Jobs in the United States

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Added 2 mins ago
AT
TECHNICAL WRITER-EDITOR (AUTO/IT)
Army Tank-Automotive and Armament Command (TACOM)
Warren, MI
- $98,729 to $152,625 USD / year
Serve as Technical Writer-Editor (Automotive - Information Technology) supporting the Program Manager's Office, Light Armored Vehicles current, near term, and future systems. | Provide…
Added 2 mins ago
VH
Maintenance Mechanic
Veterans Health Administration
Oklahoma City, OK
- $29 to $34 USD / hour
This position serves as a Maintenance Mechanic within Facilities Management Service at the Oklahoma City VA Health Care System and is responsible for the installation, maintenance, and…
Added 2 mins ago
FA
Program Manager
Federal Aviation Administration
El Segundo, CA
- $130,314 to $202,026 USD / year
The Operations Support Manager (OSM) position serves as first level Manager of an assigned workforce consisting of Management & Program Analysts and/or assistants, Administrative Officers,…
Added 5 mins ago
UM
SUPERVISORY PROGRAM ANALYST (PROJECT MANAGER)
U.S. Marine Corps
Stafford, VA
- $102,415 to $158,322 USD / year
You will serve as a SUPERVISORY PROGRAM ANALYST (PROJECT MANAGER) on the Cyber Perimeter & Access Services (CPAS) team within the Program Office for Cloud & Cybersecurity, Portfolio…
Added 5 mins ago
AN
INFORMATION SECURITY SPECIALIST
Air National Guard Units
New Castle, DE
- $98,630 to $128,221 USD / year
…expertise in web technologies, expertise in systems-related project management and supervising cyber systems. Have expanded experiences and expertise, along with the working knowledge on…
Added 5 mins ago
NP
Maintenance Worker (Seasonal)
National Park Service
Brecksville, OH
- $26 to $30 USD / hour
…be variable during these months due to weather conditions, project needs, or funding. Anticipated Entry on Duty: February - April…
Added 5 mins ago
FA
General Engineer - NIPM
Federal Aviation Administration
Lenexa, KS
- $113,603 to $176,120 USD / year
Reviews and validates CWP project submissions for Technical Operations District facility maintenance, sustainment and replacementÂ project needs and operations emergency project funding…
Added 5 mins ago
MD
Logistics Management Specialist
Missile Defense Agency
Fort Belvoir, VA · Redstone Arsenal, AL
- $93,216 to $158,322 USD / year
This is a Direct Hire Authority (DHA) solicitation utilizing the DHA for Acq Demo Business and Technical Management to recruit and appoint qualified candidates to positions in the…
Added 5 mins ago
UC
Instructional Systems Specialist
U.S. Coast Guard
Yorktown, VA · Mobile, AL · Charleston, SC
- $89,508 to $118,092 USD / year
Leads cross-program workgroups and project teams, resolving complex instructional design issues and representing the organization in discussions with internal and external partners on…
Added 5 mins ago
AE
SERVICE CONTRACT MONITOR
Air Education and Training Command
Keesler AFB, MS
- $61,722 to $80,243 USD / year
…service contracts to support Civil Engineering functions, provide technical guidance to the contractor, performs project and budget planning, conducts technical reviews of contractor's…
Added 5 mins ago
FA
Management and Program Analyst
Federal Aviation Administration
College Park, GA
- $79,607 to $148,403 USD / year
This position serves as a Management and Program Analyst who will report directly to the ESA Technical Operations, Executive Staff.
Added 5 mins ago
US
Emergency Management Specialist
U.S. Secret Service
Washington, DC
- $143,913 to $187,093 USD / year
Serving as the subject matter expert and project lead, providing technical advice on continuity and emergency preparedness response activities associated within the Continuity and Emergency…
Added 6 mins ago
Field System Technician
Bechtel Corporation
Millersport, OH
The project is a 1.3 GW simple-cycle power generation facility located in Millersport, Ohio, being constructed adjacent to a hyperscale data center campus. The facility includes multiple…
Added 8 mins ago
AN
CONTRACT SPECIALIST - Title 5
Air National Guard Units
Camp Douglas, WI
- $89,508 to $116,362 USD / year
…advice, guidance, training, andassistance to team members, technical or program personnel, functional commanders, and/orcontractors on contractual language, legal responsibilities,…
Added 8 mins ago
FA
Aviation Safety Inspector (Airworthiness), Principal Avionics Inspector
Federal Aviation Administration
Watkins, CO · Hapeville, GA · Houston, TX
