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Certified Occupational Therapy Assistant
Lymphedema Therapy Specia
Houston, TX
The ideal COTA brings clinical knowledge, a servant mindset, and a warm, encouraging presence to each patient interaction. A successful team member will be committed to patient-centered,…
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Property Manager III (11 Mount Pleasant Street)
WinnCompanies
Boston, MA
- $95,000 to $105,000 USD / year
…our communities home, the neighborhoods we help strengthen, and the 4,600+ team members across 30 states, Washington, D.C., and Puerto Rico who make it all possible. As an award-winning…
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Leasing and Occupancy Specialist II (Granite Lena Park)
WinnCompanies
Boston, MA
- $23 to $25 USD / hour
…our communities home, the neighborhoods we help strengthen, and the 4,600+ team members across 30 states, Washington, D.C., and Puerto Rico who make it all possible. As an award-winning…
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Property Manager I (Alamito Terrace)
WinnCompanies
El Paso, TX
- $19 USD / hour
…our communities home, the neighborhoods we help strengthen, and the 4,600+ team members across 30 states, Washington, D.C., and Puerto Rico who make it all possible. As an award-winning…
Added 2 mins ago
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Sales Operations Manager
Tekion
Remote, United States
- $82,875 to $138,000 USD / year
…50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers,…
Added 3 mins ago
SP
Account Representative
Sonoco Products Company
Remote, United States
- $99,360 to $140,400 USD / year
…responsibility. Makes regular contact with existing accounts and prospects continuing to perform discovery, incrThis position will coordinate all direct sales activities relative to those…
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Manager, Store Design and Visual Merchandising, Aveda and Bumble & Bumble
ELC Beauty LLC
New York, NY
Execute and oversee development of merchandising guidelines.
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Area Manager
Ruppert Landscape
Fredericksburg, VA
As an Area Manager, you will be responsible for the operational, financial, and team performance of a portfolio of commercial landscape maintenance accounts. This role leads field and…
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CH
Store Manager In Training
CVS Health
Kirkwood, MO
- $18.5 to $23.88 USD / hour
We provide both virtual and hands on learning experiences to develop you as a leader. Our team of people, that support your growth toward your leadership career include: your District…
Added 3 mins ago
CH
Store Manager In Training
CVS Health
Saint Louis, MO
- $18.5 to $23.88 USD / hour
We provide both virtual and hands on learning experiences to develop you as a leader. Our team of people, that support your growth toward your leadership career include: your District…
Added 3 mins ago
CH
Store Manager In Training
CVS Health
Ellisville, MO
- $18.5 to $23.88 USD / hour
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RN, Registered Nurse | IV Therapy
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Dedicated leadership support, including a Clinical Manager and Professional Development Nurse
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RN, Registered Nurse | Cardiopulmonary
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- $38.96 USD / hour
Departmental leadership support, including Clinical Manager, Clinical Supervisors, Clinical Nurse Leader (CNL), Professional Development Nurse, and Quality Improvement Specialist Nurse
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Critical Care Technician | Intensive Care Unit
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- $19.05 USD / hour
Departmental leadership that supports you as you do your best work including a Clinical Nurse Leader (CNL), Clinical Manager, Clinical Supervisor, Critical Care RN Communicators,…
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Senior Manager, China
U.S. Chamber of Commerce
Washington, DC
We are driven by the pursuit of innovation and partnership and hold ourselves to the highest standards. Our commitment to our members is matched only by our commitment to our employees. As…
Added 5 mins ago
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Vice President, Legal
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NY
- $141,000 to $247,000 USD / year
Churchill, an investment-specialist affiliate of Nuveen (the asset manager of TIAA), provides customized financing solutions to middle market private equity firms and their portfolio…
Added 5 mins ago
Privacy Manager
Panasonic
UNAVAILABLE
Experience supporting technology, software, cloud, digital services, artificial intelligence or machine learning, or product development environments.
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Penetration Tester (Texas/Florida)
Packetlabs
Remote, United States
- $80,000 to $120,000 USD / year
Paid education and professional development reimbursement to support continued learning, certifications and technical growth
Added 6 mins ago
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School Social Worker (LICSW or LCSW)
Manville School/Baker Center for Children and Families
Boston, MA
- $73,000 to $82,000 USD / year
…kindergarten through high school, utilizing trauma-informed and evidence-based practice (EBP). The School Social Worker will complete all clinical documentation, conduct diagnostic and…
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School Adjustment Counselor: South High Community School - 2026-2027
Worcester Public Schools
Worcester, MA
- $61,410 to $91,240 USD / year
At our school, we believe in cultivating a learning environment where every child is known, supported, and empowered to thrive. We are looking for a counselor who not only responds…
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MID-HUMINT Collections Manager Instructor
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Member Funding Desk Internship (6 months)
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Boston
- $30 to $35 USD / hour
The Federal Home Loan Bank of Boston is a leading provider of wholesale funding for housing and community finance in New England serving more than 420 financial institutions across the…
Added 8 mins ago
Associate Manager - CPD Mexico Technical Center
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The Manager – Engineering, serves as the engineering group leader for current product development activities for faucet products at the Mexico Technical Center. This role leads and develops…
Added 8 mins ago
Senior Product Manager
Upstart
Remote, United States
…software to help all Americans get better access, lower rates, and a better process when purchasing a vehicle. Auto lending in the US represents over $600B in annual volume across over 70K…
Added 8 mins ago
Sales Manager
Milan Laser Hair Removal
College Station, TX
Inspire Growth Mindsets: Foster a culture of continuous learning and development, empowering both yourself and your team to embrace new challenges and strive for excellence.

