Jobs in the United States

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Added 1 min ago
Product Manager
Meta
Pierre, SD
Integrate data, usability studies, research, and market analysis into product strategies and requirements to enhance user satisfaction and improve engineer productivity
Added 1 min ago
Senior Staff Software Engineer, Institutional Exchange
Coinbase
Pierre, SD
…markets with speed, depth, and trust. As a Senior Staff Software Engineer on the Exchange team, you'll set the architectural direction for the matching engine, order management, market…
Added 1 min ago
Principal AV Behavior Safety Engineering Lead
General Motors
Pierre, SD
The AV Safety Strategy and Assurance team is seeking a hands‑on Principal engineer with extensive experience in the end‑to‑end development lifecycle of autonomous vehicle behaviors, from…
Added 1 min ago
Principal Software Engineer
Highmark Health
Pierre, SD
We are seeking a visionary Principal Software Engineer responsible for building scalable public-facing software applications across Digital Member Experience channels. As a key player…
Added 1 min ago
Software Engineer, Systems ML
Meta
Pierre, SD
Meta is seeking a principal-level Software Engineer to drive technical strategy and execution across our Systems ML Engineering organization. In this role, you will define the architectural…
Added 1 min ago
Senior Staff Full-stack Engineer - Global Payment Network (Remote - Eligible)
Capital One
Pierre, SD
As a Senior Staff Engineer at Capital One, you will be part of a community of technical experts working to define the future of banking in the cloud. You will work alongside our talented…
Added 1 min ago
Tester (Remote)
GovCIO
Pierre, SD
GovCIO is currently hiring a Software Development Engineer in Test (SDET), Test Engineer, to join cross-functional product teams building and modernizing federal digital services on AWS…
Added 1 min ago
AT
Principal Software Engineer - (Reston or Cambridge)
Akamai Technologies, Inc.
Pierre, SD
- $169,300 to $304,700 USD / year
…interfaces, virtualization management, APIs, and low-level platform…
Added 1 min ago
Principal Software Engineer
Lyric
Pierre, SD
…lives, with nine of the top 10 U.S. health plans relying on its platform to reduce waste, improve efficiency, and support accurate…
Added 1 min ago
Security Engineer
Meta
Pierre, SD
Conduct regular security assessments, specializing in mobile platform and application code
Added 1 min ago
Telecom Engineer IV
Ryder System
Pierre, SD
The Telecom Engineer IV will provide Tier 3 and 4 support, engineering / design, testing and deployment in all areas of responsibility of the Enterprise Voice Team; Voice Facilities, UCaaS…
Added 1 min ago
Site Reliability Engineer
Highmark Health
Pierre, SD
…healthcare delivery technology architecture, infrastructure and platform operations, and cybersecurity. Fosters a culture of automation, continuous improvement, collaboration, and patient…
Added 6 mins ago
Site Reliability Engineer
Highmark Health
Phoenix, AZ
…healthcare delivery technology architecture, infrastructure and platform operations, and cybersecurity. Fosters a culture of automation, continuous improvement, collaboration, and patient…
Added 7 mins ago
Sr. Quality Assurance Engineer
Ralliant
Chandler, AZ
…in our aerospace and defense manufacturing operations. Each engineer will take independent ownership of manufacturing quality in assigned areas while serving as a quality partner to major…
Added 7 mins ago
Sr. Quality Assurance Engineer
Ralliant
Chandler, AZ
…in our aerospace and defense manufacturing operations. Each engineer will take independent ownership of manufacturing quality in assigned areas while serving as a quality partner to major…
Added 7 mins ago
Sr. Infrastructure Engineer -Managed File Transfer
Wells Fargo
CHANDLER, AZ
Wells Fargo is seeking a Senior Infrastructure Engineer for the Infrastructure Engineering & Architecture organization (IEA). This position within the FTS (File Transmission Services) group…
Added 7 mins ago
M
Network / System Engineer III
ManpowerGroup
Chandler, AZ
- $65 to $70 USD / hour
Our client is seeking a Network / System Engineer III to join their team. As a Network / System Engineer III, you will be part of the Infrastructure Services organization supporting Network…
Added 7 mins ago
Entry Level or Associate Aerospace Safety Engineer
The Boeing Company
Mesa, AZ
Boeing Defense, Space & Security’s (BDS) Vertical Lift Mission Assurance Organization is seeking an Aerospace Safety Engineer to join our System Safety Engineering Team in Mesa, AZ,…
Added 7 mins ago
Google AI Architect
Deloitte
Tempe, AZ
Cloud and GenAI Native Development: Design and deploy applications using Cloud Native principles on a hyperscaler platform (AWS, Azure, GCP). Leverage a wide range of hyperscaler tools and…
Added 7 mins ago
ConvergeHEALTH Life Sciences - Product Forward Deployed Engineer - Products & Platforms
Deloitte
Tempe, AZ
This role is aligned to the Converge for Life Sciences portfolio, Deloitte's AI-enabled platform portfolio for the modern life sciences enterprise. Converge by Deloitte combines proprietary…
Added 7 mins ago
ConvergeHEALTH Life Sciences - Product Forward Deployed Engineer - Products & Platforms
Deloitte
Tempe, AZ
This role is aligned to the Converge for Life Sciences portfolio, Deloitte's AI-enabled platform portfolio for the modern life sciences enterprise. Converge by Deloitte combines proprietary…
Added 7 mins ago
SDE II - Selling Partner Identity Verification and Registration, SPIV Tech
Amazon
Tempe, AZ
…We do this by identifying and removing bad actors from the platform, while supporting a best-in-class customer experience. We ensure that Amazon is a safe and trustworthy place to shop and…
Added 7 mins ago
Overlay Portfolio Solutions Developer
Edward Jones
Tempe, AZ
Internally, this position will be known as Engineer III.
Added 7 mins ago
Cyber Operate Manager - GCP Cloud DevOps Engineer
Deloitte
Tempe, AZ · Gilbert, AZ
Deloitte is seeking a Lead Managed Services Engineer II to design, automate, and operate enterprise-scale cloud capabilities that support clients' critical cyber assets. In this role, you…
Added 7 mins ago
Confluent - Senior Security Engineer (Sr. AppSec)
IBM
TUCSON, AZ
…can do with it. With Confluent, data doesn’t sit still. Our platform puts information in motion, streaming in near real-time so companies can react faster, build smarter, and deliver…

