Account Representative - ERP Pro

Description

We’re seeking a driven, relationship-focused Account Representative to grow and expand Tyler’s ERP Pro client base. This role is centered on maximizing value within existing customers - helping public sector organizations optimize operations while identifying opportunities to expand Tyler solutions. You will act as a strategic partner to your clients, combining consultative selling, product expertise, and relationship management to drive measurable outcomes and revenue growth. Location: Regional (Lubbock) | Travel/Home-Based Travel: 25-50%

Responsibilities

• Develop deep expertise in Tyler ERP Pro solutions and effectively map capabilities to client needs
• Proactively engage clients to uncover new opportunities and assess interest in additional products/services
• Clearly communicate product value, features, and outcomes; address questions and remove barriers to purchase
• Follow up on leads generated internally and convert interest into qualified opportunities
• Lead full sales cycles including discovery, demos, proposals, and contract closure
• Support and contribute to RFP responses as needed
• Travel to client sites, industry events, and user groups to strengthen relationships and drive awareness
• Collaborate cross-functionally with internal teams to ensure customer success

Qualifications

• Bachelor’s degree (preferred)
• 2–5+ years in software sales, account management, or SaaS environments
• Experience working with existing customer accounts (expansion + retention focus)
• Municipal/public sector experience strongly preferred
• Familiarity with CRM systems (Salesforce, Dynamics, etc.)
• Strong presentation and public speaking skills
• Proficiency in Microsoft Office and general PC applications
• Valid driver’s license and ability to travel (25–50%)