The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.
What You Get Beyond Your Paycheck
When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match - often adding hundreds of dollars each month to what you take home or save.
Here’s what you get as a full-time employee:
- 100% paid health insurance for you, and 50% paid for eligible family members - saving you hundreds every month in out-of-pocket medical costs
- Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
- Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
- Optional dental, vision, and life insurance - at rates much lower than most private plans
- Flexible spending accounts for added tax savings on health and dependent care
- Employee discounts on things like gym memberships, electronics, and entertainment
You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.
You can see all the details here: ERS recruitment brochure
Functional Title: APS Information Technology BA III Job Title: Information Technology BA III Agency: Dept of Family & Protectve Svc Department: APS Program Support Posting Number: 22343 Closing Date: 11/16/2026 Posting Audience: Internal and External Occupational Category: Protective Services Salary Range: $5,797.66 - $9,508.25 Pay Frequency: Monthly Salary Group: TEXAS-B-25 Shift: Day Additional Shift: Days (First) Telework: Eligible for Telework Travel: Up to 10% Regular/Temporary: Regular Full Time/Part Time: Full time FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: BONHAM Job Location Address: 1205 E SAM RAYBURN DR STE A
Other Locations:
MOS Codes: 8846,8848,8858,14NX,15AX,16KX,181X,182X,1D7X1,255A,25B,26B,62E,681X,682X,781X,782X,CYB10,CYB11,ISM IT,Z Prefix
Brief Job Description:
Performs highly complex (senior-level) business analysis work involving gathering, developing, and documenting user requirements; reviewing, assessing, and developing business processes; creating and validating user acceptance testing; performing post-implementation support of systems; and providing support for the systems development life cycle. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.
Essential Job Functions (EJFs):
Essential duties and responsibilities include, but are not limited to:
Coordinate the analysis of program policies and procedures to determine their effect on automated systems and system functional areas.
- Analyze APS business processes, policies, and operational workflows to identify impacts on the design, configuration, and implementation of the Comprehensive Child Welfare Information System (CCWIS).
- Coordinate the evaluation of current-state and future-state business processes to ensure system functionality supports APS practice, policy, and program operations.
- Assess the operational impact of policy and business process changes and document resulting business requirements and system needs.
- Gather, analyze, and document APS business requirements, workflows, and operational needs to support CCWIS solution design and implementation activities.
- Develop and maintain business requirements documentation and related artifacts to support system modernization and implementation readiness activities.
- Develop and review business requirements documents, workflow diagrams, decision documents, and related project artifacts supporting system design and implementation activities.
- Document business processes, requirements, assumptions, and recommendations to support efficient solution development and project decision-making.
Coordinate with outside vendors and contractors to complete projects and service requests; and define, assign, and evaluate their work.
- Collaborate with contracted vendors, implementation partners, and DFPS technical teams to review requirements, solution designs, and project deliverables related to APS modernization efforts.
- Participate in the review and evaluation of vendor deliverables to ensure alignment with APS business requirements, operational practices, and project objectives.
- Provide business clarification and subject matter expertise to vendors and project partners regarding APS workflows, requirements, and operational expectations.
- Facilitate discussions with stakeholders to identify business needs, document current-state and future-state processes, and support business process redesign efforts.
- Serve as a liaison between APS program areas, DFPS technical teams, vendors, and project stakeholders to support solution design, implementation, and testing activities.
- Provide consultation and business subject matter expertise regarding APS processes, policy requirements, and operational impacts of proposed technology solutions.
- Facilitate communication and coordination among business and technical stakeholders to support successful delivery of modernization project objectives.
Identify opportunities to improve business processes through automation and help prepare proposals to develop new systems.
- Identify opportunities to improve APS program operations through automation, modernization, and business process redesign initiatives.
- Evaluate business operations and recommend technology-enabled solutions that improve efficiency, data quality, service delivery, and compliance with federal CCWIS requirements.
- Contribute to development of business cases, project recommendations, and modernization strategies supporting agency transformation objectives.
Consult on the analysis of an application, troubleshoots system problems, and implement solutions.
- Analyze business and system issues identified during solution design, implementation readiness, testing, and deployment activities.
- Consult with business and technical stakeholders to evaluate solution alternatives and resolve functional and operational issues.
- Provide APS subject matter expertise to support issue resolution, solution refinement, and continuous improvement activities.
Provide complex quality assurance consultation to, or oversight of, projects, assignments, or special initiatives.
- Review project deliverables, business requirements, and solution documentation to ensure consistency with APS program objectives, policy requirements, and operational needs.
- Evaluate modernization project deliverables for completeness, quality, and alignment with business requirements and stakeholder expectations.
Review complex project deliverables such as charters, design documentation, test plans, and risk assessment plans; and provide comments and suggestions to document owners.
- Review requirements documents, project plans, design artifacts, implementation plans, and related project documentation for completeness and business alignment.
- Provide recommendations and feedback to project teams, vendors, and stakeholders regarding APS business requirements, operational impacts, and workflow considerations.
- Evaluate project dependencies and operational impacts to ensure project deliverables support business and program objectives.
- Review proposed system changes and enhancements to ensure alignment with APS business requirements, operational processes, and stakeholder needs.
