Jobs in the United States

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Penetration Tester (Texas/Florida)
Packetlabs
Remote, United States
- $80,000 to $120,000 USD / year
Paid education and professional development reimbursement to support continued learning, certifications and technical growth
Added 1 min ago
MID-HUMINT Collections Manager Instructor
Darkstar Intelligence LLC
Washington, WA
DarkStar Intelligence is seeking a Mid-Level HUMINT Collection Manager Instructor to support the Defense Intelligence Agency (DIA) by developing and delivering training focused on HUMINT…
Added 2 mins ago
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Member Funding Desk Internship (6 months)
Federal Home Loan Bank of Boston
Boston
- $30 to $35 USD / hour
This role may have a hybrid work schedule in our Boston office in accordance with the Bank’s Hybrid Work Program. Interns are encouraged to work in the office as much as possible to enhance…
Added 2 mins ago
Associate Manager - CPD Mexico Technical Center
Kohler Co.
United States
The Manager – Engineering, serves as the engineering group leader for current product development activities for faucet products at the Mexico Technical Center. This role leads and develops…
Added 2 mins ago
Senior Product Manager
Upstart
Remote, United States
…team partners across Product, Engineering, Analytics, Machine Learning, Servicing, Fraud, dealer-facing functions and more to improve the experience for lenders, dealers, and…
Added 3 mins ago
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Employment Specialist/CAS/Job Coaching (B)
Triangle
Malden, MA
- Up to $21.6 USD / hour
Aids in the development & implementation of new and engaging career and social experiences to meet program/participant driven goals
Added 3 mins ago
MS
Manager Patient Advocate - MMTP Administration - Full Time/Days
Mount Sinai Health System
New York, NY
- $65,193 to $97,790 USD / year
- Full-time
Under the supervision of the Assistant Director, the Patient Services Manager shall oversee patient advisory groups and activities through out the program. The Patient Services Manager…
Added 4 mins ago
After School Program Director - 862K
NEW YORK EDGE, INC
Brooklyn, NY
Conducts staff performance evaluations and development plans with the Program Manager and Human Resources Department.
Added 5 mins ago
Senior Manager, Performance & Enablement
World Wide Technology Holding, LLC
Remote, United States
3+ years of people leadership or significant cross-functional leadership experience, including setting work priorities, coaching team members, and managing program delivery.
Added 6 mins ago
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CDL Driver Apprentice
Casella Waste Systems, Inc.
Geneva, NY
- $19 to $20 USD / hour
…Rear load, front load, side load, roll off trucks. Shows a development of improvement of communication skills with customers and coworkers. Exhibits evidence of increased knowledge of the…
Added 6 mins ago
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Staff Innovation Engineer, Marketplace
Built Technologies
Remote, United States
- $180,000 to $240,000 USD / year
AI-native development: Build and refine agent harnesses and layered prompting systems (system, policy, and steering prompts) that automate real workflows - for example, extracting and…
Added 7 mins ago
Data Analyst V
TX-HHSC-DSHS-DFPS
AUSTIN, TX
…(DFPS) Chief Financial Officer (CFO) Office and serves as the manager of the Financial Forecasting Team. This position provides leadership, technical oversight, and strategic forecasting…
Added 8 mins ago
After School Program Director - 862K
NEW YORK EDGE, INC
Brooklyn, NY
Conducts staff performance evaluations and development plans with the Program Manager and Human Resources Department.
Added 10 mins ago
Financial Center Manager Associate - Frisco, TX (Lucas Crossing DeNovo)
Fifth Third Bank, National Association
Frisco, TX
The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small…
Added 10 mins ago
Financial Center Manager Associate - Fort Worth, TX Area
Fifth Third Bank, National Association
Fort Worth, TX
The Financial Center Manager will participate in a comprehensive, customized on-boarding and education program. This includes rotations in Operations, Sales & Service, Lending, Small…
Added 11 mins ago
Manager, Reporting, Analytics and Insights
Safe-Guard Products International LLC
Atlanta, GA
We are looking for a highly skilled Manager, D2C Reporting, Analytics, and Insights to join our Direct-to-Consumer team. In this role, you will transform complex datasets into clear,…
Added 12 mins ago
Account Manager
The Raymond Corporation
Atlanta, GA
As an Account Manager, your role is pivotal in driving our success by cultivating new accounts and nurturing existing ones. Your primary responsibility is to provide material handling and…
Added 14 mins ago
Account Manager
The Raymond Corporation
Atlanta, GA
As an Account Manager, your role is pivotal in driving our success by cultivating new accounts and nurturing existing ones. Your primary responsibility is to provide material handling and…
Added 14 mins ago
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Substance Abuse Navigator
Trustees of University of Pennsylvania
United States
- $19.57 to $26.44 USD / hour
The team includes infectious disease and family medicine clinicians, program manager, data manager, and other SUNs. The ideal candidate will have experience and skills to rapidly establish…
Added 15 mins ago
Manager, Store Design and Visual Merchandising, Aveda and Bumble & Bumble
Estée Lauder Companies
NY · New York
Participate in briefing, concept kickoff and all development session to discuss objectives and push innovation in program launches.
Added 16 mins ago
Senior Manager, Infrastructure & AI Engineering
Ultimus Leverpoint Private Fund Solutions
Columbus, OH · Cincinnati, OH
As Senior Manager, Infrastructure & AI Engineering, you lead the AI Infrastructure team: a Solution Architect, DevOps Engineers and Cloud / Security Engineers who build and run the shared…
Added 17 mins ago
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Architecture Project Manager
GPAC
Detroit, MI
- $90,000 to $110,000 USD / year
…architecture and design firm is seeking an Architecture Project Manager to join its team in the Grand Rapids, Michigan…
Added 17 mins ago
Brand Marketing Manager
Essity HMS North America Inc.
Charlotte, NC
Essity Health and Medical Solutions is seeking a strategic, data-driven Brand Marketing Manager to lead the US Orthopedics portfolio for a leading orthopedics brand. This role will…
Added 19 mins ago
EHS Manager
Skanska USA
Fort Lauderdale, FL
Skanska is searching for a dynamic Environmental Health & Safety (EHS) Manager. This is a great opportunity to start a career with a company that builds things that matter and values its…
Added 19 mins ago
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Software Support Specialist - Data & Insights Solutions
Tyler Technologies
Denver, CO
- $40,123 USD / year
…day, you might have a Slack exchange with a Client Success Manager asking you to keep an eye out for potential questions during an upcoming customer Datathon, followed by a real-time…

