Forward Deployed Engineer

Your mission Turba Labs is an innovative, emerging startup looking for a Forward Deployed Engineer to join our growing team! In this role, you'll be a key technical partner for our customers across the entire customer lifecycle, from pre-sales technical support through onboarding, implementation, and ongoing enablement. If you're a technically versatile problem-solver with a passion for helping customers succeed and want to build a great company, we want to hear from you.

What You'll Do:

• Guide customers through onboarding, ensuring they are fully prepared and proficient in using our solutions
• Conduct training sessions and develop enablement materials tailored to customer needs
• Proactively identify opportunities for customers to maximize platform value
• Act as a trusted technical advisor, offering best practices and solutions to common challenges
• Provide hands-on support for solution setup and configuration within customer environments
• Support API and system integrations with existing customer infrastructure
• Diagnose and resolve technical issues, collaborating with engineering teams on complex problems
• Troubleshoot connectivity, performance, and deployment challenges
• Support the sales team with domain expertise and technical credibility
• Demonstrate technical capabilities and solution fit during the sales process
• Design integration approaches and implementation plans for prospective customers
• Gather customer feedback and relay insights to product and engineering teams
• Reduce workload on core engineering teams by handling customer-facing technical work
• Provide responsive, dedicated customer engagement to build long-term relationships

Your profile

• Strong background working with diverse technology stacks, with ability to quickly learn and adapt to new technologies
• Solid coding foundation with C++ and Python as must-haves; demonstrable understanding of robust software development principles
• Understanding of the interplay between software and hardware behavior and performance (GPUs, CPUs, networking)
• Proficiency with Kubernetes for deploying, scaling, and managing containerized applications
• Genuine desire to help customers achieve their goals, with excellent communication and interpersonal skills; prior experience in deep, durable customer-facing technical roles
• Ability to thrive in a fast-paced, multidisciplinary, dynamic environment while managing multiple priorities

Nice-to-have

• Experience with additional programming languages (PyTorch, Rust, Go)
• Familiarity with cloud platforms (AWS, Azure, GCP)
• Experience with OpenStack and/or Slurm
• Knowledge of network operating systems and hardware (Arista, Cisco, Mellanox) and network engineering (especially switching)
• Familiarity with AI/HPC networking protocols (RoCE and/or InfiniBand)
• Demonstrable experience with performance characterization and profiling, especially for processors, memory systems, and networks
• Experience with kernel debugging
• Experience with LLM deployments, even at small scale
• Background in infrastructure design, SLAs, system design, and incident response
• Field Applications Engineering or similar hardware-focused customer engineering experience

Why us?

• Competitive pay & perks –because great work deserves great rewards.
• Work on your terms – flexible hours and remote-friendly culture.
• Fast lanes, no red tape – flat hierarchies and rapid decision-making
• Make it happen - your ideas aren’t just heard – they become reality.
• Right place, right time –be part of our growth story and build a career-defining legacy.
• Global by design – work with a diverse, international team across Germany and the US.
• Work with the best – work alongside exceptional engineers and raise the bar together.