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Generalist Commercial Lines Account Manager
GPAC
Bath, MI
- $65,000 to $85,000 USD / year
We are seeking an experienced Commercial Lines Account Manager to join an established insurance organization serving clients throughout Michigan.
Added just now
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Generalist Commercial Lines Account Manager
GPAC
Bath, MI
- $65,000 to $85,000 USD / year
We are seeking an experienced Commercial Lines Account Manager to join an established insurance organization serving clients throughout Michigan.
Added just now
G
Generalist Commercial Lines Account Manager
GPAC
Bangor, MI
- $65,000 to $85,000 USD / year
We are seeking an experienced Commercial Lines Account Manager to join an established insurance organization serving clients throughout Michigan.
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Product Manager - Retirement Services
Cognizant
Jefferson City, MO
- $150,000 to $180,000 USD / year
As a Product Manager - Retirement Services, you will make an impact by serving as the strategic bridge between business stakeholders, client leadership, and delivery teams to drive…
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Generalist Commercial Lines Account Manager
GPAC
Monroe, MI
- $65,000 to $85,000 USD / year
We are seeking an experienced Commercial Lines Account Manager to join an established insurance organization serving clients throughout Michigan.
Added just now
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Generalist Commercial Lines Account Manager
GPAC
Monroe, MI
- $65,000 to $85,000 USD / year
We are seeking an experienced Commercial Lines Account Manager to join an established insurance organization serving clients throughout Michigan.
Added just now
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Generalist Commercial Lines Account Manager
GPAC
Niles, MI
- $65,000 to $85,000 USD / year
We are seeking an experienced Commercial Lines Account Manager to join an established insurance organization serving clients throughout Michigan.
Added 1 min ago
AI
Part Sales Manager - Part Time
AutoZone, Inc.
Perryville, MO
- Part-time
…executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 1 min ago
AI
Part Sales Manager - Full Time
AutoZone, Inc.
Festus, MO
- Full-time
…executing store operations with excellence. Under the Store Manager's guidance, MITs lead by example, demonstrating initiative and strong leadership. Through operational oversight and team…
Added 1 min ago
Youth Services Worker
State of Missouri
Cabool, MO
…for interview, eligibility may be discussed with the hiring manager at that…
Added 1 min ago
Youth Services Worker
State of Missouri
Poplar Bluff, MO
…for interview, eligibility may be discussed with the hiring manager at that…
Added 1 min ago
Youth Services Worker
State of Missouri
Mount Vernon, MO
…for interview, eligibility may be discussed with the hiring manager at that…
Added 1 min ago
WV
Transportation Environmental Resources Program Manager 2 - Kanawha Co.
West Virginia
Charleston, WV
- $30.38 to $44.35 USD / hour
…to compete for transfer or promotional appointment. Medical Insurance Major medical, surgical, prescription drug, and other medical expenses. Choice of plans. The state pays the major part…
Added 4 mins ago
J
Assistant Store Manager, Levi's, Roseville Galleria, Roseville CA
Roseville, CA
- $22 to $36.7 USD / hour
Assistant Store Manager is an integral part of the store management team by developing the store team and contributing to the successful implementation of strategies and operational…
Added 5 mins ago
Occupational Health, Clinical & Leave Management Nurse
Constellation Energy Generation, LLC.
Byron, IL
…competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits,…
Added 5 mins ago
Sr Manager BESS Engineering
Constellation Energy Generation, LLC.
Bow, NH
…competitive salaries, eligible employees are offered a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits,…
Added 6 mins ago
CO
IT Technical Manager
City of Minneapolis
Minneapolis, MN
- $131,192 to $178,470 USD / year
…employment consideration. This list will be certified to the hiring manager who may use the list to fill a vacancy of the same job title. This eligible list will expire three months after…
Added 7 mins ago
Correctional Case Manager - (Sanford CC)
Adult Correction
Lee County, NC
- Making recommendations to the offender classification committees on an offender's program involvement or custody level change.
Added 12 mins ago
AR
Floating Assistant Property Manager
Avenue5 Residential, LLC
Lebanon, OR
- $23 to $25 USD / hour
Job Title: Floating Assistant Property Manager
Added 13 mins ago
Maintenance Engineer
Schulte Companies
Palm Springs, CA
Multiple Health Insurance and Life Insurance options
Added 13 mins ago
Sous Chef
Schulte Companies
Palm Springs, CA
Multiple Health Insurance and Life Insurance options
Added 16 mins ago
JP
FLOODPLAIN/CRS SPECIALIST (5003)
Jefferson Parish
New Orleans, LA
- $51,522 USD / year
…coordination. Supervises Floodplain Management and Hazard Mitigation Program to ensure National Flood Insurance Program and Community Rating System compliance. Prepares Flood Zone…
Added 17 mins ago
SA
Manager - Business Analytics (Production Operations Support)
San Antonio Water System
San Antonio, TX
- $101,254 to $181,314 USD / year
JOB SUMMARYThe Manager – Business Analytics is responsible for the development and management of Customer Service performance metrics and operational analytics that will translate raw data…
Added 20 mins ago
EG
Business Systems Analyst (BSA)
Eliassen Group
Cheyenne, WY
- $70 to $80 USD / hour
…execution. This is not a traditional technical BSA or Project Manager role. The ideal candidate operates as a strategic generalist, helping create structure around priorities, connect…
Added 23 mins ago
TR
Early Childhood Case Manager (88742)
THE RESOURCE EXCHANGE
Colorado Springs, CO
- $22.32 to $23.18 USD / hour
Comprehensive Benefits: Health, dental, vision, Lifestyle Spending Account for health and wellness, plus pet insurance for your furry friends