- $90,925 to $118,204 USD / year
The PAI receives administrative direction from management in terms of broadly defined missions or functions. The PAI, mostly independently plans, designs, and carries out programs,…
Added 8 mins ago
UA
INTERDISCIPLINARY
U.S. Army Corps of Engineers
Galveston, TX
- $103,225 to $134,195 USD / year
Apply extensive knowledge of management operations and maintenance concepts, principles, methods, and practices as well as knowledge of methods, practices and processes of engineering and…
Added 9 mins ago
Technical Program Manager
Applied Materials
Santa Clara, CA · Santa Clara
Support continuous improvement initiatives by maintaining project management processes, metrics, and best practices to enhance program execution effectiveness.
Added 11 mins ago
NS
Supervisory Engineer - Strategic Education Outreach Director
Naval Sea Systems Command
Naval Surface Warfare Center, MD
- $143,913 to $197,200 USD / year
…Divisions, and with Carderock leadership. | You will ensure STEM Program connectivity across NSWCCD, assist in integration/assessment of existing STEM activities across technical…
Added 11 mins ago
SS
MISSILE BRANCH SAFETY LEAD
STRATEGIC SYSTEMS PROGRAMS (SSP)
Washington Navy Yard, DC
- $143,913 to $197,200 USD / year
You will be responsible for system engineering, integration and test of the assigned program. | You will review and assess overall progress, and develop solutions for all technical,…
Added 22 mins ago
Technical Program Manager II, Colocation Infrastructure, Cloud Networking
Google
Reston, VA · Thornton, CO
…everyone, whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start…
Added 24 mins ago
Sr. Director, Analysis & Engagement
Infor
Atlanta, GA
…communication of an accountable executive in a Principle-Based Management environment: comparative advantage, a contribution-motivated mindset, intellectual honesty under disagreement, and…
Added 28 mins ago
Data Center Contract Manager
Google
Seattle, WA · Sunnyvale, CA · Kirkland, WA · San Francisco, CA
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 28 mins ago
Logistics Operations Manager, Deployments
Google
Dallas, TX · New Albany, OH
…everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish - working with stakeholders to…
Added 29 mins ago
Senior Construction PM
QCS Staffing
Ohio
…– Life Sciences Be part of a next-generation pharmaceutical project that’s transforming how medicines are made. We’re supporting a major new-build facility in Ohio, a multi-billion-dollar…
Added 30 mins ago
CIF Supervisor
V2X
Fayetteville, NC
…and supply principles. The CIF Supervisor is responsible for management and oversight of centralized program management of Organizational Clothing and Individual Equipment (OCIE) and…

Twilio

Staff, Technical Account Manager

Remote, United States

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Job details

Apply by: May 2, 2027
Experience: 6 to 10+ years of relevant experience
Posting language: English
Posted: Jan 1, 1970

Original job description

See yourself at Twilio

Join the team as Twilio’s next Staff, Technical Account Manager.

About the job

Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during Eastern hours (9am to 6pm ET) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.

Responsibilities

In this role, you’ll:

Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

6 to 10+ years of relevant experience
Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
Have an inquisitive mind to understand how things work
Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
Excellence in task prioritization and evaluation of situational urgency.
Interest in utilizing customer feedback to identify and drive improvements in our products.
Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
Experience in managing dedicated customer accounts.

Desired:

Understanding of Telecoms and VOIP including WebRTC and SIP.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

[OPTION A: NON OTE ROLES]

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : 116,960.00 - 146,200.00.
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): 123,760.00 - 154,700.00.
Based in the San Francisco Bay area, California: 137,520.00 - 171,900.00.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location

Application deadline information

Applications for this role are intended to be accepted until Nov 20th, but may change based on business needs.

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