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Added 3 mins ago
Overnight Stocking Manager - Marquette, MI
Meijer Great Lakes LP
Marquette, MI
The Overnight Stocking Manager is responsible for overall team member engagement for those in span of care. You will be responsible for driving recognition, feedback and coaching,…
Added 18 mins ago
J
Senior Project Manager, Scrum Master
Jobgether
Remote, United States
- $130,000 to $140,000 USD / year
…and next steps. Our partner is looking for a Senior Project Manager, Scrum Master based in the United…
Added 18 mins ago
Billing & Collections Specialist
Jobgether
Remote, United States
Take ownership of past-due accounts from initial follow-up through resolution or escalation, ensuring consistent communication and timely action.
Added 31 mins ago
SC
CLIENT SUCCESS CHAMPION II
Sound Community Bank
Seattle, WA
- $21.3 to $31.7 USD / hour
Quickly identifies problems that arise and provides resolution or referral.
Added 37 mins ago
A
Sr Civil Track Engineer
AECOM
Fresno, CA
- $90,000 to $160,000 USD / year
Under the direction of the Rail Infrastructure Manager, the Senior Track & Civil Engineer provides advanced engineering support for track and civil infrastructure design & construction and…
Added 37 mins ago
A
Sr Civil Track Engineer
AECOM
Bakersfield, CA
- $90,000 to $160,000 USD / year
Under the direction of the Rail Infrastructure Manager, the Senior Track & Civil Engineer provides advanced engineering support for track and civil infrastructure design & construction and…
Added 37 mins ago
A
Sr Civil Track Engineer
AECOM
Sacramento, CA
- $90,000 to $160,000 USD / year
Under the direction of the Rail Infrastructure Manager, the Senior Track & Civil Engineer provides advanced engineering support for track and civil infrastructure design & construction and…
Added 43 mins ago
UG
Field Care Coordinator - Rutherford County, TN
UnitedHealth Group
Murfreesboro, TN
- $29 to $52 USD / hour
Refer clinical decisions beyond level of authority for members who do not meet established criteria to manager for review and decision
Added 51 mins ago
Sr Portfolio Manager
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Sr Portfolio Manager based in the United States.
Added 1 hour ago
Assistant Judicial Case Manager - Suffolk Probate & Family Court
State of Massachusetts
Suffolk Probate %26 Family Court, MA
Added 1 hour ago
AD
Diagnostic Success Partner-New England
Antech Diagnostics
Remote, United States
- $64,000 to $79,000 USD / year
…DSP will work in tight partnership with the Diagnostic Sales Manager (DSM), Diagnostic Sales Associates (DSA), and other members of the sales team to ensure a collaborative effort on all…
Added 1 hour ago
FM
Sr QMSR Manager
Fresenius Medical Care
Waltham, MA
- $122,000 to $205,000 USD / year
Interacts frequently with internal departments and external customers/vendors; particularly in problem resolution. Responsible for hiring, coaching, and counseling employees, including…
Added 1 hour ago
Sr. Director, Accounting and Financial Reporting
Fresenius Medical Care
Waltham, MA
…audit requests, reviewing audit findings, and ensuring timely resolution of…
Added 1 hour ago
Pathology technician
Beth Israel Lahey Health
Cambridge, MA
Under the general supervisor of the Anatomic Pathology Manager, or designee, the Pathology Technician performs all specific core specimen accessioning, specimen reconciliation and…
Added 1 hour ago
Pathology Team Leader/Hematology/40hrs
Beth Israel Lahey Health
Boston, MA
Serves as liaisons between Lab Support Services and technical departments and provides timely communications and resolution of problems to clients outside the labs.
Added 1 hour ago
Provider Clinical Operations Consultant, Senior Manager
PwC
Boston, MA
…capacity management, and service line performance. As a Senior Manager you will lead large projects, apply sound judgment through complexity, and guide multidisciplinary teams while…
Added 1 hour ago
UG
Field Care Coordinator - Hamilton, Bradley and McMinn County, TN
UnitedHealth Group
Chattanooga, TN · Cleveland, TN · Athens, TN
- $29 to $52 USD / hour
Refer clinical decisions beyond level of authority for members who do not meet established criteria to manager for review and decision
Added 1 hour ago
PG
Public Safety Aides at Bowie Branch Library
PRINCE GEORGES COUNTY MEMORIAL LIBRARY SYSTEM
Bowie, MD
- $20 to $23 USD / hour
Keep the Branch Manager or Person-In-Charge (PIC) informed of unusual situations, safety concerns, and significant incidents.
Added 1 hour ago
Account Manager, WM Advisory
Northern Trust Bk of Delaware
Wilmington, DE
2. Coordinates resolution of client issues and informs clients of steps taken to resolve requests or problems.
Added 1 hour ago
Civics Outreach Manager, Consumer Apps Marketing
Google
Washington, DC
As a Civics Outreach Manager at Google, you'll help campaigns, elected officials, and political organizations leverage Google's products and tools – including AI tools like Gemini, Search,…
Added 1 hour ago
Telepharmacy Technician - (Onsite - Store 09340 - Phoenix, AZ) - FT
CVS Health
Anthem, AZ
…access to the Supervising Pharmacist for counseling. d. Problem Resolution • Partners with front store management to drive customer service. This includes ensuring that the appropriate…
Added 1 hour ago
Systems Engineer - Level 5 IPT Lead
Northrop Grumman
Chandler, AZ
Act as Control Account Manager (CAM) for assigned work scope, including planning, budgeting, tracking, and reporting performance.
Added 1 hour ago
Sr. Manager Business Analysis - Medicare / Medicaid
CVS Health
Scottsdale, AZ
…enterprise IT teams, and external vendor partners. The Senior Manager brings structure, visibility, and accountability to solution design, issue resolution, and implementation, with a focus…
Added 1 hour ago
Project Manager - Translations
Jobgether
Remote, United States
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Project Manager – Translations based in the United States.
Added 1 hour ago
A
Manager, Conversational & Agentic AI
ADP
Tucson, AZ
- $86,600 to $161,600 USD / year
Manager, Digital Marketing - Conversational & Agentic AI

