The Residential Manager position is an exempt status, essential position and responsible for the general operation of the residence, supervising staff, and maintaining a safe, supportive,…
Added 1 min ago
AI
AM Shift Supervisor
AABR INC
Bronx, NY
- $23 USD / hour
…and corresponds with Doctors/ Physicians, Residence Nurse and Management. The AM Shift advocates for each individual while at medical appointments. Shift Supervisors must possess strong…
Added 1 min ago
AI
Residential Manager
AABR INC
Jamaica, NY
- $66,300 USD / year
The Residential Manager position is an exempt status, essential position and responsible for the general operation of the residence, supervising staff, and maintaining a safe, supportive,…
Added 2 mins ago
Sales Supervisor - The Shops on Lane Ave
Warby Parker
Upper Arlington, OH · Columbus, OH
● Lead the selling on the floor, front-of-house operations, and team touch-bases when a manager is not present
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VP Program Management Office
CIRCOR International, Inc.
Tampa, FL
Support as necessary research and development as well as product management personnel to develop new product strategies.
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Senior Parking Operations Manager
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Ft. Lauderdale, FL
Excellent organizational, problem solving, and time management skills.
Added 2 mins ago
Software Engineer I
Chewy, Inc.
Boston, MA · Plantation, FL
…cycle including coding standards, code reviews, source control management, build processes, testing, and…
Added 2 mins ago
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Intimissimi Seasonal Sales Lead FT at its Roosevelt Field, NY - IZ72 location
ONIVERSE
Garden City, NY
- $16.5 to $26.5 USD / hour
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Service Supervisor
DH Pace
Atlanta, GA
Provide immediate problem-solving assistance to office staff/service technicians
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Residential General Manager
DH Pace
Denver, CO
DH Pace Company, Inc. is hiring a Residential General Manager in Denver, Colorado! Will lead a well-established and growing business that provides customers with new and replacement doors…
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Project Manager-Experienced
DH Pace
Olathe, KS
DH Pace Company, Inc., is hiring for a Project Manager in our National Accounts Facilities department! This role is located on-site at our corporate headquarters in Olathe, KS! Successful…
Added 3 mins ago
KK
Operator Success Coach
Krispy Krunchy Foods LLC
Atlanta, GA
- $80,000 to $85,000 USD / year
This role requires strong coaching, communication, relationship-building, and problem-solving skills, along with the ability to manage multiple priorities in a fast-paced field environment.
Added 3 mins ago
Warehouse Operations Manager
Priority Tire
Allentown, PA
Our ideal Warehouse Operations Manager has a bachelor's degree in a related field (like logistics or transportation), is forklift certified (or willing to be trained), and has a valid…
Added 3 mins ago
Sales Development Manager, Construction
Hover
NY
…to measure, design, and sell jobs. We're looking for an SDR Manager to own the top of the funnel for our Construction sales organization and lead the team that opens doors at those…
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Healthcare Operations Manager
99 Healthcare Management
Dallas, TX
99 Healthcare Management, a growing Dallas-based physician practice management company, is seeking an experienced Operations Manager to join our client relations team supporting…
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Senior Technical Program Manager, Amazon FSx
Amazon Development Center U.S., Inc.
Boston, MA
…applications. We are looking for a Senior Technical Program Manager to own end-to-end delivery of programs that span multiple FSx engineering teams and partner organizations across AWS and…
Added 3 mins ago
Program Manager I, Transportation Engineering Systems
Amazon.com Services LLC
Tempe, AZ · Bellevue, WA
…Amazon's transportation network operates at scale. As a Program Manager on the Transportation Engineering Systems (TESS) team, you will learn how Amazon's proprietary transportation systems…
Added 3 mins ago
BL
Shift Leader
Blakes Lotaburger
Aztec, NM
- $15.25 to $16 USD / hour
The Shift Manager’s role is to assist the management team in overseeing the operation of the restaurant when scheduled as the Manager on Duty (MOD). Shift Manager responsibilities include,…