Tyler Technologies

Software Support Specialist - Data & Insights Solutions

Denver, CO, United States

$40,123 USD / year

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Job details

Pay: $40,123 USD / year
Posting language: English
Posted: Nov 6, 2026

Original job description

Software Support Specialist - Data & Insights Solutions Unblocking stuck clients. Solving weird and interesting technical problems with your teammates. Turning chaos into order. Composing elegantly written and helpful responses to client questions and skillfully documenting them for your colleagues so everyone can benefit for the next one.These are just a few of the things that make our Software Support Specialists truly remarkable. And we are looking for additional members of this diverse, high-performing team to work closely with clients using a cloud-based data-as-a-service platform, supporting data-sharing programs at every level of government.Are you nodding and thinking this is exactly what you want to be doing? If so, we should talk!Why this job is importantOur Support Specialists are product experts and technical advisors to anyone who uses, manages, or supports Tyler data platforms, from members of the public to data workers and leaders at government agencies to internal partners and other Tyler divisions.On a given day, you might have a Slack exchange with a Client Success Manager asking you to keep an eye out for potential questions during an upcoming customer Datathon, followed by a real-time diagnostic Slack conversation with engineering to troubleshoot the root cause of a unique client issue. After expertly driving for the clarity you need, you synthesize the input into crisp guidance that you know will push this complex ticket forward toward an expedient resolution and a delighted client. Anticipating the fastest path to understanding, you choose to hop on the phone so you can field the client's follow-up questions in live time.You have another tricky ticket in mind that isn't quite ready to bring to engineering yet; first you plan to workshop some initial investigatory ideas for it with your trusted teammates at today's team standup. Then you have your daily ticket intake, a two-hour shift in which you screen and triage all incoming tickets, solving some inquiries quickly with a canned template while scoping others that might require escalation or a deeper dive. Later on, you'll be supporting a live course for a major city; you'll field questions so that the trainer can maintain their rhythm: together you ensure the city's data coordinators have the skills they need to launch their program successfully.In your work, you are consultative and strategic -- whether you're creating an "extract, transform, load" (ETL) solution to automate a client's data workflow or proactively addressing gaps in our documentation. You take a big-picture approach in seeking operational opportunities to help your team scale, while zooming back in to overcome technical blockers. You're a linchpin, bridging product gaps so our clients can focus on what matters most to them: running best-in-class data programs for government agencies. With your help, clients build their trust in our platform and derive value day-to-day. Location Remote

