Front Office Manager

Join TUI Hotels & Resorts as a Front Office Manager in TUI BLUE Manar hotel in Tunisia, where you will be responsible for overseeing the daily operations of the Front Office Department, managing and developing the reception team, ensuring efficient check-in and check-out procedures, supervising reservations and guest relations, and maintaining the highest standards of service quality and guest satisfaction. You will also work closely with other departments to ensure a smooth and memorable guest experience.

Due to local employment restrictions we may only consider local candidates who already have the right to live and work in Tunisia.

We welcome applications until 20th of November 2026.

ABOUT OUR OFFER

• A competitive salary package with additional benefits.

• Meals and soft drinks provided during working hours.

• Paid training days, plus free access to the TUI Learning Hub, TUI Skills Academy, and language lessons to support your personal and professional growth.

• Contract provided in accordance with local legislation and entity of employment. Shape your career with development opportunities tailored to your unique skills and ambitions.

• Collaborate with colleagues from diverse cultures, work on international projects, and build a global professional network.

ABOUT THE JOB

• Meals and soft drinks during working hours

• A competitive salary package.

• Paid training days, plus free access to the TUI Learning Hub, TUI Skills Academy, and language lessons to support your personal and professional growth.

• Contract provided in accordance with local legislation and entity of employment

• Collaborate with colleagues from diverse cultures, work on international projects, and build a global professional network.

ABOUT YOU

• Previous experience in Front Office operations is mandatory, with proven experience in a supervisory or managerial position preferred.

• Strong leadership and team management skills, with the ability to motivate, develop and guide a team towards achieving departmental objectives.

• Excellent communication and interpersonal skills, with a professional, approachable and guest-oriented attitude.

• Strong organisational and problem-solving skills, with the ability to manage multiple priorities and make effective decisions under pressure.

• Proven ability to handle guest complaints and resolve conflict situations calmly, professionally and efficiently.

• Excellent customer service mindset, with a strong commitment to maintaining high standards of guest satisfaction.

• Good knowledge of Front Office procedures, reservation systems and hotel operations.

• Practical experience and good command of Lightresa and Opera Cloud systems are essential.

• Fluency in French and English is required ; German is an advantage.

• You must have a strong understanding of English both written and verbal, and good communication skills in German and French.

TUI Group is the world’s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands that cover all areas of the leisure hotel market from price-conscious to luxury brands.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.