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Merrill Advisor Development Program - Financial Advisor: Chicago North Market
Bank of America
Northbrook, IL · Lake Forest, IL · Highland Park, IL · Deer Park, IL
The Advisor Development Program is designed for individuals excited to make a career transition and follow their passion of becoming a Financial Advisor.
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Supply Chain Planning Manager
Caterpillar, Inc.
Decatur, IL
As a Supply Chain Planning Manager - Engineering Change Control & Manufacturing you will lead a local team responsible for moving engineering changes from release through material and…
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Analyst Case Management - Field in DuPage County or Western Cook County Illinois
CVS Health
Melrose Park, IL · Lombard, IL · Oak Park, IL · Villa Park, IL · Glen Ellyn, IL · Naperville, IL · Elmhurst, IL · Downers Grove, IL · Warrenville, IL · Wheaton, IL
Analyst Case Manager is responsible for telephonically and/or face to face assessing, planning, implementing and coordinating all case management activities with members to evaluate the…
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Supervisor New Business-Rockford
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ROCKFORD, IL
- $83,200 USD / year
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Business Unit Inter
PCI Pharma Services
Rockford, IL
- $20 USD / hour
Support cGMP documentation creation and transactions as it pertains to lot/expiration form creation, outbound finished good shipments, and inventory reporting Knowledge of and adherence to…
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Merrill Advisor Development Program - Financial Advisor: Chicago West Market
Bank of America
Oak Brook, IL · Schaumburg, IL · Hinsdale, IL · Orland Park, IL · Rockford, IL · Lisle, IL
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MDIC Tooling Lead
PCI Pharma Services
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- $24.58 to $27.65 USD / hour
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Quality Coordinator
PCI Pharma Services
Rockford, IL
- $18.15 to $20.42 USD / hour
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Automation Engineer Intern
PCI Pharma Services
Rockford, IL
- $20 USD / hour
The purpose of this position is for the applicant to be capable of utilizing an engineering skill set to support software systems in PCI. This position will be assisting with daily…
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Territory Executive - Illinois
PagerDuty
Springfield, IL
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Senior Technical Program Manager
Akamai Technologies, Inc.
Springfield, IL
- $119,600 to $215,400 USD / year
As a Senior Technical Program Manager, you will require technical understanding of AI/ML systems, exceptional organizational and program management skills, and proven experience leading…
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Amentum
Springfield, IL
…critical infrastructure sectors, is seeking an FRCS Cybersecurity Manager to support a government contract based on the island of Diego…
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Springfield, IL
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Program Manager, EBMS
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Springfield, IL
- $105,000 to $115,000 USD / year
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Chicago, IL
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Director, Enterprise Risk Management
McDonald's
Chicago, IL
- $168,212 to $210,265 USD / year
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Business Banking Market Manager ( Chicago Metro Market)
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Twilio

Staff, Technical Account Manager

Remote, United States

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Job details

Apply by: May 2, 2027
Experience: 6 to 10+ years of relevant experience
Posting language: English
Posted: Jan 1, 1970

Original job description

See yourself at Twilio

Join the team as Twilio’s next Staff, Technical Account Manager.

About the job

Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during Eastern hours (9am to 6pm ET) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.

Responsibilities

In this role, you’ll:

Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

6 to 10+ years of relevant experience
Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
Have an inquisitive mind to understand how things work
Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
Excellence in task prioritization and evaluation of situational urgency.
Interest in utilizing customer feedback to identify and drive improvements in our products.
Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
Experience in managing dedicated customer accounts.

Desired:

Understanding of Telecoms and VOIP including WebRTC and SIP.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

[OPTION A: NON OTE ROLES]

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : 116,960.00 - 146,200.00.
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): 123,760.00 - 154,700.00.
Based in the San Francisco Bay area, California: 137,520.00 - 171,900.00.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location

Application deadline information

Applications for this role are intended to be accepted until Nov 20th, but may change based on business needs.

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