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Added 1 min ago
U
Senior Associate, Global Ads Commercial Enablement
Uber
New York City, NY · Chicago, IL · San Francisco, CA
- $113,000 to $140,000 USD / year
Identify acquisition performance gaps: Use pipeline and conversion data, Salesforce reporting, manager input, seller feedback, and call reviews to identify specific skills and behaviors…
Added 10 mins ago
Software Development Engineer- Product Reliability Engineering
Denver, CO
Added 29 mins ago
PF
Senior, Client Service Manager
Principal Financial Group
UNAVAILABLE
- $84,600 to $187,200 USD / year
As a Senior, Client Service Manager, you will manage day-to-day client relationships within our Large Market business and manage an assigned portfolio to ensure accuracy and timely service.…
Added 29 mins ago
PF
Claim Manager
Principal Financial Group
Des Moines, IA
- $84,600 to $152,400 USD / year
The Claim Manager is responsible for leading day-to-day operational performance within assigned claims teams. Ensures consistent interpretation and application of policy language, drives…
Added 31 mins ago
Sr. Program Manager I - FinOps
Uber Freight
Chicago, IL
At Uber Freight, we simplify the movement of goods to help communities thrive. We are seeking an experienced Senior Program Manager I to join our dynamic Financial Operations (FinOps) team.…
Added 33 mins ago
U
Senior Associate, Global Commercial Enablement, AI Innovation
Uber
New York City, NY · San Francisco, CA · Chicago, IL
- $113,000 to $140,000 USD / year
…that solve practical problems for our teams. Reporting to the Manager, Global Commercial Enablement AI Innovation, you will turn prioritized opportunities into working prototypes, test…
Added 33 mins ago
U
Manager, Global Delivery Partner Enablement
Uber
Chicago, IL · New York City, NY · San Francisco, CA
- $131,000 to $175,000 USD / year
As the Manager, Global Delivery Partner Enablement Lead, you will own the enablement strategy and roadmap for GDP, building the processes, tools, and capabilities that help senior sellers…
Added 44 mins ago
SI
Workplace Research Manager
Salesforce, Inc.
CA · IL
- $117,400 to $193,700 USD / year
The REWS Workplace Innovation team is seeking a Workplace Research Manager to serve as the primary owner, operational driver, and analytical engine of our global Site Experience Survey…
Added 44 mins ago
SI
Workplace Research Manager
Salesforce, Inc.
CA · IL
- $117,400 to $193,700 USD / year
The REWS Workplace Innovation team is seeking a Workplace Research Manager to generate insights that enable REWS to continuously evolve and enhance employee and customer experiences across…
Added 44 mins ago
SI
Senior Manager, Competitive Intelligence PACE & Agentforce
Salesforce, Inc.
Remote, United States
- $150,100 to $227,000 USD / year
The Salesforce Competitive Intelligence team is seeking a curious self-starter to fill the role of Sr. Manager on our scale team. This person will be aligned with the PACE & AFDC Sales…
Added 44 mins ago
SI
Training and Communications Manager, Global Ethics & Integrity
Salesforce, Inc.
WA · IL · IN · TX
- $117,400 to $177,600 USD / year
…for a proactive, detail-oriented Training and Communications Manager to join the Compliance Programs team. This is an individual contributor role. You will set the strategy for training and…
Added 53 mins ago
Government Sector Sr. In-House CRA
Emmes Group
Rockville
…regulatory requirements. The Sr. In-House CRA may assist in program level status tracking and reporting across multiple studies. The Sr. In-House CRA may also be referred to as a Clinical…
Added 57 mins ago
Principal AI Solutions Architect, Customer Success
United States - Genesys Cloud Services, Inc.
Virtual Office, TX · IN · SC · TN · FL · MA · NC · KY · GA
Added 1 hour ago
U
Senior Associate – Global Commercial Enablement, Scaled GTM Communications & Learning
Uber
San Francisco, CA · Chicago, IL · New York City, NY
- $113,000 to $151,000 USD / year
…insights, and processes needed to increase seller and account manager productivity, accelerate growth, and improve merchant…
Added 1 hour ago
CO
Economic Development Director (Unclassified) (Mayor’s Office)
City of San Jose
San Jose, CA
- $170,000 to $215,000 USD / year
…under the City Charter, is responsible for recommending policy, program, and budget priorities for the City. The Mayor and Council are responsible for representing the residents of San…
Added 1 hour ago
T
Site Operations Manager
TEKsystems
St Francisville, LA
- $85 USD / hour
Job DescriptionThis on-site role leads the critical facilities program at a data center and is accountable for the safe, reliable operation of the sites critical environment. The Site…
Added 1 hour ago
T
Project Manager-Digital Banking Transformation (Remote)
TEKsystems
Seattle, WA
- $65 to $75 USD / hour
Sr. Project Manager - Digital Banking TransformationTop Skills
Added 1 hour ago
T
IT Program Manager (Middle Office Migration) (100% Remote)
TEKsystems
Pittsburgh, PA
- $100 to $150 USD / hour
Our client, a global asset manager, is looking for an IT Program Manager. DescriptionTechnology Program Leadership Lead all technology workstreams across six interrelated migration…
Added 1 hour ago
T
Lead Java Practice Architect
TEKsystems
Hanover, MD
- $160,000 to $225,000 USD / year
Hands on knowledge in various AWS services like ECS, EKS, Lambda, Event Bridge, S3, DynamoDB, System Manager, API Gateway, ACM, Route53, Cloud Watch, etc.
Added 1 hour ago
T
Senior Data And AI Project Manager
TEKsystems
Boston, MA
- $90 to $110 USD / hour
Strong project, program, and portfolio management leadership skills.
Added 1 hour ago
LN Concerts, Accounting Manager
Live Nation Worldwide, Inc.
Atlanta, GA
We are seeking an Accounting Manager for the Live Nation Concerts division, a segment of the Live Nation live music business. This position oversees accounting and control in a corporate…
Added 1 hour ago
Technical Assistance & Research Center Associate
United States
Support the CDC assessment research, focus groups, events, and follow-up with the Project Manager, UIOs and subject matter experts.
Added 1 hour ago
S
Client Enablement Manager
Skai
Chicago, IL
- $95,000 to $105,000 USD / year
Skai is looking for a creative, highly organized, and proactive Client Enablement Manager to help our customers build the knowledge, skills, and confidence they need to maximize the value…
Added 1 hour ago
S
Client Enablement Manager
Skai
New York, NY
- $95,000 to $105,000 USD / year
Skai is looking for a creative, highly organized, and proactive Client Enablement Manager to help our customers build the knowledge, skills, and confidence they need to maximize the value…
Added 1 hour ago
Abdominal Transplant Account Manager - Mountain Plains
CareDx, Inc.
OK · CO · KS · NE
The Transplant Account Manager (TAM) is responsible for driving adoption and volume growth of the CareDx transplant diagnostics portfolio and ecosystem…

