General Manager | Residence Inn Palm Desert Palm Desert, California The Opportunity Lead a Premier Extended-Stay Marriott Hotel in Palm Desert Residence Inn Palm Desert is seeking an experienced, results-driven hospitality leader with a proven track record of successfully leading Marriott-branded hotels to serve as General Manager. This is an exciting opportunity for a seasoned Marriott executive to oversee an extended-stay property in the heart of the Coachella Valley while driving exceptional operational performance, financial results, guest satisfaction, and associate engagement. As General Manager, you will be responsible for all aspects of hotel operations, including guest service, revenue optimization, sales leadership, financial management, associate development, and asset protection. You will lead the hotel in delivering an exceptional extended-stay experience, building guest loyalty, maximizing occupancy, and strengthening the property's competitive position in the Palm Desert market. You will partner closely with ownership and corporate leadership to ensure the hotel's continued success while fostering a culture rooted in accountability, service excellence, and teamwork. As part of the property team, you will help us “craft inspired workplaces that enable all Associates to deliver kick-ass guest experiences and maximize investor returns." Position Summary The General Manager serves as the strategic and operational leader of Residence Inn Palm Desert, ensuring all departments deliver exceptional guest experiences while achieving revenue, profitability, and market share objectives. This role requires a hands-on leader with previous Marriott General Manager experience who understands the unique demands of extended-stay hotel operations and can inspire teams, maximize performance, and maintain Marriott brand standards while adapting to changing market conditions. You will champion operational excellence, drive commercial performance, develop future leaders, and create a welcoming environment where associates thrive and guests feel at home, whether staying for a few nights or several weeks. What You'll Do Leadership & Operations
- Provide visible, hands-on leadership throughout all areas of the hotel.
- Lead and inspire associates to deliver outstanding guest service and operational excellence.
- Ensure full compliance with Marriott brand standards, company policies, and local, state, and federal regulations.
- Oversee all aspects of extended-stay hotel operations, including front office, housekeeping, breakfast service, maintenance, and guest relations.
- Identify operational performance, productivity, and service gaps and implement effective solutions.
- Establish effective operating procedures that support extended-stay guests and promote consistency in service delivery.
- Foster a culture of accountability, teamwork, recognition, and continuous improvement.
- Protect hotel assets through effective risk management, preventative maintenance, and capital planning programs.
Financial Performance
- Drive topline revenue growth and bottom-line profitability.
- Develop and execute the annual business plan and operating budget.
- Monitor financial performance through forecasting, labor management, expense controls, and revenue analysis.
- Maintain strong knowledge of revenue management strategies, pricing optimization, and extended-stay demand patterns.
- Analyze market trends, competitive activity, and booking patterns to capitalize on opportunities for growth.
- Manage departmental expenses and productivity while maintaining exceptional guest service standards.
- Identify opportunities to improve operating margins and maximize return on investment.
Sales & Revenue Leadership
- Lead the hotel's sales culture and revenue generation efforts.
- Partner with revenue management and sales teams to maximize occupancy, ADR, and RevPAR.
- Develop strategies to capture extended-stay business, including corporate accounts, relocation business, project-based stays, healthcare-related travel, and other local market segments.
- Monitor and execute sales and marketing action plans designed to increase market share and profitability.
- Build and maintain strong relationships with local businesses, corporate accounts, community partners, and tourism organizations.
- Identify opportunities to increase length of stay, repeat business, and guest loyalty.
- Monitor local demand generators, seasonal trends, and competitive activity throughout the Coachella Valley.
- Ensure alignment between commercial strategies and operational execution.
Guest Experience
- Drive guest satisfaction scores and service excellence initiatives.
- Establish service standards that deliver a welcoming, residential-style extended-stay experience.
- Ensure consistent execution of Residence Inn brand standards and service expectations.
- Resolve escalated guest concerns professionally and effectively.
- Build meaningful relationships with long-term guests and recognize opportunities to enhance their stay.
- Continuously evaluate guest feedback and implement service improvements.
- Promote a culture where associates anticipate guest needs and create a genuine sense of belonging.
