BIS Client Services Coordinator

Status: Full-Time / Exempt

Shift: Days

Description:

Develop relationships within the business community that lead to meaningful engagements with Tulsa Tech to assist clients in meeting their needs. Client Coordinators will typically spend 70%, or more of their time away from a Tulsa Tech campus establishing and nurturing client relationships.

Essential Functions:

• Develop and manage long-term client relationships in order to meet departmental metrics and stay abreast of client concerns and changing markets, issues, and objectives that will generate ongoing value to both the clients and Tulsa Tech.
• Conduct needs assessment activities with clients to identify presenting concerns and underlying causes in order to devise a proposed course of action that will improve the client's potential for success.
• Develop and present comprehensive proposals for services that include pricing, resource requirements, use of internal/external instructors or consultants, time frames, success criteria, and measurements to promote client success.
• Develop and facilitate training for internal and external clients based upon job assignment or as directed by the Director of Business & Industry Services or their designee.
• Develop a comprehensive understanding of client needs across a variety of industry-specific training topics.
• Build and maintain positive, collaborative relationships with internal team members while effectively coordinating and delivering training to external clients.
• Exercise discretion and independent judgment in making decisions regarding the provision of services to internal and external customers and in day-to-day operations of the department. Interpret and implement policies in a manner consistent with the interests of the district. Provide advice and consultation to executive management as requested. Investigate and resolve issues as needed and represent the department and district in a professional manner to all.
• Demonstrate strong written and verbal communication skills when interacting with both internal and external clients.
• Coordinate grant resources to ensure efficient and expedient deployment of funding and timely invoicing of all grant-related expenses.
• Demonstrate the ability to effectively utilize technology across multiple platforms and devices to support training delivery and client needs.
• Perform all essential functions independently with minimal supervision at remote locations (i.e., client locations) and with limited resources.
• Maintain dependable attendance and timely arrival in accordance with scheduled work hours.
• Perform all other duties as may be assigned by supervisor.

Job Requirements:

• A minimum of four years' experience in project management and/or coordination, resource development, establishing working partnership relationships within private business sector or related roles is required.
• Experience tracking and reporting metrics regarding student recruitment, retention, and placement across periods of time of 1-3 years is preferred.
• Minimum of five years of experience in direct customer care or sales. Preference given to candidates with experience selling or delivering services such as training, consulting, or workforce solutions, and to those with experience building relationships with employers, industry partners, or community organizations.
• Bilingual (English and Spanish) preferred.
• Valid state issued driver's license.
• Such alternatives to the above qualifications as the Board may find appropriate and acceptable.

Education:

Bachelor's degree in business, marketing, communications, education, or a related field; or an equivalent combination of education and experience.

Salary Schedule:

SPMS

Hiring Range:

$59,263 to $75,651 dependent on experience, plus additional $9,900 annual compensation for salary-in-lieu of dependent benefit coverage.

Benefits:

Employee Health, Dental, Vision, Life, Disability, Sick Leave, Vacation, Personal Leave, Pension Plan, 457 Savings Plan, and 25 paid holidays

Physical Demands:

This is an overview intended for compliance with the ADA – it is not an exhaustive list of the duties to be performed. Reasonable accommodations may be made to enable individuals to perform the essential functions of a specific position. Regular Requirements: Stand for extended periods; sit for extended periods; twist at the neck and trunk; bend at the waist; stoop, kneel, crouch; lift/move up to 20 pounds; handle objects and tools with hands; repetitive use of fingers and hands. Occasional Requirements: Reach with hands and arms overhead, above shoulder and horizontally; lift/move up to 40 pounds. Must be able to travel or work extended hours, as needed. Visual Requirements: Close, color, peripheral, depth perception, ability to adjust focus. Hearing/Speaking Requirements: Adequate to exchange information.

Closing Date:

For maximum consideration, receipt of application material is November 9th. However, the position will remain open until filled.

Note: Tulsa Tech is an Equal Opportunity Employer