Academic Advising Support Associate - Front Desk

Tyler Junior College gives equal consideration to all applicants for admission, employment and participation in its programs and activities without regard to race, color, religion, national origin, gender, gender identity, gender expression, sexual orientation, age, marital status, disability, veteran status or limited English proficiency (LEP).

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

All positions are on-site, located in Tyler, Texas, unless otherwise stated in the job posting.

ABOUT Provide critical academic support functions for the academic advising department and provide exceptional and accurate customer service to TJC prospective/current students and internal departments.

WHAT YOU WILL DO

Primary Responsibilities

• Support the front desk area of the Academic Advising Center and Check-In stations at events to ensure positive customer service
• In partnership with the Manager of Academic Advising Support, support the front desk area’s office scheduling and rotation to ensure immediate service opportunities for students seeking academic advising
• In partnership with the Manager of Academic Advising Support, support the designated academic advising appointment calendar by engaging with academic advisors and associate directors to ensure optimal student advisor contact availability according to grouping and/or pathway
• Support the academic advising department and students relating to assisting with self-registration and other basic questions that may not require an appointment with an academic advisor
• Greet and sign in students, retrieve/accept documents, answer phones and emails, schedule appointments, scan/index advising documents, and file as needed
• Maintain a customer-friendly, confidential, and professional environment and a welcoming attitude
• Provide staff support to include preparation of documents supporting advisement, records maintenance, data input, tracking reports, and the use of Banner and Xtender
• Assist in the preparation and compilation of special reports, forms, and other documents as required
• Communicate in person and by telephone with the internal and external customers of the College; provide information to students, parents, faculty/staff, and the general public
• Provide professional, timely, and courteous assistance to internal and external stakeholders of TJC
• Travel to other TJC locations as required for advising support duties
• Maintain confidentiality of student information and records; knowledge of FERPA and other applicable laws and regulations
• Meet or exceed annual performance expectations as designated by the Manager of Academic Advising Support
• Perform other duties as assigned by the Manager of Academic Advising Support

COMPETENCIES Knowledge, Skills, and Abilities Collaboration/Teamwork, Computer Software Skills, Customer Service, Decision-making, Internet Research, Interpersonal Skills, Multi-tasking, Written Communication, Organizational Skills, Problem-solving, Time Management, Typing/Word Processing

SUPERVISORY RESPONSIBILITIES

Individual Contributor

Work Environment: Regular work required outside of normal business hours Physical Demands: Sitting, walking, standing Travel Required: Yes - Minimal If travel is required, the candidate must have and maintain a current, valid Texas driver’s license and an acceptable driving record

WHO YOU ARE

Required Education Associate’s degree in a related field

Required Experience One year of related experience

Additional Job-Specific Requirements Experience with EAB NavigateADDITIONAL INFORMATION EXPECTATIONS

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Will have contact – in person, by email, or by phone – with staff, students, and the general public.
• Must exhibit a sensitivity to and an understanding of the diverse academic, socio-economic, cultural, and ethnic backgrounds of staff and students and to staff and students with disabilities.
• Regular and punctual attendance is an essential function of each employee.

NOTE: With or without reasonable accommodation, the individual in this position must possess the competencies and must be able to perform the essential functions and duties of the job as described above - including essential tasks requiring specific physical demands.

*Tyler Junior College gives equal consideration to all applicants for admission, employment, and participation in its programs and activities without regard to race, creed, color, national origin, gender, age, marital status, disability, veteran status, or limited English proficiency (LEP). Tyler Junior College respects the legal rights of each person to work and learn in an environment that is free from unlawful sexual discrimination, including sexual harassment and sexual violence. Benefits INSURANCE (Coverage fully or partially funded by the College) Health Insurance Health insurance will become effective on the first of the month following 60 days of employment, provided that insurance enrollment forms are submitted. There are two plans for employees to choose from, both administered by Blue Cross and Blue Shield. With either plan, you have access to a network of over 10,000 medical and mental health providers in Texas. Both plans include a comprehensive prescription drug program through Optum Rx.

Employee's premium is fully funded by the College and State. Dependent premiums are funded 75% by the College and State, and 25% by the employee.

Basic Life Term Life Insurance The State provides employees a term life insurance policy of $5,000 with $5,000 accidental death and dismemberment.

Long-Term Disability This benefit is made available by the State and is fully funded by the College. Approved benefit pays 60% of insurance salary after 180-day elimination period. Benefits are paid until your return to work, reach full Social Security retirement age or are no longer considered disabled under the plan.