Talent Development
- Recruit, develop, and retain high-performing hospitality professionals.
- Coach department leaders to achieve operational and leadership excellence.
- Conduct performance evaluations and establish growth opportunities for associates.
- Promote a culture focused on engagement, inclusion, learning, and recognition.
- Establish clear performance expectations and accountability across all departments.
- Develop a strong leadership team capable of delivering consistent results and supporting the hotel's long-term success.
Qualifications
Required Experience
- Minimum 5 years of General Manager experience in a comparable select-service, extended-stay, or premium-branded hotel environment.
- Previous General Manager experience with a Marriott-branded hotel is required.
- Residence Inn or other Marriott extended-stay brand experience strongly preferred.
- Proven track record of achieving financial, operational, and guest satisfaction goals.
- Strong understanding of Marriott brand standards, hotel operations, revenue management, sales strategy, and labor management.
- Experience managing hotel budgets, forecasting, and profitability initiatives.
- Demonstrated ability to develop business, build local market relationships, and grow market share.
Knowledge, Skills & Abilities
- Strong leadership presence with exceptional communication and interpersonal skills.
- Excellent analytical, decision-making, and problem-solving abilities.
- Ability to manage multiple priorities in a fast-paced environment.
- Knowledge of local market dynamics, competition, and hospitality industry trends.
- Ability to balance operational execution with strategic and financial objectives.
- Strong understanding of extended-stay guest expectations and service delivery.
- Flexible schedule, including weekends and holidays as business demands require.
What We Offer Competitive Compensation
- Competitive base salary based on experience, skills, qualifications, and geographic market.
- Lucrative performance-based incentive plan.
- Opportunity to maximize earnings through business development success and revenue achievement.
Health & Wellness Benefits
- Medical, Dental, and Vision Insurance.
- Ancillary benefits to support your well-being.
- 401(k) with company contribution.
Work-Life Balance
- Paid Time Off (PTO).
- Paid Sick Leave.
Career Growth & Development
- Ongoing training and mentorship.
- Professional development opportunities.
- Opportunities for advancement within a growing hospitality management company.
Additional Perks
- Associate Referral Program.
- Participating hotel discounts.
- Daily Pay.
- Associate recognition programs.
Make an Impact at 24Seven Hotels Twenty Four Seven Hotels is a premium-branded lifestyle and select-service-focused hotel management company committed to exceptional results for our investors, associates, and guests. Our portfolio includes partnerships with leading brands such as Marriott, Hilton, Hyatt, IHG, and Choice. Success in this role means leading strong hotel operations, achieving revenue and profitability goals, delivering exceptional extended-stay guest experiences, and positioning Residence Inn Palm Desert as a preferred lodging choice in the Coachella Valley market. You will develop associates and department leaders, uphold Marriott brand standards, and partner with ownership and corporate support teams to drive sustainable results. You will also play a key role in strengthening the hotel's commercial position, growing extended-stay business, and creating a culture that consistently delivers on the Residence Inn promise of making guests feel at home. Your work will reflect 24Seven Hotels' Core Values through accountability, collaboration, innovation, service, and results. If you're a driven hospitality leader with required Marriott General Manager experience, ready to lead hotel operations, inspire associates, and deliver outstanding results at Residence Inn Palm Desert, we invite you to apply. Join Twenty Four Seven Hotels and help create lasting success at Residence Inn Palm Desert. Equal Opportunity Employer Twenty Four Seven Hotels is an Equal Opportunity Employer committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local law. Notice to California Applicants Twenty Four Seven Hotels collects applicant identifiers, contact details, professional and employment information, and education information to communicate with applicants, assess qualifications, conduct reference and background checks through service providers, and meet legal requirements. We do not collect sensitive personal information during the application process and do not sell applicant personal information. Applicant information is retained for at least two years following application and may be retained for up to seven years following termination of employment for individuals hired by the company. California applicants may request deletion or correction of their personal information by writing to: Twenty Four Seven Hotels 19800 MacArthur Boulevard, Suite 1100 Irvine, CA 92612 Or by contacting the People Resources & Development Department at 949-734-6400. #HCareers