Responsibilities

In a typical week, you will:

Deep dive on client-reported blockers to identify workarounds and test technical solutions that meet client goals
Troubleshoot technical and data-centric issues, including ETL pipelines and data schemas to help clients understand and solve their business problems
Work with clients to shape and format data for data analysis and visualizations
Participate in client and internal meetings where you leverage your product expertise to inform high-level and finely tuned use cases
Help clients develop creative solutions by leveraging platform APIs with various programming languages
Curate and maintain a broad and best-in-class knowledge base; partner with product owners to develop documentation for product releases
Leverage content in knowledge base to "teach clients how to fish", and identify opportunities for reusable content
Provide Tier II support for Data & Insights solutions sold and managed by other divisions. Engage with personnel of other Tyler divisions to problem-solve for issues and knowledge gaps in the rollout and administration of those solutions.

Qualifications

You have technical acumen and a hunger to keep learning:

Able to understand a technical concept or problem (not just translate it)
Proficient with contemporary online applications and able to learn new technologies at lighting speed.
Able to quickly command a broad, deep range of nuanced cloud-based software behaviors and functionality
Working knowledge of web development principles and programming language syntax sufficient to troubleshoot broken queries (SQL or Python a plus)
Basic knowledge and understanding of data concepts and database structures including fields, tables, views, how to manipulate data, etc.

You're a skilled communicator and investigator:

Skilled at breaking down technical concepts for a variety of audiences, both verbally and in writing
Skilled at communicating with stakeholders and management to translate client expectations and advocate for change based on user needs
Able to direct and control situations with clients toward win-win solutions
Strong ownership mindset: you own solutions, taking charge and driving confidently forward
Analytical and creative ingenuity to troubleshoot and resolve problems
Experience triaging, gathering requirements, and finding clever ways of solving problems

You have a great attitude, mindset, and work ethic:

You're a self-starter, embrace ambiguity, and hold yourself accountable.
You are passionate about team collaboration, high performance, and, most of all, client satisfaction
You relish learning something new: software, tools, skills to further your own development as well your team's overall effectiveness. You're motivated to become a Tyler Data & Insights solutions and internal data sharing expert. You take it upon yourself to drive clarity and seek out answers from technical experts cross-functionally.

And you can meet these logistical requirements:

On a logistical level, you have the flexibility to work different shifts to support clients across time zones, including early or late shifts occurring between 6am and 6pm Pacific. We do our best to provide the flexibility to accommodate our team members' preferred hours
You can pass a state and federal background check; for this position, Public Trust: Moderate background investigation is required. This position requires access to high-compliance systems

AboutUs Tyler Technologies (NYSE: TYL) provides integrated software and technology services to the public sector. Tyler's end-to-end solutions empower local, state, and federal government entities to operate more efficiently and connect more transparently with their constituents and with each other. By connecting data and processes across disparate systems, Tyler's solutions are transforming how clients gain actionable insights that solve problems in their communities. Tyler has more than 37,000 successful installations across more than 12,000 locations, with clients in all 50 states, Canada, the Caribbean, Australia, and other international locations. Tyler has been recognized numerous times for growth and innovation, including Government Technology's GovTech 100 list and Forbes' "Most Innovative Growth Companies" list. More information about Tyler Technologies, an S&P 500 company headquartered in Plano, Texas, can be found at . To learn more about ourData & Insightssolutions, visit

Additionally, we aspire to be remarkable: in the culture we create, the products we build, and the services we deliver. We believe a diverse team that embodies different backgrounds and experiences is necessary for us to be the best we can be. Within the company, we pursue a culture of inclusivity by identifying and removing aspects of our culture that stop people from being able to do the best work of their lives in physical and emotional safety, while being their authentic selves. We seek diversity, equity, and inclusion across our organization and in our daily work as individuals.We are committed to making continual progress in everything that we do.

State-Specific Salary Range Disclosure Requirements Salary will generally fall between $45,000 - $65,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible. Taking Care of You & Your Family Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. . Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler. Requisition Number:2022-1940

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws. Apply at: https://ipc.us/t/C01223F04B6D4720.

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