Optional Term Life Insurance With this optional plan, employees may purchase one to four times their annual salary in life insurance. The College funds one times the annual salary premium not to exceed $120 annually.

OPTIONAL INSURANCE (Coverage fully funded by the employee) Dental Insurance Two dental insurance plans are available to full-time employees and eligible dependents.

Vision Insurance The health insurance plan covers some vision and eye health services, but does not cover the cost of eyeglasses and contact lenses. Additional vision insurance is offered to full-time employees and eligible dependents to help offset those costs.

Voluntary Accidental Death and Dismemberment This optional benefit provides additional financial support when there is an accidental death or injury of a certain type.

Short-Term Disability If claim is approved, this optional benefit pays 66% of monthly salary after a 30-day elimination period up to five months.

Cancer/Intensive Care Plan/Heart Plan/Accident Plan Several optional plans are available to employees and eligible dependents through AFLAC.

Dependent Term Life Insurance An optional term-life insurance policy of $5,000 with accidental death and dismemberment is available for all eligible dependents.

Tobacco User Premium All participants enrolled in a Texas Employees Group Benefits Program (GBP) health plan must be certified as a tobacco user or non-user. Tobacco users of any age – adults and minors – are charged the $30 tobacco user premium each month.

RETIREMENT Retirement The Teacher Retirement System of Texas (TRS) is provided and required for all full-time employees. Full-time faculty an eligible administrative employees may elect the Optional Retirement Program (ORP) as an alternative to TRS.

TJC Alternative Retirement Plan The College contributes on a monthly basis 4% of a full-time employee's salary into an alternative retirement plan administered by TIAA-CREF. Additionally, if an employee contributes 1%, 2% or 3%, the College will make a matching contribution for a total of 6%, 8% or 10% respectively. Some vesting requirements will apply.

Tax-Sheltered 403(b) Plans An optional retirement plan available to full-time employees. Employees may contribute up to the annual IRS maximum limitation in voluntary retirement savings to various approved vendors.

457 Deferred Compensation Plan An optional retirement plan available to full-time employees. Employees may contribute to the annual IRS maximum limitation in this voluntary retirement savings plan.

HOLIDAYS AND LEAVE

Vacation Only 12-month employees are eligible to accrue vacation time on a monthly basis.

• 10 days for 1-7 years of service
• 12 days for 8-10 years of service
• 15 days for 11-15 years of service
• 20 days for 16+ years of service

Sick Leave Full-time employees accrue 8 hours per month per contract length, with a maximum accrual of 90 days.

Holidays

• New Year's Day
• Martin Luther King Jr. Day
• Good Friday
• Memorial Day
• Independence Day
• Labor Day
• Thanksgiving Day
• Christmas Eve
• Christmas Day

Reduced Operations Periods

• Spring Break (5 weekdays)
• Thanksgiving Break (5 weekdays including Thanksgiving Day)
• Winter Break (7 to 12 weekdays)

PROFESSIONAL AND CONTINUING EDUCATION

Professional Development The cost of tuition in selecting Continuing Education courses offered by the College may be covered under the Employee and Family Scholarship program. Additional professional development opportunities may be afforded to employees at no cost with prior supervisor approval.

Enrollment in TJC Credit Classes The Employee and Family Scholarship, subject to availability of funds, is offered to full-time employees and their eligible dependents for applicable courses. The scholarship covers: Tuition (excludes out-of-district surcharge), General Education Fee, Student Life Fee, Health Services Fee, Registration Fee, Parking Fee, Distance Education Fee, Lab Fee and the College Preparatory Fee.

The Tuition Exemption program allows for the exemption of all tuition and fees for credit courses and approved non-credit courses for full-time employees meeting applicable guidelines.

OTHER BENEFITS

TJC Event Attendance Free admission to regular season College sporting events for employees and immediate family. Free admission for two to most cultural arts events on campus.

Library Use Employees may utilize the Vaughn Library and Learning Resource Center.

Fitness Facility Use Employee and immediate family use of the Apache Recreation Center – an indoor weight and exercise center, 18-hole disc golf course, covered basketball course, and outdoor ping-pong table and cornhole. The cost is $5 per ID.

Disclaimer: These benefits are subject to change without notice. The College reserves the right to change, modify and/or terminate any program with or without reason or notice. This is intended for informational purposes only and does not constitute any agreement on the part to Tyler Junior College to provide employment to or benefits for the prospective employee.This is a security-sensitive position. Candidates will be subject to a criminal background check.