Tyler Technologies Inc.

Client Experience Manager

Billings, MT, United States

Salary will generally fall between $51,035 - $65,000 before adjustment for geographic differences.

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Job details

Pay: Salary will generally fall between $51,035 - $65,000 before adjustment for geographic differences.
Posting language: English
Posted: Oct 13, 2026

Original job description

Experience Required

None

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$ / yearly

Hours Per Week

Number Of Positions

Job Description

Client Experience Manager

Apply Online

The Client Experience Manager plays a pivotal role in transforming support into client success. This leader is directly responsible for the engagement, growth, and performance of a cross-functional team-including Client Experience Champions, Client Engagement Leads/Managers, and Learning Enablement Coaches.

Location

Billings, Montana | Lawrenceville, Georgia | Latham, New York | Lubbock, Texas | Pittsburgh, Pennsylvania

Travel

10-25%

Responsibilities

Own the client experience for the assigned region, with NPS as the primary success metric.

Actively track and improve clients' NPS performance through relationship building, issue resolution, and value delivery

Use NPS data to inform outreach plans and success strategy adjustments

Regularly engage with clients and oversee communication on critical issues, roadmap items, and new features.

Understand regional client trends and ensure proactive outreach strategies are in place.

Surface product gaps, friction points, and enhancement opportunities to internal teams.

Serve as a high-level escalation path for client concerns that require management handling.

Consistently highlight Tyler's unique value in conversations with clients and internal stakeholders

Ensure regional teams understand how to communicate product differentiators when managing escalations or sharing best practices

Serve as a champion for the client experience-reinforcing where Tyler's solutions are delivering exceptional outcomes

Step in to handle support incidents as needed, especially during high-volume periods

Help clients navigate change-whether product updates, cloud transitions, or process shifts-by providing clarity, reassurance, and structured communication.

Monitor regional call trends, case volumes, and support backlogs-ensuring appropriate resource coverage and load balancing.

Ensure SLAs are being met and pull in Client Engagement and Learning Enablement team members to assist with incidents as appropriate

Identify and act on staffing needs or workflow adjustments to improve service responsiveness.

Partner with other regional teams to share best practices and align on enterprise client strategies.

Track and report on team and regional performance-including NPS, CSAT, and operational KPIs.

Ensure all team members follow the regional feedback processes

Clients demonstrate loyalty and satisfaction through strong Net Promoter Scores (NPS) and qualitative feedback

Proactive client outreach is happening consistently-not just reactive support.

Regional themes and client needs are regularly synthesized and shared with product, support, and leadership stakeholders.

Qualifications

Strong understanding of support operations, client lifecycle, and feedback systems (NPS, CSAT, CES)

Excellent communication, prioritization, and problem-solving skills

Familiarity with ERP systems, local government software, or SaaS environments is a plus

Ability to travel 10-25% annually

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $51,035 - $65,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Taking Care of You & Your Family

Your health and well-being are important to us. That's why we invest in our team members by offering competitive benefits to support their health and financial wellness. Learn more about how we care for our people.

Apply Online

Requisition Number:2026-9298

#INDSS

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, protected veteran status, or any other status protected under local, state, or federal laws. If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request by emailing jobs@tylertech.com or by calling 800.646.2633 ext. 791008. Please keep in mind these methods are reserved for individuals who require accommodation due to a disability.

Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender/sex, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.

Is this a registered apprenticeship?

False

Place of Work

On-site

Requisition ID

1025c94eed4f74c88b0a8842d16e35a01ad6a130

Job Type

Full Time

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