Business Systems Analyst

Job Duties

Company Overview

Twin City Hardware (TCH) is a leading provider of opening and access solutions for commercial, architectural, and residential construction projects. With a strong national presence and extensive inventory, TCH delivers reliable hardware, doors, frames, and security products to ensure project success and customer confidence.

Job Overview

Serves as the primary bridge between TCH’s business functions and technology solutions. This role is responsible for understanding business requirements, optimizing enterprise systems, leading technology-enabled process improvements and coordinating system implementations and integrations.

The Business Systems Analyst will have primary responsibility for TCH’s ERP and business applications, including Microsoft Dynamics 365 Business Central (BC 365), and will play a key role in acquisitions, systems integrations, upgrades, and other strategic technology initiatives.

This position partners closely with Finance, Operations, Sales, HR, branch leadership, the Network Administrator, external vendors, and other stakeholders to ensure technology solutions effectively support TCH’s current operations and future growth.

Duties

ERP & Business Systems

Serve as the primary technical internal resource for BC 365 administration and related business applications.

Partner with business leaders and users to understand business processes, identify requirements, and translate business needs to technology solutions.

Identify opportunities to improve workflows, eliminate manual processes, and increase efficiency through system enhancements and automation.

Coordinate Business Central enhancements, upgrades, testing, implementation, and user acceptance testing.

Troubleshoot business-system issues and coordinate resolution with software vendors and implementation partners.

Maintain system configurations, documentation, process maps, and business requirements.

Support reporting, data integrity and integration between enterprise applications.

Develop strong knowledge of how TCH’s business processes are supported by technology.

Strategic Projects & Systems Integration

Lead technology-related projects from requirements gathering through implementation.

Develop project plans, timelines, requirements, testing plans, implementation activities, and stakeholder communications.

Partner with the Network Administrator on infrastructure, network, security, and end-user components of technology projects.

Monitor project risks, dependencies, milestones, and deliverables.

Conduct post-implementation reviews and identify opportunities for continuous improvement.

Business Process Improvement

Analyze current business processes and recommend improvements using technology.

Facilitate discussions with business stakeholders to document current-state and future-state processes.

Identify opportunities for automation and standardization across TCH locations.

Develop business cases and recommendations for technology investments.

Help establish technology priorities based on business impact, risk, cost, and organizational needs.

Vendor & Technology Asset Management

Serve as the primary business relationship owner for key software vendors, implementation partners, and technology service providers.

Coordinate vendor selection, implementation activities, service expectations, and issue resolution.

Monitor vendor performance and escalate issues as appropriate.

Coordinate software licensing, renewals, contracts, and technology subscriptions.

Maintain visibility into technology contracts, renewal dates, costs, and utilization.

Partner with Finance and business leaders to support IT budgeting and technology investment decisions.

Partner with Network Administrator on hardware inventory and lifecycle planning.

Documentation, Training & Change Support

Develop system documentation, process maps, procedures, and user guides.

Coordinate training for new systems, enhancements, and processes.

Support change management and communications associated with technology implementations.

Ensure users understand new processes and system functionality.

Gather post-implementation feedback and recommend improvements.

Other duties as assigned

Minimum Education Required

Bachelor’s degree in Information Systems, Business, Computer Science, or related field (or equivalent combination of education and experience).

Minimum Experience Required

Requirements

Bachelor’s degree in Information Systems, Business, Computer Science, or related field (or equivalent combination of education and experience).

3-5 years of experience in business systems analysis, ERP administration, technology project management, or related work.

Experience working with ERP or enterprise business applications.

Demonstrated ability to gather requirements and translate business needs into technology solutions.

Experience coordinating system implementations, integrations, or upgrades.

Strong project management, analytical, documentation, and problem-solving skills.

Ability to communicate effectively with both technical and non-technical stakeholders.

Preferred

Experience with BC 365

Experience in distribution, manufacturing, construction products, or multi-location operations.

Experience with Google Workspace and workflow automation tools.

Experience managing technology vendors and software contracts.

Shift

First (Day)

Number of Openings

1

Physical Required

No

Drug Test Required

No

Compensation

$70,000.00 - $80,000.00 / Annually

Postal Code

55128

Job Type

Full Time

Place of Work

On-site

Requisition ID

110869

Job Benefits

Benefits

We offer a full benefit package including 401(k) with match, continued training and development. TCH is an Equal Employment Opportunity Employer and is a drug-free workplace.

Visit us at www.tchco.com

Benefits:

401(k)

401(k) matching

Dental insurance

Employee assistance program

Employee discount

Flexible spending account

Health insurance

Health savings account

Life insurance

Paid time off

Vision insurance

Application Email

HR@tchco.com