Inside Sales Representative

Job Title: Inside Sales Representative

Department: Inside Sales

FLSA Status: Salaried Exempt with a Commission structure

Direct Report: Inside Sales Manager

Supervisory Responsibility: NA

Location: Varies

Job Summary: Inside Sales Representatives are responsible for building relationships with our customers and assuring their business needs are met.

Essential Job Duties and Responsibilities

• Commit to the company culture of quality, safety, and live by the company core values – Empowerment, Development, Execution, Teamwork, Innovation, and Leadership.
• Have positive interactions and communication with all customers and suppliers.
• Manage multiple customer orders, associated tasks, and projects simultaneously and respond quickly to all customer requests.
• Take responsibility for the profitability of each of your individual customer order transactions (working in conjunction with Field Sales and Management when necessary).
• Manage customers and suppliers with a positive attitude.
• Work to meet required customer ship dates.
• Take responsibility for the completion of your orders through the invoicing stage.
• Process orders and quotations on an accurate and timely.
• Provide quotation copies to field sales reps on a timely basis.
• Work closely with field sales to meet customer needs (quotations, pricing, project work, product research, expediting)
• Keep customer cross-reference and customer contract pricing current.

Qualifications

Basic Job Requirements

• Proficient Communication – Verbal and Written
• Business Acumen
• Results-driven
• Customer/Client focused
• Strong technical capacity
• Performance management skills
• Leadership skills
• Decision-making skills
• Strong Analytics
• Organizational skills
• Business Analytics regarding our BI programs
• Strong Computer Skills
• Ability to multi-task and manage many different activities simultaneously

Experience

• 3+ years in an Inside Sales or Customer Service Role
• Mechanical aptitude is strongly preferred

Educational Requirements

• Vocational degree or industry work experience

Supervisory Responsibility

N/A

Work Environment: This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, photocopiers, scanners, filing cabinets, and fax machines.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While the office portion of this job is largely a sedentary role, you need to have the ability to lift files and boxes. You should have the ability to lift up to 10 pounds, climb stairs and walk the warehouse floor if necessary.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.