Director II

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match - often adding hundreds of dollars each month to what you take home or save.

Here’s what you get as a full-time employee:

• 100% paid health insurance for you, and 50% paid for eligible family members - saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance - at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: Director II Job Title: Director II Agency: Dept of Family & Protectve Svc Department: CBC Operations Division Posting Number: 22781 Closing Date: 11/10/2026 Posting Audience: Internal and External Occupational Category: Community and Social Services Salary Range: $7,015.16 - $11,864.50 Pay Frequency: Monthly Salary Group: TEXAS-B-27 Shift: Day

Additional Shift:

Telework: Eligible for Telework Travel: Up to 45% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt

Facility Location:

Job Location City: AUSTIN Job Location Address: 4900 N LAMAR BLVD

Other Locations:

MOS Codes: 8003,8040,8041,8042,10C0,111X,112X,113X,114X,20C0,30C0,40C0,611X,612X,631X,641X,648X,90G0,91C0,91W0 97E0,SEI15

Brief Job Description:

The Community-Based Care Director II – Case Management Transformation Program (CMTP) performs managerial work performs managerial work providing direction and guidance in strategic operations, planning, setting goals and objectives; developing policies, procedures, and guidelines; establishing priorities, standards, and measurement tools for determining progress in meeting goals; coordinating and evaluating program activities or business functions; and reviewing and approving budget; supporting CBC program operations, strategic initiatives, and the CMTP project; working collaboratively with program, operational, and information technology partners to ensure CBC business needs are incorporated into the design, implementation, and ongoing adoption of the new case management system while advancing broader CBC operational priorities. Work also involves representing CBC in strategic planning, operational improvement initiatives, business process analysis and redesign, policy and practice alignment efforts, solution design activities, requirements development, and the review of project deliverables. This role ensures alignment with DFPS child welfare practice, policy, federal CCWIS requirements, and stakeholder needs for CBC. Supervises the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

Develop long-range and short-term plans.

• Oversees and facilitates collaboration among agencies, DFPS divisions, and program areas to gather critical input and data necessary the development, analysis, and execution of CMTP program processes and policies supporting short- and long-term objectives.
• Collaborates with agency executives and the DFPS Information Technology Services, CBC staff, contractors, and stakeholders to design and implement standardized methodologies and processes that support program improvement, policy implementation, service innovation, and operational excellence.

Directs program activities and/or business functions within a department(s) or division(s).

• Oversees and manages comprehensive analysis and review of CBC operational initiatives, program performance measures, and CMTP program implementation activities to assess business needs, identify risks, and develop solutions that strengthen program effectiveness and support strategic decision-making.
• Oversees and prepares CBC CMTP program forecasts while ensuring compliance with funding source requirements and alignment with regulatory and program expectations.

Develops and implements techniques for evaluating program activities and/or business functions within a department or division; and identifies need for changes.

• Directs the design, development, compilation, evaluation and implementation of complex CBC CMTP reports and analytical studies to assess DFPS case management informational needs, trends, and impacts, and to inform continuous improvement efforts.
• Directs the analysis of current CBC business processes and operational practices, supports future-state process design, and recommends improvements that promote efficiency, accountability, and positive outcomes for children and families.
• Oversees evaluation of business operations to identify opportunities for improvement and design and recommend solutions to improve business operations through policy development and revision, proposals, and reviews with division leadership.

Develops and establishes goals and objectives consistent with the agency’s strategic plan.

• Directs, manages, establishes, and implements CBC CMTP program goals and objectives that align with the agency’s strategic plan and support long-term sustainability.
• Coordinates with agency executives, program staff, and other state agencies to plan, develop, and implement both short- and long-term strategic CMTP program analyses that guide agency-wide decision-making.
• Provides leadership and strategic input regarding operational risks, dependencies, policy implications, performance outcomes, and system modernization efforts affecting CBC operations.

Develops, reviews, and approves budgets and major expenditures; and ensures that requirements of funding sources are met.

• Oversees the development, implementation, coordination, and ongoing evaluation of CBC CMTPP project processes to ensure accurate implementation and alignment with program goals and funding requirements.