Tyler Technologies

Software Support Specialist - Data & Insights Solutions

Denver, CO, United States

$40,123 USD / year

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Job details

Pay: $40,123 USD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

Software Support Specialist - Data & Insights Solutions Unblocking stuck clients. Solving weird and interesting technical problems with your teammates. Turning chaos into order. Composing elegantly written and helpful responses to client questions and skillfully documenting them for your colleagues so everyone can benefit for the next one.These are just a few of the things that make our Software Support Specialists truly remarkable. And we are looking for additional members of this diverse, high-performing team to work closely with clients using a cloud-based data-as-a-service platform, supporting data-sharing programs at every level of government.Are you nodding and thinking this is exactly what you want to be doing? If so, we should talk!Why this job is importantOur Support Specialists are product experts and technical advisors to anyone who uses, manages, or supports Tyler data platforms, from members of the public to data workers and leaders at government agencies to internal partners and other Tyler divisions.On a given day, you might have a Slack exchange with a Client Success Manager asking you to keep an eye out for potential questions during an upcoming customer Datathon, followed by a real-time diagnostic Slack conversation with engineering to troubleshoot the root cause of a unique client issue. After expertly driving for the clarity you need, you synthesize the input into crisp guidance that you know will push this complex ticket forward toward an expedient resolution and a delighted client. Anticipating the fastest path to understanding, you choose to hop on the phone so you can field the client's follow-up questions in live time.You have another tricky ticket in mind that isn't quite ready to bring to engineering yet; first you plan to workshop some initial investigatory ideas for it with your trusted teammates at today's team standup. Then you have your daily ticket intake, a two-hour shift in which you screen and triage all incoming tickets, solving some inquiries quickly with a canned template while scoping others that might require escalation or a deeper dive. Later on, you'll be supporting a live course for a major city; you'll field questions so that the trainer can maintain their rhythm: together you ensure the city's data coordinators have the skills they need to launch their program successfully.In your work, you are consultative and strategic -- whether you're creating an "extract, transform, load" (ETL) solution to automate a client's data workflow or proactively addressing gaps in our documentation. You take a big-picture approach in seeking operational opportunities to help your team scale, while zooming back in to overcome technical blockers. You're a linchpin, bridging product gaps so our clients can focus on what matters most to them: running best-in-class data programs for government agencies. With your help, clients build their trust in our platform and derive value day-to-day. Location Remote

