Jobs in the United States

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Added 1 min ago
BH
Registered Nurse - 5 SE Rehab - Full Time, Nights
Beacon Health System
South Bend, IN
- Full-time
Located in the heart of South Bend, Memorial Hospital is deeply rooted in the community it serves. From advanced surgical services to award-winning heart and cancer care, we provide…
Added 1 min ago
FS
Operations Supervisor
First Student
New Haven, CT
- $72,500 to $79,000 USD / year
…of safety and innovation; they create and implement the most advanced training and technology the transportation industry has to…
Added 3 mins ago
J
Senior Manager, Advanced Grid and Controls Solutions
Louisville, CO
- $173,000 to $216,750 USD / year
The Senior Manager of Advanced Grid and Controls Solutions leads an engineering team responsible for defining, evaluating, validating, and deploying advanced grid-integration and control…
Added 3 mins ago
Technical Program Manager III, Supply Chain Analytics, Google Cloud
Google
Sunnyvale, CA
…whether down the street or across the globe. As a Technical Program Manager at Google, you’ll use your technical expertise to lead complex, multi-disciplinary projects from start to finish.…
Added 4 mins ago
Emergency Department Technician- Woodwinds
Fairview Health Services
Woodbury, MN
…physicians, nurses, and staff deliver high-quality care using advanced technology in a welcoming, healing environment. Join us and make a meaningful difference when patients need it…
Added 6 mins ago
TH
(REMOTE) Sr. Performance Management Consultant - Revenue Excellence
Trinity Health Corporation
Livonia, MI
- $48.18 to $72.26 USD / hour
…continuous improvement. This position reports the regional Manager Performance…
Added 6 mins ago
TH
(REMOTE) Sr. Performance Management Consultant - Revenue Excellence
Trinity Health Corporation
Livonia, MI
- $28.28 to $72.26 USD / hour
…continuous improvement. This position reports the regional Manager Performance…
Added 8 mins ago
Strategy & Transformation Senior Manager
Baker Tilly Advisory Group, LP
Remote, United States
Baker Tilly has an incredible career opportunity for a senior manager to join our growing Digital Consulting team.
Added 10 mins ago
Command and Control Network (C2NET) System Administrator SE-3
Odyssey Systems Consulting Group, Ltd.
Niceville, FL
…developmental testing across the 96 CTG and provide Information Technology services not supported by the 96th Communications Squadron. C2NET is a government-developed and maintained family…
Added 10 mins ago
Lead Engineering Associate II
Aerospace
Minneapolis, MN
You will report directly to our Engineering Manager and you’ll work out of our Minneapolis, MN location on an On-site work schedule.
Added 10 mins ago
MRO Quality Engineer - FAA
TransDigm Group Inc.
Vergennes, VT
At Simmonds Precision, we design and manufacture advanced sensing, monitoring, fuel management, and precision control technologies that solve some of aerospace’s most demanding challenges.…
Added 11 mins ago
Coordinator, Information Systems & Analytics
Partners In Health
Boston, MA
Reports to: Manager, Information Systems & Analytics
Added 11 mins ago
Customer Experience Platform Manager
Trulieve
Clearwater, FL
The Customer Experience Platform Manager leads Trulieve’s customer insights programs and voice-of-customer technology ecosystem, turning customer feedback and operational data into clear,…
Added 13 mins ago
Technical Training & Competency Program Manager
Castelion Corporation
Rio Rancho, NM · Torrance, CA · Torance, CA
The Technical Training & Competency Program Manager will build and lead the team that scales the company’s technical training and competency framework in a fast-moving Defense Technology…
Added 14 mins ago
Manager, Orchestration & Integration Product Management
Visa U.S.A. Inc.
Foster City, CA · Austin, TX
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and…
Added 14 mins ago
Sr. Manager- Visa Direct Sales
Visa U.S.A. Inc.
San Francisco, CA
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and…
Added 14 mins ago
Architect, Senior Design Manager
Sevan Multi-Site Solutions, Inc.
Downers Grove, IL
Sevan Multi-Site Solutions is a veteran-owned business that provides construction, program management, real estate & site development, and architecture & engineering services for…
Added 16 mins ago
TH
(REMOTE) Sr. Performance Management Consultant - Revenue Excellence
Trinity Health
Livonia, MI
- $48.18 to $72.26 USD / hour
…continuous improvement. This position reports the regional Manager Performance…
Added 16 mins ago
TH
(REMOTE) Sr. Performance Management Consultant - Revenue Excellence
Trinity Health
Livonia, MI
- $28.28 to $72.26 USD / hour
…continuous improvement. This position reports the regional Manager Performance…
Added 17 mins ago
Sr Project Manager
HGA
Milwaukee, WI
…exciting opportunity for you at HGA. We are seeking a Sr Project Manager to join our Education, Science + Technology, and Arts team in Milwaukee, WI. In this role, you will collaborate with…
Added 18 mins ago
Brand Marketing Manager
Jabil Inc.
St. Petersburg/Tampa, FL
As a Brand Marketing Manager with Jabil, you will build and manage Jabil’s enterprise paid marketing program while overseeing core corporate brand materials. You will also be responsible…
Added 18 mins ago
Production Supervisor- Nights Shift 404
Jabil Inc.
Florence, KY
· Solicit ongoing feedback from Workcell Manager (WCM), Business Unit Manager (BUM), peers and team member on the PE team member’s contribution to the workcell. Provide ongoing coaching and…
Added 20 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
AUSTIN, TX
- $17 to $23.25 USD / hour
…resources provided to you in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences you need to prepare to…
Added 20 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
GERMANTOWN, TN
- $16 to $20 USD / hour
…resources provided to you in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences you need to prepare to…
Added 20 mins ago
W
Pharmacy Technician / Pharm Tech Apprenticeship
Walgreens
TULSA, OK
- $17 to $23.25 USD / hour
…resources provided to you in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences you need to prepare to…

Twilio

Staff, Technical Account Manager

Remote, United States

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Job details

Apply by: May 2, 2027
Experience: 6 to 10+ years of relevant experience
Posting language: English
Posted: Jan 1, 1970

Original job description

See yourself at Twilio

Join the team as Twilio’s next Staff, Technical Account Manager.

About the job

Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during Eastern hours (9am to 6pm ET) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.

Responsibilities

In this role, you’ll:

Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

6 to 10+ years of relevant experience
Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
Have an inquisitive mind to understand how things work
Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
Excellence in task prioritization and evaluation of situational urgency.
Interest in utilizing customer feedback to identify and drive improvements in our products.
Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
Experience in managing dedicated customer accounts.

Desired:

Understanding of Telecoms and VOIP including WebRTC and SIP.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

[OPTION A: NON OTE ROLES]

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : 116,960.00 - 146,200.00.
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): 123,760.00 - 154,700.00.
Based in the San Francisco Bay area, California: 137,520.00 - 171,900.00.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location

Application deadline information

Applications for this role are intended to be accepted until Nov 20th, but may change based on business needs.

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