Network Specialist II

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Network Specialist II Job Title: Network Specialist II Agency: Health & Human Services Comm Department: Regional Office Support Desksi Posting Number: 22982 Closing Date: 12/03/2026 Posting Audience: Internal and External Occupational Category: Computer and Mathematical Salary Range: $4,020.33 - $5,178.00 Pay Frequency: Monthly Salary Group: TEXAS-B-19 Shift: Day Additional Shift: Days (First)

Telework:

Travel:

Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Nonexempt

Facility Location:

Job Location City: AUSTIN Job Location Address: 701 W 51ST ST

Other Locations:

MOS Codes: 0605,0620,0630,0631,0639,0670,0699,0784,1721,1723,1799,2611,2659,5974,6694,17C,17C0,17DX,17S,17SX 181X,182X,18E,1B4X1,1D7X1,1D7X3,1N2X1,255A,255N,255S,255Z,25B,25D,25H,25U,25X,26A,26B,26Z,35T,514A 5COX1D,5C0X1N,5C0X1S,681X,682X,781X,782X,CTI,CTM,CTT,CWT,CYB10,CYB11,ET,ISM,IT,ITS

This position is open to U.S. Citizens and permanent residents.

This onsite role requires the selected candidate to work from an HHS office in Austin, Texas.

Performs routine (journey-level) network systems work. Works under moderate supervision, with limited latitude for the use of initiative and independent judgment. Employees at this level may rely on direction from others to solve problems that are not standard. Employees may also assist other staff in performing work of greater complexity and may maintain the operating system and security software used on the network, add new users to the network, and establish rights and privileges.

Essential Job Functions:

• Provides routine (journey level) user support and training in the use of available hardware, software, and utilities. Serves as contact for remote network locations to obtain clarification on problems and resolutions. Educates users on new or less frequently used features of existing products. Keep current on all work-related technology and Operating System environments and required training. Stays updated with the latest advancements in system administration, technologies, and security best practices.
• Provides user support and training in the use of available hardware, software, and utilities. Serves as contact for remote network locations to obtain clarification on problems and resolutions. Educates users on new or less frequently used features of existing products. Keep current on all work-related technology and Operating System environments and required training. Stays updated with the latest advancements in system administration, technologies, and security best practices.
• Assist in project and assignment completion goals. Keeps team and leadership informed of the status of projects and work-related assignments. Ensures timely updates on project and assignment related tasks in the format requested. Takes ownership of assigned tasks, works independently with moderate supervision, and demonstrates initiative in problem-solving.
• Promote teamwork and build relationships that promote a healthy team environment by providing leadership to complete work goals and assisting coworkers with job tasks to achieve high customer service and productivity levels.
• Provides excellent customer service. Models a positive customer service spirit by exhibiting a friendly and helpful attitude with the unit customers and all other entities (external and internal to IT).
• Other Duties: Assists in responding to public health needs including, but not limited to, disease outbreaks, biological, environmental, and weather emergencies, and perform other related duties as assigned (marginal functions).

Knowledge Skills and Abilities:

• Knowledge of personal computer hardware and software,
• Knowledge of network operating systems and security software.
• Knowledge of SCCM (System Center Configuration Manager).
• Knowledge of Service Level Agreements
• Knowledge of troubleshooting and repairing IT related hardware and software
• Skilled in verbal and written communication
• Skill in installing and maintaining Windows Operating systems, Active Directory and Microsoft Office Suites
• Ability to translate technical and industry terms into non-technical language for training and orientation.
• Ability to recognize, analyze, and resolve network problems, to train others, and oversee the work of others.
• Ability to organize and prioritize work.
• Ability to work in a team environment, as well as to recognize technical limitations and seek competent assistance when needed.
• Ability to move computer / telecommunications equipment.
• Ability to work more than 8-5 / M-F when needed.
• Ability to adhere to HHS Guiding Principles, Code of Ethics and Universal Expectation for Personal Responsibility.

Registrations, Licensure Requirements or Certifications:

• Information Technology Infrastructure Library (ITIL v5) preferred.
• CompTIA A+ certification (preferred)

Initial Selection Criteria:

• Experience supporting Microsoft Windows based computers in a local or wide area network environment.
• Experience working in a trouble ticket resolution environment, such as BMC Helix.
• Experience in Active Directory.
• Experience providing computer support.

Additional Information:

Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual.

Selected candidates must be legally authorized to work in the U.S. without sponsorship.

Selected candidate must be willing to commute to the office on the required days.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.