Twilio

Staff, Technical Account Manager

Remote, United States

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Job details

Experience: 6 to 10+ years of relevant experience
Posting language: English
Posted: Nov 4, 2026

Original job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. .

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. .

See yourself at Twilio

Join the team as Twilio’s next Staff, Technical Account Manager.

About the job

This position is needed to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during Eastern hours (9am to 6pm ET) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.

Responsibilities

In this role, you’ll:

Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

6 to 10+ years of relevant experience
Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
Have an inquisitive mind to understand how things work
Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
Excellence in task prioritization and evaluation of situational urgency.
Interest in utilizing customer feedback to identify and drive improvements in our products.
Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
Experience in managing dedicated customer accounts.

Desired:

Understanding of Telecoms and VOIP including WebRTC and SIP.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : 116,960.00 - 146,200.00.
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): 123,760.00 - 154,700.00.
Based in the San Francisco Bay area, California: 137,520.00 - 171,900.00.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location

Application deadline information

Applications for this role are intended to be accepted until Nov 20th, but may change based on business needs. Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values - something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

Stay alert to recruitment fraud

We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

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More about this job

Skills

Technical support
Prioritization
Reporting
Troubleshoot
Oracle Java
Node.js
PHP
C#
Python
JavaScript
React
Troubleshooting
Time management
Customer experience
SIP

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