Jobs in the United States

25+ jobs

Save this search

Added just now
PV Solar Field Tech Leader (Advanced Level) at Diamondback Solar in Rio Grande City, TX
NextEra Energy
RIO GRANDE CITY, TX
Prepare and submit comprehensive reports to management, highlighting project progress, issues, and recommendations.
Added 1 min ago
Academic Program Specialist I
University of Florida
Gainesville, FL
Provide support to the PhD Program Director with PhD Quarterly meetings and PhD in Epidemiology Professional Development Series. Act as coordinator for the Curriculum Committee, including…
Added 1 min ago
Indirect Lending Intern
Alabama Credit Union
Tuscaloosa, AL
The program begins on May 25, 2027 and runs through July 30, 2027. Work hours are Monday-Friday, 8:30-5:00.
Added 1 min ago
Consumer Loan Servicing Intern
Alabama Credit Union
Tuscaloosa, AL
The program begins on May 25, 2027 and runs through July 30, 2027. Work hours are Monday-Friday, 8:30-5:00.
Added 1 min ago
Commercial Lending Intern
Alabama Credit Union
Tuscaloosa, AL
The program begins on May 25, 2027 and runs through July 30, 2027. Work hours are Monday-Friday, 8:30-5:00.
Added 1 min ago
Digital Marketing Specialist
The AMES Companies, Inc.
Orlando, FL
Strong project management, communication, writing, and stakeholder-management skills, with the judgment to balance speed, quality, customer impact, and business value.
Added 1 min ago
Operations Performance Analyst
ASSA ABLOY
Mason City, IA
Effective written, verbal, presentation, project-management, and stakeholder-partnership skills.
Added 1 min ago
Strategy Manager Vice President
JPMC page
Wilmington, DE · New York, NY · NY
Gather, synthesize, analyze, and present project data and findings (e.g., financial modeling, valuation)
Added 2 mins ago
EC
Research Scientist 4 (Water Pollution)
Environmental Conservation, Department of
Albany, NY
- $111,708 to $137,590 USD / year
Provide technical assistance to DER project managers as needed in the field of PCBs and investigation and remedial action of sediment sites through the “project review” process and informal…
Added 2 mins ago
D(
Senior Development Scientist
Default (MSD)
Gaithersburg, MD
- $116,600 to $177,800 USD / year
Develops, designs, and executes experiments, sometimes complex, to support research, feasibility, and product development and qualification efforts.
Added 2 mins ago
Design Phase Manager I - Power Delivery
Mortenson
Minneapolis, MN · MN
Support project constructability and logistics, coordinate with design assist trade partners
Added 2 mins ago
UO
Flow Cytometry Core Director - Office of Research Innovation and Economic Development - UTK
University of Tennessee
Knoxville, TN
- $85,000 to $88,000 USD / year
…scheduling and billing in coordination with the Core Facilities Program business manager. This position collaborates with internal and external users of the facility on research project…
Added 3 mins ago
Director of EMR
Gentiva
UNAVAILABLE
Medical, Dental, Vision Insurance• Mileage Reimbursement or Fleet Vehicle Program• Generous Paid Time Off + 7 Paid Holidays• Wellness Programs (Telemedicine, Diabetes Management, Joint &…
Added 3 mins ago
II
AVP, Platform Engineering & Delivery
IAT Insurance Group, Inc
Milwaukee, WI · Raleigh, NC · Cheshire, CT · Rolling Meadows, IL · Naperville, IL
- $112,820 to $245,610 USD / year
· Own the infrastructure project management function and infrastructure portfolio from intake and prioritization through implementation and operational transition.
Added 3 mins ago
Senior Project Manager
Sopra Steria
Kinston, NC
Minimum 10 years of experience in Project Management, Digital Transformation, Enterprise Solution Delivery, Manufacturing Systems, Quality Systems, or Operational Excellence initiatives.
Added 4 mins ago
Director, Program Management
Repligen Corp
Remote, United States
More than 10 years of life sciences industry experience, including substantial experience in program management, project management, or project engineering, GMP manufacturing, scale-up,…
Added 4 mins ago
Red Hat OpenShift Engineer
ECS FEDERAL LLC
Springfield, VA · FAIRFAX, VA
Collaborate with senior engineers, OpenShift SMEs, program and project management, cybersecurity, customers, Government representatives and vendor partner teams.
Added 4 mins ago
US
Tutoring Coordinator
University System of Georgia
GA
- $15 USD / hour
High School diploma or equivalent and one year of related experience in academic support, tutoring, student services, administrative support, program coordination, data management, or a…
Added 5 mins ago
RF/Spectrum Engineer, Sr.
M9 Solutions
Egg Harbor, NJ
…with credible past performance and key capabilities offering project management services, solution architects, business analysts, program managers, technical architects, and technical…
Added 5 mins ago
Product Owner Lead - Global Capital Delivery, R&D
Owens Corning
Granville, OH
…stakeholders, and product development teams. This role supports capital program strategy, project delivery needs, and governance expectations into scalable digital, data, and AI‑enabled…
Added 5 mins ago
Marketing Business Partner – Industry Groups
Schneider Downs
Columbus, OH
This role will support two or more industry groups and work closely with industry leaders, client service providers, business development professionals, and other marketing team members to…
Added 5 mins ago
Project Manager I or Project Manager II
Duke Energy Business Services, LLC
Cincinnati, OH
The position is typically assigned a portfolio of “White” or “Green” ranked projects per the Project Management Center of Excellence Risk-Informed Project Ranking Process. Higher ranked…
Added 6 mins ago
Practice Manager
World Bank Group
Washington, DC
Private capital is needed to support the provision of public goods and investments in key sectors, especially those with the highest potential to enable or create better-quality jobs.…
Added 7 mins ago
A
Lead Substation Structural Engineer
AECOM
Remote, United States
- $150,000 to $200,000 USD / year
…innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune…
Added 7 mins ago
A
Lead Principal Substation Structural Engineer
AECOM
Remote, United States
- $175,000 to $225,000 USD / year
…innovative, sustainable and resilient solutions throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune…

Twilio

Staff, Technical Account Manager

Remote, United States

Apply About employer

Applications open in a new tab.

Job details

Apply by: May 2, 2027
Experience: 6 to 10+ years of relevant experience
Posting language: English
Posted: Jan 1, 1970

Original job description

See yourself at Twilio

Join the team as Twilio’s next Staff, Technical Account Manager.

About the job

Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during Eastern hours (9am to 6pm ET) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.

Responsibilities

In this role, you’ll:

Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

6 to 10+ years of relevant experience
Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
Have an inquisitive mind to understand how things work
Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
Excellence in task prioritization and evaluation of situational urgency.
Interest in utilizing customer feedback to identify and drive improvements in our products.
Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
Experience in managing dedicated customer accounts.

Desired:

Understanding of Telecoms and VOIP including WebRTC and SIP.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

[OPTION A: NON OTE ROLES]

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : 116,960.00 - 146,200.00.
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): 123,760.00 - 154,700.00.
Based in the San Francisco Bay area, California: 137,520.00 - 171,900.00.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location

Application deadline information

Applications for this role are intended to be accepted until Nov 20th, but may change based on business needs.

Apply About employer

Report this job