Develops policies, procedures, and guidelines; and implements and monitors compliance.

• Manages and collaborates with DFPS executives and the DFPS ITS to develop, implement and monitor policies, procedures, and guidelines specific to the CBC program to ensure consistency and compliance.
• Directs the development of assessment tools and measurement criteria to effectively monitor adherence to CBC CMTP project policies, procedures, and guidelines and to ensure accountability.
• Collaborates with users and team members to understand and document business processes and provide training on business solutions, applying change management principles.

Plans, develops, and approves schedules, priorities, and standards for achieving goals; and directs evaluation activities.

• Oversees the review and analysis of documentation, records, data, and CMTP program reports related to CBC to identify issues, evaluate alternatives, and develop effective, data-driven solutions.
• Directs the utilization of comprehensive reporting and data analysis to continuously monitor, assess and improve the CMTP project health and long-term viability of the CBC Program.
• Recognizes and monitors deficiencies in business processes, operational practices, data quality, policy implementation, and system functionality that affect CBC performance and service delivery.
• Identifies operational improvements, policy enhancements, business process changes, and system functionality necessary to support evolving CBC requirements and legislative mandates.

Represents the agency at business meetings, hearings, trials, legislative sessions, conferences, and seminars or on boards, panels, and committees.

• Participates as an active member of the CMTP project team while providing leadership and subject matter expertise on broader CBC operational, strategic, and policy initiatives.
• Contributes subject matter expertise to requirements development, solution design, and system reviews.
• Attends conferences, consult with counterparts at other agencies, conducts research online, and follow emerging trends to ensure that business practices are efficient, effective, and contemporary, meeting current industry standards.
• Ensures stakeholders’ expectations are met and identifies, and resolves disconnects through negotiation or governance mechanisms.
• Serves as a liaison with internal and external stakeholders to facilitate collaboration in the development and review of CBC CMTP program analyses through structured workgroups and individual engagement.
• Plans, leads, and facilitates meetings to clarify complex CBC CMTP program issues, evaluate alternatives, and negotiates and implements viable solutions.
• Leads or participates in special CBC projects, strategic initiatives, readiness activities, and operational improvement efforts designed to strengthen Community-Based Care implementation and outcomes statewide.

Reviews and approves management, productivity, and financial reports and studies.

• Develops, reviews, and conducts comprehensive analyses of complex CBC CMTP program and operational reports to identify emerging trends, evaluate program and organizational performance, detect variances, and highlight key areas requiring corrective action, process improvement, or strategic intervention.
• Reviews program documentation, vendor deliverables, and solution concepts for alignment with DFPS program and operational needs.
• Maintains, enhances, and continuously monitors detailed tracking systems and status reports related to CBC CMTP improvement initiatives, ensuring accurate documentation of progress, evaluation of outcomes, and regular communication of efficiency and effectiveness measures to executive leadership.
• Prepares, reviews, and delivers clear, comprehensive, and high-quality written reports, executive summaries, briefings, and supporting documentation to effectively communicate CBC CMTP program analyses, findings, risks, and actionable recommendations to leadership and stakeholders.

Reviews results of special investigations, internal audits, research studies, forecasts, and modeling exercises to provide direction and guidance.

• Collaborates with executive leadership and DFPS ITS to review, interpret, and synthesize findings from special investigations, internal audits, research studies, financial forecasts, and modeling exercises, providing strategic direction and actionable guidance to support sound CBC CMTP program and operational decisions.
• Oversees the review and evaluation of comprehensive documentation, audit reports operational data, and performance metrics related to both contractor and agency functions to identify issues, assess risks, evaluate alternatives, and develop and implement effective, data-informed solutions.
• Directs the utilization of a wide range of data sources, analytical tools, and reporting mechanisms to continuously monitor, assess, and improve the CBC CMTP program overall project health, operational efficiency, and program effectiveness.
• Identifies gaps in operations, policy, practice, training, technology, and business processes and develops recommendations that will improve program effectiveness, stakeholder engagement, and service delivery outcomes.