Tulip Interfaces

IT Support Engineer

Somerville, MA, United States
MA, United States

$72,000 to $92,000 USD / year

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Job details

Pay: $72,000 to $92,000 USD / year
Experience: 1-3+ years of experience in an IT support or helpdesk role
Posting language: English
Posted: Oct 30, 2026

Original job description

This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days/per week.

Tulip, the leader in AI-native frontline operations, is helping companies around the world equip their workforce with composable, connected apps, leading to higher quality work, improved efficiency, and end-to-end traceability across operations. Tulip’s cloud-native, no-code platform, powered by embedded AI, is driving the digital transformation of industrial environments through composable, human-centric solutions that go beyond disrupting the Manufacturing Execution System (MES) category.

A spinoff out of MIT, Tulip is headquartered in Somerville, MA, with offices in Germany, Hungary, Singapore, Israel and Japan. Tulip has been recognized as a World Economic Forum Global Innovator, a 2024 Deloitte Technology Fast award winner, one of Energage’s Top Workplaces USA, and one of Built In Boston’s “Best Places to Work” and “Best Midsize Places to Work.”

About You:

You’re service-oriented and get real satisfaction from helping people solve their problems.
You’re a problem solver who looks for root causes rather than treating symptoms.
You communicate clearly with technical and non-technical colleagues, and you keep systems, documentation, and asset records tidy and up to date.
You’re comfortable learning and using AI tools to work smarter and handle recurring issues more efficiently.

What skills do I need?

1-3+ years of experience in an IT support or helpdesk role
Proficiency across macOS, Windows, and Linux, with a basic understanding of networking, Wi-Fi, and office hardware
Familiarity with common SaaS platforms such as Google Workspace, Atlassian, 1Password, and Slack
Actively uses AI tools as part of daily work for troubleshooting, documentation, and automating repetitive tasks
IT security awareness; compliance experience is a plus
Nice to have: experience with device management platforms (e.g., Kandji or Iru), scripting or automation, or high-growth startup experience
Bachelor’s degree or equivalent working experience

Key Responsibilities:

Serve as a key on-site IT support contact at Somerville HQ, resolving hardware, software, and network issues in person when remote support isn’t enough.
Triage inbound IT requests via tickets and chat, solving Tier 1 and Tier 2 issues independently and escalating when needed.
Support and troubleshoot endpoints (macOS, Windows, Linux), productivity platforms, and A/V equipment.
Manage user accounts and permissions across the company’s SaaS platforms, including onboarding and offboarding (equipment setup, access provisioning, account decommissioning) and periodic access reviews.
Maintain an accurate inventory of IT assets at Somerville HQ and support the full device lifecycle: procurement, tracking, refresh, and recycling.
Create and update support documentation, knowledge base articles, and team runbooks so employees can self-serve, and turn recurring issues into systemic fixes rather than just closing tickets.

Key Collaborators:

IT team
Operations and People Ops partners
Operations leadership

Working At Tulip

We know even great candidates experience imposter syndrome. Even if you don’t match every requirement, applying gives you the opportunity to be considered.

We’re building a strong, diverse team that values hard work, families, and personal well-being. Benefits of working with us include:

Direct impact on product and culture
Company equity
Competitive benefits package including Health, Dental, Vision, Short-term Disability, Long-term Disability, Life Insurance, AD&D Insurance, Flexible Spending Account (FSA), Commuter Benefits, Parental Leave, and 401(K)
Flexible work schedule and unlimited vacation policy
Learning & Development program
Virtual company events and happy hours
Fitness subsidies
An inclusive, dog-friendly office with diverse and inspiring colleagues

We are an equal opportunity employer. At Tulip, we celebrate all. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Help us build an inclusive community that will transform frontline operations.

The compensation information displayed on each job posting reflects the range for new hire pay rates for the position across all US locations. Within the range posted, actual compensation will be determined depending on multiple factors including job-related knowledge & skills, experience, business needs, geographical location, market compensation data, and internal equity. Expected compensation ranges for this role may change over time. The salary range for this position is $72,000 - $92,000 per year.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Please note that we may use AI-based tools to support parts of our hiring process. All data processing is carried out in compliance with local data protection laws, ensuring all personal candidate information is handled securely and ethically.

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More about this job

Skills

MES
Documentation
Technical support
Apple macOS
Microsoft Windows
Linux
Google Workspace
Slack
Regulatory compliance
Troubleshoot
Onboarding
Procurement
Leadership
Process data
Data protection

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