Front Desk Agent

Join TUI Hotels & Resorts as a Front Desk Agent in TUI BLUE Manar hotel in Tunisia, where you will be responsible for welcoming and assisting guests, managing check-ins and check-outs, handling reservations, and ensuring a high level of guest satisfaction through professional and friendly service at all times.

Due to local employment restrictions we may only consider local candidates who already have the right to live and work in Tunisia.

We welcome applications until 20th of November 2026.

ABOUT OUR OFFER

• A competitive salary package with additional benefits.

• Meals and soft drinks provided during working hours.

• Paid training days, plus free access to the TUI Learning Hub, TUI Skills Academy, and language lessons to support your personal and professional growth.

• Contract provided in accordance with local legislation and entity of employment. Shape your career with development opportunities tailored to your unique skills and ambitions.

• Collaborate with colleagues from diverse cultures, work on international projects, and build a global professional network.

ABOUT THE JOB

• Delivering a warm, professional welcome and ensuring a seamless arrival and departure experience for all guests..

• Managing check-ins and check-outs efficiently, in line with hotel standards and procedures.

• Handling reservations, room allocations, and guest communications with accuracy and attention to detail.

• Acting as the main point of contact for guests, responding to requests and resolving inquiries or complaints promptly and professionally.

• Collaborating closely with housekeeping, maintenance, and other departments to ensure smooth daily operations and high service standards.

ABOUT YOU

• You ideally have previous experience in a front office or guest service role.

• You have strong communication skills and a friendly, professional approach when interacting with guests and colleagues.

• You are calm and confident under pressure, handling guest requests with care and professionalism.

• You are a confident problem-solver, able to manage challenging situations and resolve conflicts in a positive and professional way.

• You must have a strong understanding of English both written and verbal, and good communication skills in German and French.

TUI Group is the world’s number one integrated tourism business. TUI Hotels & Resorts comprises over 400 hotel properties with 12 core brands that cover all areas of the leisure hotel market from price-conscious to luxury brands.

From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless. We are committed to supporting candidates with disabilities and impairments so if you require any support, please do let us know.