- Review project deliverables, solution documentation, and vendor-provided artifacts to ensure alignment with APS business needs and operational requirements.
Develop training curricula and conduct formal training sessions covering assigned systems modules.
- Support development of training materials, business process documentation, and user guidance related to APS modernization activities.
- Participate in organizational readiness, stakeholder engagement, and knowledge transfer activities supporting implementation of new system functionality.
- Assist with communication and training efforts designed to prepare staff for new business processes and technology solutions.
Develop the design and/or review of test cases; processes change requests; and manage a project’s scope, acceptance, installation, and deployment.
- Participate in development and review of business-focused test scenarios, test scripts, and user acceptance testing activities supporting system modernization efforts.
- Support implementation readiness, deployment planning, business acceptance activities, and phased rollout efforts associated with the CCWIS modernization initiative.
- Participate in user acceptance testing activities to validate that system functionality meets APS business requirements and operational needs.
- Review and evaluate testing results, identify business impacts, and provide recommendations regarding solution readiness and acceptance.
- Collaborate with business users, technical teams, and vendors to support testing, defect resolution, and implementation readiness activities.
Identify a project’s potential risks and difficulties and design strategies to mitigate or avoid them.
- Identify and assess business, operational, and implementation risks associated with the CCWIS modernization initiative and communicate mitigation recommendations to project leadership.
- Evaluate project dependencies, operational impacts, and organizational readiness concerns and recommend strategies to reduce implementation risks.
- Collaborate with program, technical, and vendor partners to identify potential issues and develop corrective actions that support successful project delivery.
- Identify potential gaps, risks, and compliance concerns and provide recommendations to improve project readiness and solution quality.
May serve in a lead or supervisory role.
Knowledge, Skills and Abilities (KSAs):
Ability to maintain the security and integrity of the infrastructure per Governor Abbot Executive Order GA-48.
Knowledge:
- Knowledge of software development life cycle and systems development life cycle concepts; business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources; and project management principles and practices.
- Knowledge of DFPS and APS policies, procedures, organizational structure, business processes, service delivery environments, and applications; APS operations within the assigned area; SDLC methodologies; project management practices; and business principles related to strategic planning, resource allocation, leadership, and operational coordination.
Skill:
- Skill in business analysis, requirements documentation, and evaluating complex IT systems and issues; communicating with technical and non-technical stakeholders; translating business needs into functional requirements; developing practical solutions and managing multiple priorities in a fast-paced environment.
Ability:
- Ability to analyze and interpret technical information, policies, regulations, and system requirements; translate business needs into technical solutions; communicate effectively with technical and non-technical stakeholders; evaluate system designs and deliverables; identify risks and recommend solutions; and collaborate across program, technical, and vendor teams in a complex organizational environment.
- Ability to oversee and/or supervise the work of others.
Registrations, Licensure Requirements or Certifications:
Project Management (PMI and/or Scrum Alliance) or Business Analysis certification preferred. Applicants for positions must have a reliable motor vehicle, and acceptable driving record for the past five years, and a current, valid Texas driver's license appropriate for the vehicle and passenger or cargo load. Applicants must provide proof of driving record, insurance, and license.
Initial Screening Criteria:
Candidates may be screened based on, but not limited to, the following criteria:
- Bachelor’s degree from an accredited college or university, or equivalent professional experience may be substituted for formal education on a year‑for‑year basis. (Example: Four years of relevant experience may be substituted for a bachelor’s degree, and vice versa.)
- Texas Department of Family and Protective Services (DFPS) experience or in a comparable child welfare system or project in another state.
- Experience with Adult Protective Servies program area relevant to assigned duties.
- Experience participating in business processes or system redesign or IT modernization initiatives.
- Experience with collaborating across program and technical teams.
- Prior work experience supporting large-scale initiatives.
Additional Information:
DFPS is undertaking a multi-phase initiative to modernize its case management system and replace the legacy IMPACT platform with a new Comprehensive Child Welfare Information System (CCWIS) designed to better support the agency’s mission and operational needs. Building on the agency’s legislative planning effort, stakeholder engagement activities, market research, and legislative funding approved in 2025, DFPS is now moving from planning into implementation readiness for a modern, modular, cloud-based solution. This effort includes strategic planning, business process redesign, federal CCWIS and APD readiness activities, procurement and vendor onboarding support, data quality and migration planning, interoperability and bidirectional data exchange planning, organizational readiness, training support, and design activities.
DFPS is seeking professionals to serve as members of the Case Management Transformation Program (CMTP) team. Positions in this role support DFPS’s Comprehensive Child Welfare Information System (CCWIS) modernization initiative and work collaboratively with APS and operational and information technology partners.
The individual selected will represent the Adult Protective Services (APS) program and contribute to business process analysis and redesign, solution design activities, requirements development, and the review of project deliverables. This role ensures alignment with DFPS child welfare practice, policy, federal CCWIS requirements, and stakeholder needs for the APS Program.
Work outside of regular hours may be required. Travel to other DFPS offices(s) will be required.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at dfpsmilvets@dfps.texas.gov with additional questions.
Applicants selected for hire must pass a background check and if applicable a driver’s record check.
State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.
As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.
DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents .
In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.