Provides professional oversight and guidance to other occupations or support staff, including executive and/or management-level staff, to ensure compliance with and adherence to regulatory standards and established procedures.

• Serves as a senior-level internal consultant to executive leadership and management staff on complex and high-impact strategic CBC CMTP program initiatives, providing expert analysis, interpretation, and recommendations that inform and guide agency direction and policy decisions.
• Communicates planning and key decisions by program and IT leadership and management to appropriate audiences.
• Collaborates closely with executive leadership, DFPS ITS, CBC staff, contractors and stakeholders to identify, analyze, and resolve complex operational, programmatic, policy, and technical challenges through practical, and strategic solutions.
• Provides ongoing fiscal oversight, guidance, and support CBC Operations Managers and staff to promote consistent application of CBC CMTP program policies, strengthen management practices, and ensure compliance with regulatory and agency standards.
• Supervises, hires, and manages CBC CMTP program staff by providing clear direction, setting expectations, delivering ongoing mentorship, and creating professional development opportunities that enhance individual and team performance.
• Oversees employee timekeeping, leave management, and all required human resources-related activities to ensure compliance with agency policies, procedures, and operational requirements.
• Implements and maintains a comprehensive performance management framework that fosters employee engagement, accountability, and continuous improvement through structured goal setting, regular feedback, performance evaluations, and individualized development planning.

Performs related work as assigned.

Knowledge, Skills and Abilities (KSAs):

Knowledge of local, state, and federal laws and regulations relevant to program activities and/or business functions; business and management principles involved in strategic planning, resource allocation, and leadership techniques; and the principles and practices of public administration and management. Knowledge of CBC operations, contract oversight principles, child welfare practice, performance management, organizational change, and current DFPS applications. Knowledge of CBC functionality in the Information Management Protecting Adults and Children in Texas (IMPACT) system; DFPS policies, practices, and workflows; DFPS organizational structure, business processes, and service delivery environment; Knowledge of current DFPS applications.

Skill in establishing plans and setting objectives and goals that support an overall business strategy; decision-making, including assessing risk and using good judgment to inform decisions and recommendations to leadership; and conflict resolution and working quickly and collaboratively to solve problems; communicating effectively with executives, providers, operational staff, technical partners, contractors, and external stakeholders; fostering collaboration across programmatic and technical environments; analyzing business processes translating program needs into clear business or functional requirements; reviewing and evaluating system designs and project deliverables; cross collaborating with program, technical, and vendor teams; utilizing MS Office products and other applications relevant to the work.

Ability to lead and contribute to large-scale strategic initiatives, organizational change efforts, and system modernization projects while maintaining a focus on CBC operational goals and outcomes. Ability to serve as a collaborative team member on large-scale, multi-program IT initiatives and to supervise the work of others; direct and organize program activities and/or business functions; establish goals and objectives that support the strategic plan; identify problems, evaluate alternatives, and implement effective solutions; develop and evaluate agency policies and procedures; prepare concise reports; to communicate effectively; work effectively in a large, complex organizational environment; manage multiple priorities and adapt in a fast-paced project setting; analyze problems, identify risks, and recommend practical solutions; maintain the security and integrity of the infrastructure per Governor Abbot Executive Order GA-48.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Required Experience:

Bachelor’s degree from an accredited college or university, or equivalent professional experience may substitute for formal education on a year‑for‑year basis. Direct child welfare and/or adult protective services program experience. Minimum of five (5) years of experience in DFPS programs or in a comparable child welfare system in another state. Demonstrated knowledge and subject-matter expertise of CBC. Four years’ experience utilizing Information Management Protecting Adults and Children in Texas (IMPACT), ideally CBC functionality. Two years’ experience as a DFPS supervisor or above.

Preferred Experience:

Experience working on large-scale IT or system modernization projects. Experience supporting design, implementation, or readiness activities for technology solutions in child welfare or human services environments. Knowledge of federal CCWIS requirements and guidance.

Additional Information:

This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Overnight statewide travel will be required.

Work location: Austin, Texas

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.