Responsibilities

In a typical week, you will:

Deep dive on client-reported blockers to identify workarounds and test technical solutions that meet client goals
Troubleshoot technical and data-centric issues, including ETL pipelines and data schemas to help clients understand and solve their business problems
Work with clients to shape and format data for data analysis and visualizations
Participate in client and internal meetings where you leverage your product expertise to inform high-level and finely tuned use cases
Help clients develop creative solutions by leveraging platform APIs with various programming languages
Curate and maintain a broad and best-in-class knowledge base; partner with product owners to develop documentation for product releases
Leverage content in knowledge base to "teach clients how to fish", and identify opportunities for reusable content
Provide Tier II support for Data & Insights solutions sold and managed by other divisions. Engage with personnel of other Tyler divisions to problem-solve for issues and knowledge gaps in the rollout and administration of those solutions.

Qualifications

You have technical acumen and a hunger to keep learning:

Able to understand a technical concept or problem (not just translate it)
Proficient with contemporary online applications and able to learn new technologies at lighting speed.
Able to quickly command a broad, deep range of nuanced cloud-based software behaviors and functionality
Working knowledge of web development principles and programming language syntax sufficient to troubleshoot broken queries (SQL or Python a plus)
Basic knowledge and understanding of data concepts and database structures including fields, tables, views, how to manipulate data, etc.

You're a skilled communicator and investigator:

Skilled at breaking down technical concepts for a variety of audiences, both verbally and in writing
Skilled at communicating with stakeholders and management to translate client expectations and advocate for change based on user needs
Able to direct and control situations with clients toward win-win solutions
Strong ownership mindset: you own solutions, taking charge and driving confidently forward
Analytical and creative ingenuity to troubleshoot and resolve problems
Experience triaging, gathering requirements, and finding clever ways of solving problems

You have a great attitude, mindset, and work ethic:

You're a self-starter, embrace ambiguity, and hold yourself accountable.
You are passionate about team collaboration, high performance, and, most of all, client satisfaction
You relish learning something new: software, tools, skills to further your own development as well your team's overall effectiveness. You're motivated to become a Tyler Data & Insights solutions and internal data sharing expert. You take it upon yourself to drive clarity and seek out answers from technical experts cross-functionally.

And you can meet these logistical requirements:

On a logistical level, you have the flexibility to work different shifts to support clients across time zones, including early or late shifts occurring between 6am and 6pm Pacific. We do our best to provide the flexibility to accommodate our team members' preferred hours
You can pass a state and federal background check; for this position, Public Trust: Moderate background investigation is required. This position requires access to high-compliance systems

AboutUs Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler's end-to-end solutions empower local, state, and federal government entities to operate more efficiently and connect more transparently with their constituents and with each other. By connecting data and processes across disparate systems, Tyler's solutions are transforming how clients gain actionable insights that solve problems in their communities. Tyler has more than 37,000 successful installations across more than 12,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including Government Technology's GovTech 100 list and Forbes' "Most Innovative Growth Companies" list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at . To learn more about ourData & Insightssolutions, visit

Additionally, we aspire to be remarkable: in the culture we create, the products we build, and the services we deliver. We believe a diverse team that embodies different backgrounds and experiences is necessary for us to be the best we can be. Within the company, we pursue a culture of inclusivity by identifying and removing aspects of our culture that stop people from being able to do the best work of their lives in physical and emotional safety, while being their authentic selves. We seek diversity, equity, and inclusion across our organization and in our daily work as individuals.We are committed to making continual progress in everything that we do.

State-Specific Salary Range Disclosure Requirements Salary will generally fall between $45,000 - $65,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible. Taking Care of You & Your Family Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. . Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler. Requisition Number:2022-1940

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. Apply at: https://ipc.us/t/C01223F04B6D4720.

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