Program Implementation Manager, Global Mobility & Immigration

Position Description:

Implement and support standardization and implementation of Turner Global Mobility & Immigration (GMI) programs, processes, and operating practices. Convert approved GMI strategy, policies, and future-state design into practical standards, implementation plans, tools, and repeatable processes that enable consistency. Use data and program insights to establish baselines, identify trends and behavior patterns, measure outcomes, and inform process and program decisions. Coordinate with internal stakeholders and external service providers to support adoption, continuous improvement, technology enablement, and scalable delivery for improved employee experiences.

Essential Duties & Key Responsibilities:

• Implement approved Global Mobility & Immigration (GMI) processes, protocols, tools, templates, and operating practices; convert approved policies and program designs into implementation plans for repeatable execution.
• Execute assigned GMI workstream activities, benchmarking, approved policy and program implementation, technology roadmap activities, and other initiatives requiring standards, implementation, data or operational analysis.
• Gather feedback from stakeholders, document current and future state processes, identify gaps, barriers, and opportunities to reduce manual work, improve consistency through automation, analytics, and Artificial Intelligence (AI)-enabled tools for increased operational consistency, efficiency, scalability, and improved employee experience.
• Handle sensitive employee and program data with high degree of integrity and discretion while contributing to employee-focused, collaborative- and solutions-oriented service environment.
• Establish baselines and key performance indicators (KPIs) for reporting and coordinate tracking of GMI program milestones, dependencies.
• Perform data gathering, apply standard definitions and reporting logic, analyze trends, utilization, costs, service performance and behavior patterns to inform program and process decisions.
• Gain full understanding of GMI policies and programs, attend team meetings, prepare content summaries for stakeholder communications by GMI leadership, and develop training materials for stakeholder adoption.
• Maintain accurate program records, provide support for audit readiness and control reviews and identify and escalate material data issues as appropriate.
• Support evaluation and adoption of GMI technology and tools, including requirements gathering, workflow design, data validation, testing, issue tracking, and implementation follow-through.
• Maintain vendor service level agreements (SLA) and performance measured aligned with KPI reporting and program scorecards, and recommend issue resolutions to GMI leadership, and track corrective-actions.
• Facilitate working sessions and communicate implementation requirements and progress clearly to varied stakeholders and audiences, coordinate effectively across internal teams (e.g., GMI, Human Resources, Information Services, Finance, Payroll, Tax, Legal) and external providers.
• Other activities, duties and responsibilities as assigned.