Twilio

Customer Success Manager

Remote, United States

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Job details

Apply by: Mar 30, 2027
Experience: 4–6 years of direct experience in Customer Success, Account Management, or Strategic Account Management within a B2B technology or SaaS organization.
Posting language: English
Posted: Jan 1, 1970

Original job description

See yourself at Twilio

Join the team as our next Customer Success Manager on Twilio’s Twilio team.

About the job

At Twilio, we believe companies should be able to send their data wherever they want, whenever they want, with no fuss. We make this easy with a single platform that collects, stores, filters, transforms, and sends data to hundreds of business tools with the flip of a switch. More recently, we also developed the ability to let customers enrich their data in real time using computations they specify. Our goal is to make it easy to understand, extract value, and protect the integrity of data. We are creating a world where engineers spend their time working on their core product, letting us take care of the complexities of processing their customer data reliably at scale. We’re in the running to take over the entire customer data ecosystem, and we need the best people to take the market.

The Customer Success Management team at Twilio is the central touchpoint for our customers, orchestrating the post-sales customer lifecycle in partnership with professional services, sales and support. The team manages the customer relationship, coordinates internally within Twilio, drives product adoption and guides the customer to take full advantage of our ecosystem. Fundamentally, the CSM team ensures customers derive value from our platform, and ultimately renew and grow their relationships with us.

As a Customer Success Manager, Strategic accounts you will be at the forefront of driving customer satisfaction by developing tailored strategies that align with both customer goals and company objectives. Your work will directly impact customer retention and growth, as you will solve complex challenges, influence strategic decisions and advocate for customer needs across executive stakeholders. We are looking for CSMs who are passionate about first party data and how it can transform organizations. As a CSM, you will have the opportunity to help some of the world’s most influential companies solve their toughest data problems. So if you get excited about things like defining culture and process, you may be the Customer Success Manager we’re looking for!

Responsibilities

In this role, you’ll:

Ensure customer success by driving full value realization of the Twilio platform.
Develop and execute strategic roadmaps for product adoption, customer satisfaction, and advocacy.
Manage the customer relationship, acting as a trusted advisor to executive and senior leadership in Engineering, Product, Business Analytics, and Marketing.
Cultivate strong relationships with IT, engineering, and development teams to drive engagement.
Identify and expand opportunities to deepen customer engagement and account growth.
Collaborate with internal teams to optimize implementations and resolve complex technical challenges.
Build and nurture new stakeholder relationships to unlock expansion opportunities.
Partner with Sales on account renewals and expansion strategies.
Analyze your portfolio to prioritize high-impact risks and opportunities.
Proactively identify risks, prioritize opportunities, and develop mitigation plans for high-impact accounts.
Become a Twilio platform expert while staying current with industry trends in data and analytics.
Ensure execution of customer maturity and technical discussions via coordinating solutions internally across engineering, marketing, product, and support teams.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

4–6 years of direct experience in Customer Success, Account Management, or Strategic Account Management within a B2B technology or SaaS organization.
Experience managing significant customer relationships and portfolios representing $5M–$15M+ in annual recurring revenue (ARR) preferred.
Proven experience working within or supporting Fortune 500 companies or similarly large organizations.
Expert in customer strategy development, bringing data-driven insights and best practices to optimize client success.
Proven ability to build and sustain relationships with stakeholders across all levels and business units within an organizations
Intellectually curious, asks critical questions, and challenges ideas for better solutions
Develops and implements strategies to maximize revenue growth and product adoption for the assigned portfolio, leveraging insights into client needs, market trends, and financial metrics.
Excellent communication skills for engaging executive stakeholders through presentations and discussions.
Skilled in problem-solving, able to simplify complex issues and develop actionable strategies for clients.
Strong collaboration and influence skills to align internal teams and external stakeholders.
Thrives in dynamic environments, adept at creating structure and processes for high-impact customers.
Focus on customer satisfaction and retention, with a track record of anticipating needs and delivering tailored solutions.
Passionate about leveraging data and technology (e.g., analytics, APIs, SQL) to drive business outcomes.

Location

This role will be remote, but is not eligible to be hired in CA, CT, IL, MA, MD, NJ, NY, OR, PA, RI, TX, VA, WA, or Washington DC.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

Based in Colorado, Hawaii, Minnesota or Vermont : $XXX,XXX (Developing Minimum for Tier 3) - $XXX,XXX ( Mid for Tier 3).
Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $XXX,XXX (Developing Minimum for Tier 2) - $XXX,XXX ( Mid for Tier 2).
Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $XXX,XXX (Developing Minimum for Tier 1) - $XXX,XXX ( Mid for Tier 1).
This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
This role is eligible to earn commissions.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Application deadline information (required for ALL US jobs)

Applications for this role are intended to be accepted until November 15, 2026 but may change based on business needs.

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