Tyler Technologies

Software Support Specialist - Data & Insights Solutions

Denver, CO, United States

$40,123 USD / year

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Job details

Pay: $40,123 USD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

Software Support Specialist - Data & Insights Solutions Unblocking stuck clients. Solving weird and interesting technical problems with your teammates. Turning chaos into order. Composing elegantly written and helpful responses to client questions and skillfully documenting them for your colleagues so everyone can benefit for the next one.These are just a few of the things that make our Software Support Specialists truly remarkable. And we are looking for additional members of this diverse, high-performing team to work closely with clients using a cloud-based data-as-a-service platform, supporting data-sharing programs at every level of government.Are you nodding and thinking this is exactly what you want to be doing? If so, we should talk!Why this job is importantOur Support Specialists are product experts and technical advisors to anyone who uses, manages, or supports Tyler data platforms, from members of the public to data workers and leaders at government agencies to internal partners and other Tyler divisions.On a given day, you might have a Slack exchange with a Client Success Manager asking you to keep an eye out for potential questions during an upcoming customer Datathon, followed by a real-time diagnostic Slack conversation with engineering to troubleshoot the root cause of a unique client issue. After expertly driving for the clarity you need, you synthesize the input into crisp guidance that you know will push this complex ticket forward toward an expedient resolution and a delighted client. Anticipating the fastest path to understanding, you choose to hop on the phone so you can field the client's follow-up questions in live time.You have another tricky ticket in mind that isn't quite ready to bring to engineering yet; first you plan to workshop some initial investigatory ideas for it with your trusted teammates at today's team standup. Then you have your daily ticket intake, a two-hour shift in which you screen and triage all incoming tickets, solving some inquiries quickly with a canned template while scoping others that might require escalation or a deeper dive. Later on, you'll be supporting a live course for a major city; you'll field questions so that the trainer can maintain their rhythm: together you ensure the city's data coordinators have the skills they need to launch their program successfully.In your work, you are consultative and strategic -- whether you're creating an "extract, transform, load" (ETL) solution to automate a client's data workflow or proactively addressing gaps in our documentation. You take a big-picture approach in seeking operational opportunities to help your team scale, while zooming back in to overcome technical blockers. You're a linchpin, bridging product gaps so our clients can focus on what matters most to them: running best-in-class data programs for government agencies. With your help, clients build their trust in our platform and derive value day-to-day. Location Remote

Responsibilities

In a typical week, you will:

Deep dive on client-reported blockers to identify workarounds and test technical solutions that meet client goals
Troubleshoot technical and data-centric issues, including ETL pipelines and data schemas to help clients understand and solve their business problems
Work with clients to shape and format data for data analysis and visualizations
Participate in client and internal meetings where you leverage your product expertise to inform high-level and finely tuned use cases
Help clients develop creative solutions by leveraging platform APIs with various programming languages
Curate and maintain a broad and best-in-class knowledge base; partner with product owners to develop documentation for product releases
Leverage content in knowledge base to "teach clients how to fish", and identify opportunities for reusable content
Provide Tier II support for Data & Insights solutions sold and managed by other divisions. Engage with personnel of other Tyler divisions to problem-solve for issues and knowledge gaps in the rollout and administration of those solutions.

Qualifications

You have technical acumen and a hunger to keep learning:

Able to understand a technical concept or problem (not just translate it)
Proficient with contemporary online applications and able to learn new technologies at lighting speed.
Able to quickly command a broad, deep range of nuanced cloud-based software behaviors and functionality
Working knowledge of web development principles and programming language syntax sufficient to troubleshoot broken queries (SQL or Python a plus)
Basic knowledge and understanding of data concepts and database structures including fields, tables, views, how to manipulate data, etc.

You're a skilled communicator and investigator:

Skilled at breaking down technical concepts for a variety of audiences, both verbally and in writing
Skilled at communicating with stakeholders and management to translate client expectations and advocate for change based on user needs
Able to direct and control situations with clients toward win-win solutions
Strong ownership mindset: you own solutions, taking charge and driving confidently forward
Analytical and creative ingenuity to troubleshoot and resolve problems
Experience triaging, gathering requirements, and finding clever ways of solving problems

You have a great attitude, mindset, and work ethic:

You're a self-starter, embrace ambiguity, and hold yourself accountable.
You are passionate about team collaboration, high performance, and, most of all, client satisfaction
You relish learning something new: software, tools, skills to further your own development as well your team's overall effectiveness. You're motivated to become a Tyler Data & Insights solutions and internal data sharing expert. You take it upon yourself to drive clarity and seek out answers from technical experts cross-functionally.

And you can meet these logistical requirements:

On a logistical level, you have the flexibility to work different shifts to support clients across time zones, including early or late shifts occurring between 6am and 6pm Pacific. We do our best to provide the flexibility to accommodate our team members' preferred hours
You can pass a state and federal background check; for this position, Public Trust: Moderate background investigation is required. This position requires access to high-compliance systems

AboutUs Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler's end-to-end solutions empower local, state, and federal government entities to operate more efficiently and connect more transparently with their constituents and with each other. By connecting data and processes across disparate systems, Tyler's solutions are transforming how clients gain actionable insights that solve problems in their communities. Tyler has more than 37,000 successful installations across more than 12,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including Government Technology's GovTech 100 list and Forbes' "Most Innovative Growth Companies" list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at . To learn more about ourData & Insightssolutions, visit

Additionally, we aspire to be remarkable: in the culture we create, the products we build, and the services we deliver. We believe a diverse team that embodies different backgrounds and experiences is necessary for us to be the best we can be. Within the company, we pursue a culture of inclusivity by identifying and removing aspects of our culture that stop people from being able to do the best work of their lives in physical and emotional safety, while being their authentic selves. We seek diversity, equity, and inclusion across our organization and in our daily work as individuals.We are committed to making continual progress in everything that we do.

State-Specific Salary Range Disclosure Requirements Salary will generally fall between $45,000 - $65,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible. Taking Care of You & Your Family Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. . Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler. Requisition Number:2022-1940

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. Apply at: https://ipc.us/t/C01223F04B6D4720.

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