Remote jobs in the United States

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Added 5 mins ago
Senior Data Scientist, Hardware Quality
ŌURA
Remote, United States
This is a remote US role with a slight preference for candidates based in San Francisco.
Added 39 mins ago
Full Stack Engineer Intern
Klatch AI
Remote, United States
Flexible work timings + Remote (Work from Home)
Added 49 mins ago
Global Software Development Manager
Bridges for Enterprise
Remote, United States
THIS IS AN UNPAID, REMOTE VOLUNTEER POSITION. Please read carefully before applying.
Added 49 mins ago
Global AlgoOps Manager
Bridges for Enterprise
Remote, United States
THIS IS AN UNPAID, REMOTE NONPROFIT STARTUP VOLUNTEER ROLE.
Added 50 mins ago
ET
Software Engineer (Java / Python)
Elite Technical
Remote, United States
- $65 USD / hour
Our client, a leading federal defense contractor, is seeking a Senior Application Developer with hands-on development of middleware, automation frameworks, and integration solutions using…
Added 53 mins ago
Senior Systems Engineer - Wireless & Wired Networking (Remote)
The Home Depot
Remote, United States
Experience with network automation and scripting using Python, Ansible, or similar technologies
Added 54 mins ago
Incident Response Engineer
American Cyber
Remote, United States
Familiarity with scripting/automation (Python, PowerShell, Bash) to streamline forensic tasks
Added 55 mins ago
AI Engineer Internship (UNPAID)
Holiday World
Remote, United States
A remote first working environment with an office in Colorado Springs, CO.
Added 56 mins ago
Senior NEST JS Developer - FrontEnd BackEnd Architect
The Tann Mann Gaadi Foundation
Remote, United States
Job Description: This is a volunteer role for a Senior NEST JS Developer - Backend Architect. The role involves developing and maintaining the backend architecture of our solutions using…
Added 1 hour ago
Full Stack Developer Intern
Akeshya Private Limited
Remote, United States
We are looking for a Full Stack Developer Intern to join our team and work on real-world projects. This is a fantastic opportunity to gain hands-on experience in frontend and backend…
Added 1 hour ago
AI Engineering Intern
TerraByte Green
Remote, United States
This is a fully remote internship, though candidates based in North Carolina, especially those local to our operating area, are preferred. You will learn how to build AI harnesses, the…
Added 1 hour ago
Site Reliability Platform Engineer (SRE)
Luupli
Remote, United States
📍 Remote | Equity-Only | Google Cloud | Mobile Infrastructure
Added 1 hour ago
Senior Mobile Backend Developer (Equity only)
Luupli
Remote, United States
🌐 C# / .NET Core | Equity-Only | Remote | Part-Time to Full-Time Pathway
Added 1 hour ago
MT
Forward Deployment Engineer- 100 remote
Medina Talent Group
Remote, United States
- $150,000 to $190,000 USD / year
Experience with programming languages such as Python, Javascript, React, and SQL.
Added 1 hour ago
Researcher/Engineer - Low-Latency Networking
Mibura Inc.
Remote, United States
…D.C. Metro areas. This role offers flexibility, with up to 50% remote work and travel requirements varying by…
Added 1 hour ago
AI Full Stack Engineer (Volunteer)
Solution Community
Remote, United States
Solid full-stack fundamentals (front end: React, Vue, or similar; back end: Node.js, Python, or similar) - enough to review, debug, and correct AI-generated code, not necessarily to write…
Added 1 hour ago
AI engineering Intern
i95Dev, Inc.
Remote, United States
…passionate, self-driven sophomores and juniors to join our remote internship program. As part of our team, you'll gain hands-on experience building real AI applications that solve actual…
Added 1 hour ago
Site Reliability Engineer Internship
Metasys
Remote, United States
Automation: Strong scripting skills (Python/Bash) and experience with CI/CD tools and Makefile.
Added 1 hour ago
Performance Tester Internship
Metasys
Remote, United States
Programming/Scripting: Proficiency in scripting languages (e.g., JavaScript/Python) for test scenario creation and data generation.
Added 1 hour ago
DevSecOps Engineer Internship
Metasys
Remote, United States
Automation/CI/CD: Makefile, automated testing, scripting (Bash/Python/Node.js).
Added 1 hour ago
Data Engineer Internship
Metasys
Remote, United States
Added 1 hour ago
Data Architect Internship
Metasys
Remote, United States
Programming/Scripting: Proficiency in scripting for data transformation and pipeline automation (e.g., Python, SQL).
Added 1 hour ago
AI/ML Engineer Internship
Metasys
Remote, United States
Programming & ML: Expert proficiency in Python and standard ML/Deep Learning libraries (e.g., PyTorch, TensorFlow).
Added 1 hour ago
ET
VMware Engineer
EdgeQ Technologies Private Limited
Remote, United States
- $95,000 to $150,000 USD / year
Familiarity with PowerCLI, PowerShell, or Python scripting.
Added 1 hour ago
ET
Test Automation Engineer (Remote)
EdgeQ Technologies Private Limited
Remote, United States
- $80,000 to $150,000 USD / year
Proficiency in JavaScript, TypeScript, Python, or Java.

Twilio

Staff, Technical Account Manager

Remote, United States

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Job details

Apply by: May 2, 2027
Experience: 6 to 10+ years of relevant experience
Posting language: English
Posted: Jan 1, 1970

Original job description

See yourself at Twilio

Join the team as Twilio’s next Staff, Technical Account Manager.

About the job

Twilio is looking for an experienced Technical Account Manager who is going to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during Eastern hours (9am to 6pm ET) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.

Responsibilities

In this role, you’ll:

Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

6 to 10+ years of relevant experience
Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
Have an inquisitive mind to understand how things work
Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
Excellence in task prioritization and evaluation of situational urgency.
Interest in utilizing customer feedback to identify and drive improvements in our products.
Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
Experience in managing dedicated customer accounts.

Desired:

Understanding of Telecoms and VOIP including WebRTC and SIP.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

[OPTION A: NON OTE ROLES]

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : 116,960.00 - 146,200.00.
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): 123,760.00 - 154,700.00.
Based in the San Francisco Bay area, California: 137,520.00 - 171,900.00.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location

Application deadline information

Applications for this role are intended to be accepted until Nov 20th, but may change based on business needs.

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